List of Uniphore U-Assist Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying Uniphore U-Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Uniphore U-Assist for Task Management, Employee Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Uniphore U-Assist for Task Management, Employee Experience include: AmeriHealth Caritas, a United States based Insurance organisation with 10000 employees and revenues of $23.70 billion, Priceline, a United States based Professional Services organisation with 1930 employees and revenues of $820.0 million, Velera, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $582.0 million and many others.
Contact us if you need a completed and verified list of companies using Uniphore U-Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Uniphore U-Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AmeriHealth Caritas | Insurance | 10000 | $23.7B | United States | Uniphore | Uniphore U-Assist | Task Management,Employee Experience | 2022 | n/a |
In 2022, AmeriHealth Caritas deployed Uniphore U-Assist to provide real-time agent assistance, a unified agent desktop and task automation across more than 10 core systems to support Medicaid and Medicare member services. The Uniphore U-Assist implementation is positioned in the Task Management,Employee Experience category and was targeted at healthcare contact center processes in the United States.
Uniphore U-Assist was configured to deliver in-call guidance, automated task orchestration and a consolidated agent desktop that surfaces contextual tasks and prompts to agents. The configuration leveraged standard Task Management,Employee Experience capabilities such as guided workflows, task sequencing and contextual coaching to reduce manual navigation across systems.
The deployment integrated with over 10 back office and core contact center systems to orchestrate multi-step tasks and populate member records in real time, supporting end-to-end Medicaid and Medicare service workflows. Operational coverage focused on U.S. contact centers and member services teams, aligning the application with contact center operations and member support functions.
Rollout emphasized process standardization and updated agent workflows to embed the unified desktop and in-session assistance into daily operations. According to the vendor case study, the implementation produced faster resolutions, a 60 second reduction in average handle time and about a 20 percent reduction in training time.
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Priceline | Professional Services | 1930 | $820M | United States | Uniphore | Uniphore U-Assist | Task Management,Employee Experience | 2020 | n/a |
In 2020, Priceline deployed Uniphore U-Assist to support contact center operations, targeting Task Management,Employee Experience workflows during pandemic-driven call volume spikes. The implementation focused on the customer service and CRM workflow layer, with the explicit aim of improving agent consistency and reducing handling effort across North America.
The deployment centered on Uniphore U-Assist capabilities, principally real-time agent guidance and after-call automation, which were configured to deliver scripted prompts and automated post-call tasks. Uniphore U-Assist was used to surface next-best actions and guidance to agents during live interactions, and to automate routine after-call processing consistent with Task Management,Employee Experience functional patterns.
Operational coverage included customer service teams and contact center agents across Priceline operations in North America, with the system embedded into agent desktops to influence live handling and post-call workflows. The implementation touched CRM-adjacent processes and agent scripting workflows, aligning agent experience tooling with operational customer service functions.
Rollout was executed to address high-volume COVID-era call spikes, emphasizing rapid adoption and operational consistency rather than a multi-phase enterprise transformation. According to the vendor, the deployment delivered measurable reductions in average handle time and produced thousands of automated guided interactions per year, reflecting the system s role in standardizing agent execution and automating repetitive tasks.
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Velera | Banking and Financial Services | 5000 | $582M | United States | Uniphore | Uniphore U-Assist | Task Management,Employee Experience | 2023 | n/a |
In 2023, Velera implemented Uniphore U-Assist to create a unified agent desktop that consolidated more than 500 banking applications. The deployment targeted U.S. contact center processes for member and card services and aligned the Uniphore U-Assist rollout with Task Management,Employee Experience objectives to centralize task handling and agent support.
The Uniphore U-Assist implementation delivered guided workflows and a unified agent desktop, providing workflow guidance, agent scripting, and task orchestration to standardize contact handling. Configuration concentrated on surfacing contextual data and presenting consolidated application access in a single interface, reducing the need for agents to navigate multiple screens during member interactions.
Operational coverage focused on contact center operations across Veleras U.S. member and card services teams, with training programs restructured to leverage guided workflows. The solution shortened training time from months to weeks and produced measurable operational improvements, including a reduction in average handle time by approximately 11 percent and a cut in hold times by approximately 30 percent.
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