List of Tyler New World HCM Customers
Tyler Technologies
5101 Tennyson Parkway,
Plano, 75024, TX,
United States
Plano, 75024, TX,
United States
1 972-713-3700
Professional Services
7800
$2.3B
Since 2010, our global team of researchers has been studying Tyler New World HCM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tyler New World HCM for Core HR from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tyler New World HCM for Core HR include: Dutchess County, a United States based Government organisation with 2070 employees and revenues of $653.0 million, Oneida County, a United States based Government organisation with 1950 employees and revenues of $561.0 million, Rensselaer County, a United States based Government organisation with 1200 employees and revenues of $424.0 million, Niagara County, a United States based Government organisation with 3392 employees and revenues of $390.0 million, Sullivan County, a United States based Government organisation with 1200 employees and revenues of $340.0 million and many others.
Contact us if you need a completed and verified list of companies using Tyler New World HCM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tyler New World HCM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allegany County | Government | 650 | $116M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2017 | n/a |
In 2017 Allegany County implemented Tyler New World HCM as its Core HR platform to extend payroll and workforce management capabilities. The engagement centered on integrating timekeeping and scheduling into the county payroll and HR workflows to standardize time collection and scheduling policies.
Implementation included deployment of Tyler New World HCM modules ExecuTime Time and Attendance and ExecuTime Advanced Scheduling, with the ExecuTime components instrumented to feed payroll calculations within the Tyler New World HCM Payroll/HR module. The county specified multiple time collection methods and hardware options to match departmental needs, and the procurement quote included software licensing, maintenance, hardware, and training costs. The stated objective was to enhance collection of time and attendance for employees and employers and to centralize scheduling into the payroll and HR system.
The rollout targeted operational coverage in the Sheriff’s Department and E911 scheduling, explicitly replacing the third party Telestaff scheduling vendor for those units, while also addressing broader county departmental timekeeping requirements. Integration design emphasized direct linkage between ExecuTime schedules and payroll processing within Tyler New World HCM to remove separate scheduling silos. Device-level variability was planned so departments could use badge terminals, mobile sign-in, or alternative signing methods as required by job function.
Governance and approval actions were taken through the county Ways and Means committee, with training and phased deployment noted in the procurement memorandum to ensure department-level adoption. The memorandum documents replacement of the third party scheduling vendor for Sheriff’s and E911, includes budget coverage for alternate signing methods, and frames the initiative as an upgrade to the county payroll and HR timekeeping environment.
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Cattaraugus County | Government | 1443 | $289M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2017 | n/a |
In 2017, Cattaraugus County implemented Tyler New World HCM as its Core HR platform to centralize payroll and human resources administration across county departments, covering about 1,443 employees. The deployment positioned Tyler New World HCM as the authoritative personnel and payroll system for municipal HR operations and recordkeeping.
The implementation included Standard Software Maintenance Services for Tyler Software components, specifically Payroll/Human Resources functionality and the Personnel Actions Module also referenced as the Benefit Tracing Module, operated alongside Tyler integrated financial management and eSuite financial management software. Configuration and operational work emphasized core HR workflows, payroll processing, benefits tracing, and personnel action tracking consistent with Core HR capabilities.
Operational coverage was countywide, supporting HR and payroll business functions across municipal departments, with maintenance and support managed under a Standard Software Maintenance Agreement. Ongoing support and software updates for Tyler New World HCM and the connected Tyler Software systems were governed through that maintenance framework.
In 2020 the County authorized an amended maintenance contract for Tyler Technologies effective September 1, 2020 through August 31, 2021 for $63,003.15, with automatic one year renewals unless terminated by either party at least ninety days prior to the end of the then current term, and the county budget included funds to cover the cost. The County Legislature authorized the Chair to execute the amended contract, establishing formal contractual governance, renewal cadence, and delegated execution authority.
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Chautauqua County | Government | 1275 | $153M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2020 | n/a |
In 2020, Chautauqua County implemented Tyler New World HCM to centralize Human Resources operations under a single Core HR application. Tyler New World HCM was deployed to support the County Department of Human Resources and to provide an enterprise record for hiring and employee administration across county government.
The implementation configured Core HR capabilities including employee master records, position control, applicant tracking and hire workflows, benefits administration, and civil service compliance and reporting. Configuration emphasized merit and fitness workflows and certification tracking to align system processes with Civil Service Law requirements and hiring excellence practices used by county HR.
Operational coverage extended beyond county central HR to municipal agencies served by the department, including towns, villages, school districts, special districts, City of Dunkirk, City of Jamestown, and the BOCES Second Supervisory District. The deployment was integrated into the county HR portal to publish forms, applications, subscription notifications, and equitable hiring policies for internal departments and external municipal partners.
Governance workstreams centered on standardizing hiring procedures, formalizing affirmative action and equal opportunity statements within system workflows, and provisioning role based access for departmental hiring administrators. The program positioned Tyler New World HCM as the authoritative Core HR system for Chautauqua County Human Resources functions, supporting compliance, centralized recordkeeping, and countywide hiring governance.
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Chemung County | Government | 1000 | $120M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2017 | n/a |
In 2017, Chemung County implemented Tyler New World HCM to centralize human capital management across county government. Tyler New World HCM is deployed as the county Core HR application supporting HR and payroll administration for approximately 1,000 employees.
The implementation emphasizes standard Core HR capabilities including employee records management, payroll processing workflows, time and attendance capture, benefits administration, position control, and built-in reporting and analytics. Configuration work focused on role-based access controls, HRIS configuration for public-sector job and pay structures, and template-driven personnel and payroll transactions to support municipal compliance and auditability.
Operational coverage extends countywide with explicit usage in finance and the Department of Public Works in Elmira, NY, where clerical and accounting staff perform reconciliations and payroll charge audits. The system is used alongside Excel for reporting and analysis, and it supports departmental labor, material, and operational cost reporting for multi-fund public works accounting.
Governance practices around the Tyler New World HCM deployment include procedural guidance for clerical supervision, documented audit workflows, and maintenance of ledger and payroll documentation to ensure integrity. A Principal Account Clerk uses Tyler New World HCM for compiling financial statements, reconciling payroll charges, auditing invoices and vouchers, and supporting external audits, reflecting the system's role in both HR and county financial control processes.
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City of Albany, NY | Government | 1441 | $215M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2016 | n/a |
In 2016 the City of Albany, NY implemented Tyler New World HCM. The Tyler New World HCM deployment established the city's Core HR capability for employee record management, position management, and benefits administration.
Configuration emphasized municipal HR functional modules, specifically detailed employee records, position control, and benefits workflows, aligned with civil service processes present in the environment. The City retained Kronos as the workforce time and attendance system while Tyler New World HCM served as the authoritative HR master data store, creating a separation between timekeeping and personnel data and supporting standard HCM workflows such as employee lifecycle management and benefits enrollment.
The implementation sits inside a broader Tyler New World footprint where Tyler New World is also the current financial and procurement solution, and coexists with other municipal applications including CivicPlus, Wasteworks, ESRI, eGov-Civil Service, Edmunds-BAS Tax Collection, GovQA, JotForm Enterprise, and CobbleStone Contract Management. The City operates a disaster recovery site with replicated servers and storage, a fiber-optic network connecting facilities, and a virtualized server infrastructure using VMWare organized into three clusters for production, DR, and current ERP servers. Network and internet bandwidth to primary City facilities were assessed as adequate for an ERP system deployed either on-premises or in the cloud.
Operational coverage for Tyler New World HCM focused on HR business functions across municipal departments supporting a workforce of approximately 1441 employees, with governance oriented toward centralized employee record control and position management. Endpoint and desktop standardization supported the rollout, most desktops are HP models running Windows 10 or Windows 11 with 8 to 16 gigabytes of RAM and 256 gigabytes of storage, and infrastructure choices reflected city-level requirements for availability, DR, and virtualization.
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Government | 142 | $21M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2019 | n/a |
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Government | 1200 | $253M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2010 | n/a |
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Government | 899 | $246M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2021 | n/a |
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Government | 220 | $43M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2021 | n/a |
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Government | 750 | $123M | United States | Tyler Technologies | Tyler New World HCM | Core HR | 2019 | n/a |
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Buyer Intent: Companies Evaluating Tyler New World HCM
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Tyler New World HCM Coverage
Tyler New World HCM is a Core HR solution from Tyler Technologies.
Companies worldwide use Tyler New World HCM, from small firms to large enterprises across 21+ industries.
Organizations such as Dutchess County, Oneida County, Rensselaer County, Niagara County and Sullivan County are recorded users of
Tyler New World HCM for Core HR.
Companies using Tyler New World HCM are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Tyler New World HCM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Tyler New World HCM across Americas, EMEA, and APAC.
Companies using Tyler New World HCM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 58.33%, large organizations with 1,001-10,000 employees - 41.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Tyler New World HCM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Tyler New World HCM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Core HR.