List of Vector Solutions CrewSense Customers
Tampa, 33609, FL,
United States
Since 2010, our global team of researchers has been studying Vector Solutions CrewSense customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vector Solutions CrewSense for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vector Solutions CrewSense for Workforce Scheduling include: West Metro Fire Rescue United States, a United States based Government organisation with 450 employees and revenues of $90.0 million, Rancho Santa Fe Fire Protection District, a United States based Government organisation with 70 employees and revenues of $21.0 million, Southern Marin Fire Protection District, a United States based Government organisation with 55 employees and revenues of $5.0 million, Martin Luther King Recreation, a United States based Leisure and Hospitality organisation with 21 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Vector Solutions CrewSense, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Martin Luther King Recreation | Leisure and Hospitality | 21 | $3M | United States | Vector Solutions | Vector Solutions CrewSense | Workforce Scheduling | 2021 | n/a |
In January 2021, Martin Luther King Recreation implemented Vector Solutions CrewSense to modernize complex shift scheduling and improve callback communications for large events. Customer notes describe the deployment as supporting the Dunedin Fire Department in Florida, with an explicit focus on operational scheduling for emergency response personnel and event-driven callback workflows.
The deployment of Vector Solutions CrewSense included functional modules for complex shift scheduling, callback and availability management, payroll export automation, and overtime control. Configuration work emphasized schedule visibility and rule-based overtime handling consistent with Workforce Scheduling use cases, and the full product name Vector Solutions CrewSense is used to coordinate roster management and shift rotations.
Integrations implemented as part of the rollout included Vector LMS for training and credential tracking, creating a linked workflow between crew scheduling and employee certification records. The integration supported streamlined payroll export workflows to downstream payroll systems and improved cross-system visibility between scheduling and training records across the department.
Governance and rollout were executed in January 2021 with a departmental scope focused on fire operations, aligning scheduling workflows, callback procedures for large events, and payroll export mapping. The project delivered faster payroll exports and improved scheduling visibility for the department, while also establishing integrated training and credential tracking through Vector LMS.
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Rancho Santa Fe Fire Protection District | Government | 70 | $21M | United States | Vector Solutions | Vector Solutions CrewSense | Workforce Scheduling | 2018 | n/a |
In 2018, Rancho Santa Fe Fire Protection District implemented Vector Solutions CrewSense to manage 24/7 crew shift scheduling and automated callbacks. Vector Solutions CrewSense is a Workforce Scheduling application used to coordinate continuous coverage for a fire protection district in California, providing roster visibility and structured callback workflows for on‑duty staffing.
The deployment emphasized automated callbacks and centralized roster management, configuring scheduled shifts, assignment tracking, and auditability aligned to public safety scheduling practices. The implementation leverages Vector Solutions CrewSense payroll export capabilities inferred from the vendor platform to support HR and payroll related scheduling processes, linking shift rosters to payroll export and time reporting workflows.
Operational scope covered district operations and station level scheduling, with the system supporting HR and payroll business functions alongside frontline scheduling staff. The rollout consolidated shift assignment and callback orchestration, and reportedly reduced administrative time while improving shift fill rates, improving operational reliability for continuous staffing.
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Southern Marin Fire Protection District | Government | 55 | $5M | United States | Vector Solutions | Vector Solutions CrewSense | Workforce Scheduling | 2021 | n/a |
In 2021, Southern Marin Fire Protection District implemented Vector Solutions CrewSense as its Workforce Scheduling application. Vector Solutions CrewSense was provisioned to centralize shift scheduling, time and attendance capture, leave management, and staffing templates for fire operations and administrative personnel, replacing Telestaff as the district scheduling tool. The deployment covered scheduling for duty crews, EMS staffing, and administrative shifts across the district for a 55 employee municipal fire agency in the United States.
Configuration focused on standard Workforce Scheduling capabilities including shift templates, overtime and callback rules, swap workflows, and payroll-ready time exports, with governance adjustments to align scheduling policies and overtime approvals to system controls. Rollout was phased to reduce operational disruption, with station-level schedulers configured alongside centralized administrative oversight. Procurement notes record the budget line increased due to Granicus software and multiple price increases for existing software, and they also indicate a cost savings realized from switching from Telestaff to CrewSense.
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Government | 450 | $90M | United States | Vector Solutions | Vector Solutions CrewSense | Workforce Scheduling | 2019 | n/a |
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Buyer Intent: Companies Evaluating Vector Solutions CrewSense
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