Serco
16 Bartley Wood Business Park Bartley Way,
Hook, RG27 9UY,
United Kingdom
Hook, RG27 9UY,
United Kingdom
44 12 5674-5900
Professional Services
Serco Technographics
Serco Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Serco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50000 Serco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Serco has purchased the following applications: Empactis Platform for Absence and Leave Management, Environment, Health and Safety (EHS) in 2016, xiQ ABM for Account Based Marketing in 2018, Nimbus Scheduling for Advanced Planning and Scheduling in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Serco is running and its propensity to invest more and deepen its relationship with Empactis , xiQ , Nimbus Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Serco revenues, which have grown to $6.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Serco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Serco Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Empactis | Legacy | Empactis Platform | Absence and Leave Management, Environment, Health and Safety (EHS) | HCM | n/a | 2016 | 2016 | In 2016, Serco deployed the Empactis Platform to manage employee absence and health across its UK businesses, using the Absence and Leave Management,Environment, Health and Safety (EHS) application set. The Empactis Platform was contracted to capture unplanned absence, manage attendance cases, process health referrals and administer Group Income Protection cases, with Empactis Insight providing analytics and reporting for employee health. The deployment leveraged the Empactis Platform architecture based on Microsoft Azure, providing a cloud-hosted instance to centralize absence capture and case workflows across Serco’s UK operations. Configuration focused on real-time absence recording at point of occurrence, automated case creation for attendance events, workflow guidance for managers on health interventions, and a reporting layer through Empactis Insight for trend analysis and operational dashboards. Operational coverage centered on HR teams and line managers in Serco’s UK businesses, with the platform directly impacting HR case management, absence administration and employee well-being programs. Functional terminology implemented included absence capture, attendance case management, health referral routing and Group Income Protection case handling, aligning HR processes to standardized digital workflows and manager-facing guidance. Governance and process restructuring emphasized real-time data capture and workflow-driven manager engagement, enabling consistent case handling and data-driven decisions about employee support. Serco stated the Empactis Platform would improve efficiency and reduce costs and risks associated with employee health and absence, while enabling more focused health and wellness initiatives driven by Empactis Insight analytics. | |
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Core HR | HCM |
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2013 | 2014 |
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Core HR | HCM |
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2020 | 2020 |
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HR Service Delivery | HCM |
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2013 | 2014 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2013 | 2014 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2013 | 2014 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2024 | 2024 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| xiQ | Legacy | xiQ ABM | Account Based Marketing | CRM | n/a | 2018 | 2018 | ||
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Call Center | CRM |
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2015 | 2016 |
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Call Center | CRM |
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2017 | 2017 |
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CRM | CRM |
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2018 | 2019 |
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Customer Engagement | CRM |
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2018 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Nimbus Software | Legacy | Nimbus Scheduling | Advanced Planning and Scheduling | SCM | n/a | 2017 | 2018 | In 2017 Serco implemented Nimbus Scheduling to support its Prisoner Escort & Custody Services operations in South England, using the vendor's Nimbus Time2Work scheduling and rostering capabilities for HR and workforce scheduling. The deployment targeted a safety-critical public sector operation and was scoped to improve staff scheduling, time and attendance, and on-the-day shift management across PECS sites in the United Kingdom. The implementation emphasized Advanced Planning and Scheduling functionality, with explicit use of scheduling and rostering modules, time and attendance capture, automated approval workflows and on-the-day shift management controls. Configuration work included roster generation logic, exception handling and approval routing to reduce manual administration and standardize shift assignments. Operational coverage was concentrated on PECS operations in South England, delivering centralized visibility and operational control for operations managers and workforce administrators. Governance changes accompanied the technical rollout, establishing centralized approval workflows and revised on-duty management procedures to align scheduling processes with compliance requirements in a safety-sensitive environment. The deployment produced centralized visibility, automated approvals and reduced manual admin, strengthening compliance and operational control for Serco's PECS operations as documented in the vendor case study. Nimbus Scheduling, implemented via Nimbus Time2Work functionality, became the core Advanced Planning and Scheduling platform for Serco's UK prisoner escort scheduling and day-of-shift management. |
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Content Management | Content Management |
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2019 | 2019 |
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Digital Asset Management | Content Management |
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2013 | 2014 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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EMM / MDM / MAM | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2020 | 2020 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2018 | 2020 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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iPaaS (Integration Platform as a Service) | PaaS |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Travel Management | ERP Services and Operations |
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2010 | 2010 |
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IT Decision Makers and Key Stakeholders at Serco
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Serco Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Serco Technographics
Serco is a Professional Services organization based in United Kingdom,
with around 50000 employees and annual revenues of $6.24 billion.
Serco operates a diverse technology stack with applications such as
Empactis Platform, xiQ ABM and Nimbus Scheduling,
covering areas like Absence and Leave Management, Environment, Health and Safety (EHS), Account Based Marketing and Advanced Planning and Scheduling.
Serco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Empactis, xiQ and Nimbus Software.
Serco recently adopted applications including
Verint TimeFlex Bot in 2025, nimbus Time2Work in 2024 and Hotjar in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Serco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Serco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Serco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.