List of VICIDIAL Open Source Contact Center Solution Customers
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Since 2010, our global team of researchers has been studying VICIDIAL Open Source Contact Center Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VICIDIAL Open Source Contact Center Solution for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VICIDIAL Open Source Contact Center Solution for Call Center include: Banco G&T Continental Guatemala, a Guatemala based Banking and Financial Services organisation with 5000 employees and revenues of $300.0 million, Nadra Technologies Pakistan, a Pakistan based Government organisation with 500 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using VICIDIAL Open Source Contact Center Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VICIDIAL Open Source Contact Center Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Banco G&T Continental Guatemala | Banking and Financial Services | 5000 | $300M | Guatemala | Sangoma | VICIDIAL Open Source Contact Center Solution | Call Center | 2024 | n/a | In 2024 Banco G&T Continental Guatemala operates the VICIDIAL Open Source Contact Center Solution, categorized as Call Center, to support campaign monitoring and workforce reporting across its customer service and sales campaigns in Guatemala. The VICIDIAL Open Source Contact Center Solution is cited in company recruiting materials as an operational platform, establishing its use for campaign controls and WFM activities in-region. Operational scope centers on customer service and sales teams, where campaign monitoring, workforce management and reporting functionality are the primary capabilities in use. A Banco G&T job posting references the sistema ViciDial for campaign monitoring and WFM tasks, indicating governance and staffing responsibilities tied to campaign controls and database oversight, which anchors VICIDIAL as the bank's contact-center platform for these business functions. | |
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Nadra Technologies Pakistan | Government | 500 | $25M | Pakistan | Sangoma | VICIDIAL Open Source Contact Center Solution | Call Center | 2024 | n/a | In 2024 Nadra Technologies Pakistan implemented VICIDIAL Open Source Contact Center Solution to support its Call Center operations. Public job adverts list VICIDIAL among required tools, indicating the application is used for inbound and outbound contact handling and agent operations that support national ID and customer-service processes across Pakistan. The VICIDIAL Open Source Contact Center Solution deployment is represented in job postings as an agent-facing platform, implying configuration around campaign management, automatic call distribution, interactive voice response and agent desktops consistent with Call Center functional workflows. Recruitments emphasize skills for inbound routing and outbound dialing, reflecting operational use of standard call center modules such as call queuing, agent state management and reporting. Operational coverage described in the source centers on contact centre and agent operations tied to national identity service delivery, with VICIDIAL used for telephone-based citizen interactions and case handling. The implementation narrative indicates connectivity to telephony trunks and agent workstations as part of the contact handling topology, aligned with Call Center operational terminology. Public hiring requirements additionally imply governance elements around agent training, role-based access to campaign controls and workforce management procedures to sustain VICIDIAL operations. The presence of VICIDIAL in multiple job descriptions signals an embedded operational role rather than a transient trial, and positions Nadra Technologies Pakistan to manage structured inbound and outbound contact workflows within its Call Center environment. |
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