Serco
16 Bartley Wood Business Park Bartley Way,
Hook, RG27 9UY,
United Kingdom
Hook, RG27 9UY,
United Kingdom
44 12 5674-5900
Professional Services
Serco Technographics
Serco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Serco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50000 Serco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Serco has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, Empactis Platform for Absence and Leave Management, Environment, Health and Safety (EHS) in 2016, SAP Concur Travel for Travel Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Serco is running and its propensity to invest more and deepen its relationship with SAP , Empactis , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Serco revenues, which have grown to $6.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Serco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Serco Tech Stack and Enterprise Applications
Serco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2020 |
In 2018, Serco implemented SAP S/4 HANA as its enterprise ERP Financial platform. The deployment positioned SAP S/4 HANA as the companys financial core within Serco's global ERP landscape and corporate applications strategy.
The implementation emphasized standard ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, financial close orchestration, consolidated reporting, and master data governance. Configuration work focused on a standardized global chart of accounts and harmonized financial master data to support consistent financial processes and statutory reporting across business units.
SAP S/4 HANA was integrated into Serco's broader corporate applications estate and operated across finance and corporate IT domains, supplying secured financial data to management layers for decision making. Architecture and data flow design were governed to ensure consistent availability of transactional and management reporting data.
Governance and delivery oversight were driven by Serco's Enterprise Architect for SAP and ERP, who defined strategy, policy, design architecture and investment cases in the millions of pounds, and acted as custodian and design authority. This governance model included assurance of project delivery, service scope and service levels to ensure the benefits identified within funded business cases could be delivered.
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Expense Management | ERP |
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2018 | 2018 |
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Serco HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Empactis | Legacy | Empactis Platform | Absence and Leave Management, Environment, Health and Safety (EHS) | HCM | n/a | 2016 | 2016 |
In 2016, Serco deployed the Empactis Platform to manage employee absence and health across its UK businesses, using the Absence and Leave Management,Environment, Health and Safety (EHS) application set. The Empactis Platform was contracted to capture unplanned absence, manage attendance cases, process health referrals and administer Group Income Protection cases, with Empactis Insight providing analytics and reporting for employee health.
The deployment leveraged the Empactis Platform architecture based on Microsoft Azure, providing a cloud-hosted instance to centralize absence capture and case workflows across Serco’s UK operations. Configuration focused on real-time absence recording at point of occurrence, automated case creation for attendance events, workflow guidance for managers on health interventions, and a reporting layer through Empactis Insight for trend analysis and operational dashboards.
Operational coverage centered on HR teams and line managers in Serco’s UK businesses, with the platform directly impacting HR case management, absence administration and employee well-being programs. Functional terminology implemented included absence capture, attendance case management, health referral routing and Group Income Protection case handling, aligning HR processes to standardized digital workflows and manager-facing guidance.
Governance and process restructuring emphasized real-time data capture and workflow-driven manager engagement, enabling consistent case handling and data-driven decisions about employee support. Serco stated the Empactis Platform would improve efficiency and reduce costs and risks associated with employee health and absence, while enabling more focused health and wellness initiatives driven by Empactis Insight analytics.
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Core HR | HCM |
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2013 | 2014 |
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Core HR | HCM |
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2020 | 2020 |
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HR Service Delivery | HCM |
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2013 | 2014 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2013 | 2014 |
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Payroll | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2013 | 2014 |
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Workforce Analytics | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2024 | 2024 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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Serco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Serco implemented SAP Concur Travel as its corporate travel booking platform. The deployment targeted Travel Management for executive assistants supporting Executive Directors and the CFO UK & Europe, and it operated alongside the internal travel department within Serco’s 50,000 employee professional services organization.
SAP Concur Travel was configured to manage booking workflows and itinerary management for senior executives and their support teams, with policy-aware booking controls and approval routing used by Executive Assistants. Configuration emphasized centralized itinerary visibility, booking recordkeeping, and delegated travel arrangement capabilities that matched the EA role responsibilities described for Serco staff.
Operational workflows show SAP Concur Travel used for coordinating travel arrangements while expense transactions, purchase orders, and invoices were processed on SAP, and employee changes and forms were submitted through the My HR software system. The pattern reflects an operational landscape where travel booking and itinerary data from SAP Concur Travel feed into finance and HR processes, and coordination with an internal travel department and EA teams provided day to day operational coverage.
Governance and process changes centered on formalizing EA and executive booking responsibilities, approval workflows for travel requests, and role-based access for travel coordinators and finance users. Implementation emphasis was on aligning travel booking operations with existing SAP finance processes and HR records updates, and on standardizing travel workflows across the CFO UK & Europe office and support functions.
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Serco AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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Serco Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Serco Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2020 | 2020 |
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Serco Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2019 | 2019 |
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Digital Asset Management | Content Management |
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2013 | 2014 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Serco SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2017 | 2018 |
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Serco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2015 | 2016 |
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Call Center | CRM |
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2017 | 2017 |
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CRM | CRM |
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2018 | 2019 |
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Customer Engagement | CRM |
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2018 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2019 |
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Serco EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2020 | 2020 |
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Serco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Serco TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2016 | 2016 |
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Serco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2016 | 2016 |
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Serco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Serco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Serco
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director, Defence & Europe | Director | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Director, Workforce Management | Director | HR | |
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Payroll and HR Support Manager | Manager | HR | |
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HR Transformation Manager, People Services | Manager | HR | |
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Group CIO | CXO | Finance | |
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Head of Data Analytics & Reporting | Director | IT | |
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Enterprise Applications Director | Director | IT | |
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Group Chief Data Officer | CXO | IT | |
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Group Head of Digital Marketing and Brand | Director | Marketing | |
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Head of Core Services, ITS - Corporate Shared Services | Director | IT | |
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Chief People Officer | CXO | HR | |
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HR Director - People & Performance UK & Europe | Director | HR | |
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Group Tax Manager | Manager | Finance | |
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Managing Director - Customer Insight and Integrated Services | Director | Customer Service | |
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Head Of Customer Service | Director | Customer Service | |
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Head Of Customer Service | Director | Customer Service | |
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Service and Operations Director | Director | Operations | |
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Contact Center Team Lead | Manager | Customer Service | |
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Customer Support Manager | Manager | Customer Service | |
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Contact Center Team Manager | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Global HRIS Change Lead | Manager | HR | |
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Global HRIS Change Lead | Manager | HR | |
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CFO UK and Europe | CXO | Finance | |
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Head of HR | Director | HR | |
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SAP Senior Delivery Manager | Manager | IT | |
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SAP Finance Functional Lead | Manager | IT | |
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Global HR Systems and Data Director | Director | HR | |
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Head of HR Transactional Services | Director | HR | |
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Head of Human Resources | Director | HR | |
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Group Chief People and Culture Officer | CXO | HR | |
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Payroll Administrator | Manager | Finance | |
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IT/Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Serco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Serco IT executives and key decision makers. This section highlights Serco's latest recorded technology evaluations, including nimbus Time2Work for Workforce Management on 2026-03-25, Microlise Fleet Management Software for Fleet Management on 2025-02-17, and Teleperformance Call Center Service for Professional Services on 2024-12-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Serco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-03-25 | Serco | Evaluated | nimbus Cloud | nimbus Time2Work | Workforce Management | HCM |
| 2025-02-17 | Serco | Evaluated | Microlise Limited | Microlise Fleet Management Software | Fleet Management | SCM |
| 2024-12-06 | Serco | Evaluated | Teleperformance | Teleperformance Call Center Service | Professional Services | Professional Services |
| 2024-11-10 | Serco | Evaluated |
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Enterprise Asset Management | ERP Services and Operations |
| 2024-07-22 | Serco | Evaluated |
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Applicant Tracking System | HCM |
FAQ - APPS RUN THE WORLD Serco Technographics
Serco is a Professional Services organization based in United Kingdom,
with around 50000 employees and annual revenues of $6.24 billion.
Serco operates a diverse technology stack with applications such as
SAP S/4 HANA, Empactis Platform and SAP Concur Travel,
covering areas like ERP Financial, Absence and Leave Management, Environment, Health and Safety (EHS) and Travel Management.
Serco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Empactis.
Serco recently adopted applications including
Verint TimeFlex Bot in 2025, nimbus Time2Work in 2024 and Hotjar in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Serco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Serco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Serco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.