List of Twilio MessagingX Customers
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Since 2010, our global team of researchers has been studying Twilio MessagingX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio MessagingX for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio MessagingX for Collaboration include: Up Australia, a Australia based Banking and Financial Services organisation with 4762 employees and revenues of $1.32 billion, Dext, a United Kingdom based Professional Services organisation with 350 employees and revenues of $96.0 million, CareMessage, a United States based Non Profit organisation with 50 employees and revenues of $5.0 million, Community, a Thailand based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio MessagingX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio MessagingX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CareMessage | Non Profit | 50 | $5M | United States | Twilio | Twilio MessagingX | Collaboration | 2019 | n/a |
In 2019, CareMessage deployed Twilio MessagingX in a Collaboration implementation to power patient outreach and automated appointment reminders across North America. CareMessage uses Twilio Messaging and Voice to run healthcare outreach programs, sending roughly 1.5M messages in 12 months and enabling 12K appointments booked in a single day.
The implementation emphasized messaging orchestration and scheduling capabilities, leveraging templated outbound communications, two way SMS interactions for patient responses, and voice callbacks for appointment confirmation. Twilio MessagingX was used to operationalize automated reminder workflows and appointment confirmation flows aligned with Collaboration category functionality.
Operational coverage focused on patient engagement and care coordination functions across North America, aligning the Collaboration platform directly with healthcare outreach and appointment booking business functions. The deployment scaled to sustained high volume outbound messaging, requiring configuration of delivery sequencing, rate controls, and standardized message templates.
Usage of Twilio MessagingX is inferred from Twilio’s case study which lists the product as Twilio Messaging on the CareMessage customer page, and the case study documents the reported message volumes and single day appointment booking peak. The implementation narrative suggests implementation of message governance, consent management, and operational monitoring practices typical for healthcare Collaboration deployments.
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Community | Professional Services | 10 | $1M | Thailand | Twilio | Twilio MessagingX | Collaboration | 2019 | n/a |
In 2019, Community implemented Twilio MessagingX to power two way, large scale SMS engagement. Twilio MessagingX is deployed in the Collaboration category to operationalize Twilio Programmable Messaging and A2P 10DLC capabilities for creators, brands and public figures, with an initial scope concentrated in North America and rapid subscriber growth to approximately 20M in 10 months while supporting high throughput.
The implementation centers on Programmable Messaging and A2P 10DLC as core functional modules, delivering two way messaging, campaign orchestration, subscriber provisioning and opt in management. Configuration emphasized high throughput message ingestion and delivery, webhook driven inbound processing, session management for conversational flows and automated opt out handling to maintain compliance with carrier requirements.
Operational usage ties messaging flows into marketing and CRM workflows to support acquisition, engagement and retention for creators and brands, and the deployment supports large audience segments and campaign scheduling across multiple creator accounts. MessagingX usage is aligned with subscriber lifecycle management, message throttling controls and content templates to scale outbound campaigns while preserving inbound responsiveness.
Governance and operational controls include A2P 10DLC carrier compliance and consent management, content and complaint handling procedures and runtime controls for throughput and rate limiting. These controls and the messaging architecture enabled Community to scale to roughly 20M subscribers in 10 months while maintaining two way engagement capabilities in the Collaboration category.
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Dext | Professional Services | 350 | $96M | United Kingdom | Twilio | Twilio MessagingX | Collaboration | 2021 | n/a |
In 2021 Dext implemented Twilio MessagingX to support customer communications. Dext uses Twilio MessagingX in the Collaboration category for customer communications and notification workflows, aligning messaging with contact records and consent flags.
Configuration emphasized core messaging capabilities typical of a collaboration messaging platform, including transactional SMS delivery, templated notifications, automated triggers tied to application events, two way reply handling, template and API key administration, and opt in status controls to manage consent driven outreach. Twilio MessagingX was configured to operate as the primary SMS delivery engine while exposing programmatic APIs for event orchestration.
Integrations cited in Dext’s privacy policy include Salesforce for contact synchronization and event triggers, AWS for cloud storage and processing, the company website and support platform for inbound contact capture, Stripe for payment related notifications, and Mandrill for complementary email messaging. Operational coverage focused on marketing, customer support, and billing workflows where SMS provided a direct customer touchpoint.
Governance was expressed through the company privacy policy which states personal data may be shared with Twilio to send SMS messages and with other service providers when customers consent. This establishes a consent driven vendor sharing model and implies centralized control of consent state and integration level controls for outbound messaging and data distribution.
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Banking and Financial Services | 4762 | $1.3B | Australia | Twilio | Twilio MessagingX | Collaboration | 2018 | n/a |
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