Hong Kong, 999077,
Hong Kong
Chinese University of Hong Kong, The Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Chinese University of Hong Kong, The and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7873 Chinese University of Hong Kong, The employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chinese University of Hong Kong, The has purchased the following applications: Chatbase for Chatbots and Conversational AI in 2024, Microsoft 365 for Collaboration in 2016, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chinese University of Hong Kong, The is running and its propensity to invest more and deepen its relationship with Chatbase , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chinese University of Hong Kong, The revenues, which have grown to $1.04 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chinese University of Hong Kong, The intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatbase | Legacy | Chatbase | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024 Chinese University of Hong Kong, The implemented Chatbase on its public website. The Chatbase deployment introduces a Chatbots and Conversational AI layer to surface institutional content through an embedded conversational interface and a managed knowledge base.
Configuration focuses on knowledge ingestion from website content, semantic search and retrieval, conversational UI setup, and analytics for query logging and response tuning. The implementation is deployed as an on-site web widget that indexes university pages to serve public-facing information requests, positioning Chatbase to support user self-service for campus information. Governance for the rollout emphasizes knowledge curation, content ownership, and iterative response tuning to keep answers aligned with official university content.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Chinese University of Hong Kong, The implemented Microsoft 365 as a core Collaboration platform. The university's public website includes references to Microsoft 365, indicating adoption of cloud-hosted collaboration and productivity services for web-facing and internal use.
The Microsoft 365 deployment emphasizes core Collaboration capabilities including institutional email, document libraries, cloud file storage, and synchronous team collaboration. Commonly deployed components within Microsoft 365 for higher education include Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for individual file storage, and Microsoft Teams for meetings and remote instruction.
Operational coverage spans faculty, administrative staff, and research groups across the Hong Kong campus, supporting academic collaboration, administrative workflows, and integration with web content. Governance and account administration are managed through central campus IT structures to control access and policies within the Microsoft 365 Collaboration tenancy.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, the Chinese University of Hong Kong, The deployed Adobe Experience Cloud on its public website. Adobe Experience Cloud in the Customer Experience category is being used to deliver and manage web-based digital experiences for the university's external audiences.
The implementation centers on web content management, digital asset organization, web analytics, personalization, and customer journey orchestration to support editorial workflows and targeted communications. Adobe Experience Cloud is used to author and publish site content, catalog and serve media assets, and enable audience segmentation for tailored on-site experiences. These capabilities align with Customer Experience functional workflows such as content lifecycle management, audience profiling, and experience optimization.
Operational coverage is focused on the institutional website and associated site properties, where the application supports marketing, communications, and student recruitment touchpoints. The deployment centralizes content governance and audience segmentation to provide consistent experience delivery across pages and site sections. Integrations observed are limited to the website channel, with Adobe Experience Cloud functioning as the university's digital experience layer.
Governance emphasizes editorial approval workflows, role based access for content contributors, and centralized administration to manage continuous web publishing. Configuration and operational processes support collaboration between web teams and university communicators to maintain site content and audience targeting.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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