List of Tyler Incode CRM Customers

Tyler Technologies

5101 Tennyson Parkway,
Plano, 75024, TX,
United States

https://www.tylertech.com/

1 972-713-3700

Professional Services

7462

$2.1B

Since 2010, our global team of researchers has been studying Tyler Incode CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Tyler Incode CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Tyler Incode CRM for CRM include: City of Celina, TX, a United States based Government organisation with 316 employees and revenues of $389.0 million, City of South Fulton, GA, a United States based Government organisation with 723 employees and revenues of $122.0 million, City of Stephenville, TX, a United States based Government organisation with 166 employees and revenues of $34.0 million, McAllen Municipal Court, TX, a United States based Government organisation with 50 employees and revenues of $15.0 million, City of South Pasadena, FL, a United States based Government organisation with 37 employees and revenues of $6.0 million and many others.

Contact us if you need a completed and verified list of companies using Tyler Incode CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Tyler Incode CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
City of Celina, TX	Government	316	$389M	United States	Tyler Technologies	Tyler Incode CRM	CRM	2017	n/a	In 2017, City of Celina, TX implemented Tyler Incode CRM. The Tyler Incode CRM deployment was centered in the Utility Billing Department to manage customer records and billing workflows for over 14,000 residential and commercial accounts, reflecting its role as a CRM solution for customer service and account management. Configuration and operational modules emphasized account management, billing record maintenance, bill generation workflows, non-payment disconnection processing, late notice issuance, and emergency notifications such as boil notices. Implementation work documented management of rate codes, water consumption tracking, leak adjustment workflows, and the maintenance of INCODE 10 CRM accounts for investigations and customer interactions. Integrations and system interfaces included document retention and uploads into Laserfiche and service order request and repair coordination using MYGOV, where the deployment assigned a module administrator role. Operational coverage extended beyond the Utility Billing Department into Finance for cash handling and reconciliations, and into records governance with the City Secretary to maintain retention schedules and support annual audits. Governance and rollout were executed with internal ownership, including facilitating software conversions, creating training materials, conducting staff training, and serving on policy committees to codify department procedures. Notes from the utility billing supervisor indicate a successful conversion to Tyler Incode CRM and continued use of Tyler Incode CRM to support council budget presentations, audit readiness, and daily utility billing operations.
City of South Fulton, GA	Government	723	$122M	United States	Tyler Technologies	Tyler Incode CRM	CRM	2022	n/a	In 2022, City of South Fulton, GA deployed Tyler Incode CRM as a SaaS CRM offering under a consolidated Tyler Annual Software agreement. Tyler Incode CRM was provisioned alongside ERP Pro 10 Financial Management Suite, Enterprise Permitting & Licensing, Tyler One My Civic Suite My Civic & Service Requests Pro, and Content Manager Suite Core to create a unified citizen services and administrative platform. Implementation scope centered on municipal business functions including community development permitting and licensing, business management, financial management, cashiering, and citizen service requests. The deployment included the ERP Pro 10 Financial Management Suite modules such as Core Financials, Contracts Management, Fixed Assets, Grants Management, Inventory Control, ePurchasing, Project Accounting, Purchasing, and Accounts Receivable, plus the ERP Pro 10 Customer Relationship Management Suite Cashiering capability, reflecting integrated back office and front office workflows. The City implemented Enterprise Permitting & Licensing components including e Reviews, Decision Engine, and Civic Access modules for Community Development and Business Management, together with Community Development Suite and Business Management Suite licenses. The overall package included advanced platform tooling such as Report Toolkit, Workforce Mobile, GIS site licensing, Advanced Automation Bundle, and Core Foundation Bundle, indicating configuration across permitting, inspections, plan review, mobile field access, and reporting functions. Governance and rollout were supported by a structured professional services engagement, with designated project management, training, and data conversion activities recorded in the quote. Professional services line items included data conversion and history analysis for accounts payable, accounts receivable, and general ledger, plus dedicated hours for financials, cashiering, content management and permitting implementation, with professional services hours totaling documented effort and a quoted Total Tyler Services amount of $424,605 and Total SaaS fees of $379,350.
City of South Pasadena, FL	Government	37	$6M	United States	Tyler Technologies	Tyler Incode CRM	CRM	2020	n/a	In 2020, City of South Pasadena, FL implemented Tyler Incode CRM as its CRM to centralize citizen engagement and internal case management under a single Tyler Incode suite deployment. The implementation was executed under a Statement of Work that defined project scope, methodology, roles and responsibilities, implementation stages, and deliverables for Tyler products across municipal functions. The project included configuration of Tyler Incode CRM alongside Incode Financials, Incode Personnel Management, and Tyler Content Manager document management, aligning the CRM with finance and HR functional areas. Configuration emphasis focused on service request tracking, case management workflows, and access to real-time operational information to streamline and automate business processes consistent with the CRM category. Integrations were scoped within the Tyler product family to enable data flow between Incode Financials, Incode Personnel Management, and Tyler Content Manager, providing a unified records and document management surface for customer interactions and internal processes. Operational coverage targeted finance, personnel, and citizen-facing service functions, consolidating contact and service records to support both external and internal customer needs. Governance and rollout followed the SOW framework, establishing implementation stages, deliverables, and project roles to guide configuration, testing, and staged deployment. The stated objectives in the SOW were to make the City more accessible and responsive, provide tools for real-time information access, enable users to be more efficient and productive, and to overcome current challenges while meeting future goals.
	Government	166	$34M	United States	Tyler Technologies	Tyler Incode CRM	CRM	2022	n/a
	Government	50	$15M	United States	Tyler Technologies	Tyler Incode CRM	CRM	2013	n/a

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Buyer Intent: Companies Evaluating Tyler Incode CRM

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Tyler Incode CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Tyler Incode CRM for CRM include:

City of Santee, a United States based Government organization with 100 Employees
State of Kansas, a United States based Government company with 4000 Employees
B-Lynk, a United States based Professional Services organization with 50 Employees

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