List of Tyler Workforce Case Management Customers

Tyler Technologies

5101 Tennyson Parkway,
Plano, 75024, TX,
United States

https://www.tylertech.com/

1 972-713-3700

Professional Services

7462

$2.1B

Since 2010, our global team of researchers has been studying Tyler Workforce Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Tyler Workforce Case Management for HR Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Tyler Workforce Case Management for HR Compliance include: Centers for Medicare & Medicaid Services United States, a United States based Government organisation with 6000 employees and revenues of $1449.33 billion, US Government Accountability Office, a United States based Government organisation with 3350 employees and revenues of $650.0 million, AmeriCorps, a United States based Government organisation with 3000 employees and revenues of $135.0 million, The National Archives And Records Administrat..., a United States based Leisure and Hospitality organisation with 14 employees and revenues of $1.0 million and many others.

Contact us if you need a completed and verified list of companies using Tyler Workforce Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Tyler Workforce Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
AmeriCorps	Government	3000	$135M	United States	Tyler Technologies	Tyler Workforce Case Management	HR Compliance	2023	n/a	In 2023, AmeriCorps implemented Tyler Workforce Case Management as its HR Compliance solution to centralize workforce complaint handling and compliance workflows across the agency. The deployment aligns with federal efforts following the 2021 Executive Order on Diversity, Equity, Inclusion and Accessibility, reflecting agency-level requirements to capture, manage, and report on complaints across the full workforce case management spectrum. The implementation leverages Tyler’s off-the-shelf Workforce Case Management suite, which includes Equal Employment Opportunity, Military Employment Opportunity, Anti-Harassment, Reasonable Accommodation, Labor Relations, and Civil Rights applications, and AmeriCorps selected one or more applications from this suite. Configuration work focused on standard case intake, investigative case tracking, adjudication workflow configuration, and reporting templates consistent with HR Compliance functional workflows. Operational coverage targets agency EEO and related HR compliance functions, enabling case capture, document management, assignment and escalation, and audit-ready reporting. The deployment supports generation of federally mandated Form 462 annual reporting and is positioned to integrate with agency identity, document repositories, and HR systems to consolidate complaint data and operational case records. Governance and rollout were centered on configurable platform controls to respond to evolving government mandates, with role-based access and workflow governance defined for EEO officers, HR leadership, and case investigators. As a market signal, Tyler’s EEO Case Management solutions process 80 percent of federal EEO claims, reinforcing the suite’s use in federal HR Compliance contexts.
Centers for Medicare & Medicaid Services United States	Government	6000	$1449.3B	United States	Tyler Technologies	Tyler Workforce Case Management	HR Compliance	2023	n/a	In 2023, Centers for Medicare & Medicaid Services implemented Tyler Workforce Case Management, deploying the application as part of a federal push to standardize workforce grievance handling under recent executive guidance. The implementation positions the Centers for Medicare & Medicaid Services to capture and manage complaints across the agency workforce case management spectrum and to meet expanded Diversity, Equity, Inclusion and Accessibility requirements cited in federal policy. Tyler Workforce Case Management sits in the HR Compliance category and the deployed suite includes Equal Employment Opportunity, Military Employment Opportunity, Anti-Harassment, Reasonable Accommodation, Labor Relations, and Civil Rights modules. The Tyler Workforce Case Management application is described as an off-the-shelf, fully configurable suite used to intake cases, assign investigative workflows, track case status, and produce mandated reports, reflecting typical HR compliance case management functionality. The deployment aligns with Tyler’s federal footprint where its solutions process approximately 80 percent of federal EEO claims and enable agencies to generate the federally mandated Form 462 annual report. The CMS implementation is part of a broader set of federal agency adoptions in 2023, indicating agency-wide operational coverage for workforce complaint lifecycle management within enterprise HR and legal functions. Governance for the implementation emphasizes configurability to adhere to changing government mandates and to support agency-specific reporting and accessibility plans. Tyler’s more than two decades of federal EEO experience underpins the solution design and supports standardized workflows for investigations, reporting, and case documentation across CMS business units.
The National Archives And Records Administrat...	Leisure and Hospitality	14	$1M	United States	Tyler Technologies	Tyler Workforce Case Management	HR Compliance	2023	n/a	In 2023, the U.S. National Archives and Records Administration implemented Tyler Workforce Case Management, an application deployed under the HR Compliance category. The selection reflects agency efforts to capture, manage, and report complaints across the workforce case management spectrum in line with the federal Executive Order on Diversity, Equity, Inclusion and Accessibility and related accessibility requirements. Tyler Workforce Case Management is delivered as an off the shelf, configurable suite built on the Tyler Application Platform, and the suite includes Equal Employment Opportunity, Military Employment Opportunity, Anti Harassment, Reasonable Accommodation, Labor Relations, and Civil Rights modules. The implementation centers on centralized complaint intake, case tracking, investigative workflow orchestration, and statutory reporting capabilities including federally mandated Form 462, enabling the National Archives to standardize HR Compliance case processing while configuring workflows to meet evolving government mandates; Tyler’s EEO Case Management solutions process 80% of federal EEO claims.
	Government	3350	$650M	United States	Tyler Technologies	Tyler Workforce Case Management	HR Compliance	2023	n/a

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