List of UKG EZCall Customers
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United States
Since 2010, our global team of researchers has been studying UKG EZCall customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UKG EZCall for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UKG EZCall for Workforce Scheduling include: Geisinger Health Plan, a United States based Healthcare organisation with 24000 employees and revenues of $7.70 billion, Fresno Community Regional Medical Center, a United States based Healthcare organisation with 10219 employees and revenues of $3.20 billion, Dana-Farber Cancer Institute, a United States based Healthcare organisation with 10000 employees and revenues of $2.67 billion, ProHealth Care, a United States based Healthcare organisation with 5000 employees and revenues of $680.0 million and many others.
Contact us if you need a completed and verified list of companies using UKG EZCall, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UKG EZCall customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dana-Farber Cancer Institute | Healthcare | 10000 | $2.7B | United States | UKG | UKG EZCall | Workforce Scheduling | 2022 | n/a |
In 2022 Dana-Farber Cancer Institute deployed UKG EZCall as part of a coordinated UKG Dimensions and UKG EZCall initiative to automate manual people processes and manage complex provider scheduling. The implementation explicitly targeted Workforce Scheduling and was framed to support HR and workforce scheduling functions for nurses, physicians, and clinical staff across main campuses and satellite locations.
The UKG EZCall implementation concentrated on provider scheduling workflows, nurse scheduling, and automated call assignments, while UKG Dimensions provided the broader workforce management foundation to align scheduling rules with HR data and shift policies. Functional capabilities emphasized automation of paper based scheduling, configurable scheduling rules for clinical rosters, and operational visibility into staffing patterns for clinical and research divisions.
Operational scope covered main Dana Farrar campuses and satellite sites, and the deployment impacted workforce scheduling and HR operations that manage clinician assignments and shift coverage. The narrative explicitly connects UKG EZCall to clinical staffing and provider scheduling functions, with rollout oriented toward hospital and research scheduling needs rather than non clinical administrative use.
Governance and process transformation were core to the implementation plan, the 2022 announcement cited goals of reducing paper based processes and improving scheduling fairness and operational visibility for clinical and research divisions. The public statement framed the work as a systems and workflow change to standardize scheduling governance and increase transparency for clinical staffing decisions.
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Fresno Community Regional Medical Center | Healthcare | 10219 | $3.2B | United States | UKG | UKG EZCall | Workforce Scheduling | 2025 | n/a |
In 2025, Fresno Community Regional Medical Center implemented UKG EZCall as part of a broader UKG Pro Workforce Management deployment to centralize Workforce Scheduling across its health system. The initiative responded to fragmented, manual scheduling practices that relied on spreadsheets, paper logs and ad hoc shift swaps, which created discrepancies between posted schedules and system records and exposed vulnerabilities during the pandemic.
Implementation covered both basic and advanced scheduling capabilities, with UKG EZCall explicitly provisioned for procedural areas such as surgery and pharmacy that required specialized scheduling rules. The configuration included mobile schedule access for frontline staff, automated shift swap workflows, open shift pickup, and automated approval logic to reduce manager intervention and speed shift fulfillment.
UKG scheduling was integrated with Andgo to automate callout tracking and proactive shift fulfillment up to six weeks in advance, and with internal reporting dashboards to surface real-time operational tiles. These integrations delivered continuous feeds of scheduling data into custom homepage tiles showing missed meals, overtime, FTE utilization and timecard exceptions, enabling on-the-spot staffing adjustments and more accurate downstream reporting.
Rollout was executed as a system-wide onboarding initiative that targeted the roughly 70% of departments not yet using digital scheduling tools, with managers trained to build and manage schedules in the system and employees enabled to view, swap and pick up shifts via the mobile app. Governance changes emphasized decentralized schedule management for routine swaps, centralized visibility for compliance metrics, and standardized scheduling practices across facilities to reduce inconsistency.
Outcomes reported by leadership included improved scheduling accuracy and efficiency, record-low job vacancy rates driven by flexible scheduling and mobile access, and operational benefits explicitly quantified by the organization. Community Health reported a $2.8 million labor cost reduction and approximately a 50 percent reduction in reliance on contract labor, alongside reduced manager administrative burden and improved employee satisfaction and retention after deploying UKG EZCall and the accompanying Workforce Scheduling tools.
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Geisinger Health Plan | Healthcare | 24000 | $7.7B | United States | UKG | UKG EZCall | Workforce Scheduling | 2020 | n/a |
In 2020, Geisinger Health Plan implemented UKG EZCall to support Workforce Scheduling during the COVID-19 surge. Geisinger Health Plan deployed UKG EZCall to enable rapid redeployment and scheduling of clinical staff, aligning Workforce Scheduling with clinical staffing and HR operations across its hospitals and clinics in Pennsylvania.
UKG EZCall was configured to provide enterprise visibility into staff locations and assignments, offering manager-facing assignment workflows, on-call roster visibility, and centralized assignment status typical of Workforce Scheduling solutions. The configuration emphasized real-time scheduling decisions and centralized tracking of redeployment assignments to reduce ad hoc manual coordination.
Operational coverage included Geisinger hospitals and outpatient clinics in Pennsylvania, where managers used UKG EZCall to coordinate clinician redeployments and streamline HR operations. The implementation gave managers enterprise visibility into locations and assignments and helped reduce manual coordination, improving redeployment outcomes during the pandemic.
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Healthcare | 5000 | $680M | United States | UKG | UKG EZCall | Workforce Scheduling | 2015 | n/a |
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