List of Vivantio ITIL Customers
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Since 2010, our global team of researchers has been studying Vivantio ITIL customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vivantio ITIL for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vivantio ITIL for Incident Management include: NG Bailey Group, a United Kingdom based Construction and Real Estate organisation with 3062 employees and revenues of $636.0 million, Allegis Group United Kingdom, a United Kingdom based Professional Services organisation with 1200 employees and revenues of $600.0 million, American Enterprise, a United Kingdom based Insurance organisation with 450 employees and revenues of $100.0 million, Cognita Asia, a Singapore based Education organisation with 400 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Vivantio ITIL, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vivantio ITIL customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allegis Group United Kingdom | Professional Services | 1200 | $600M | United Kingdom | Vivantio | Vivantio ITIL | Incident Management | 2014 | n/a |
In 2014 Allegis Group United Kingdom implemented Vivantio ITIL as its Incident Management platform for the UK service desk and broader IT support business functions. The Vivantio ITIL deployment emphasized core IT service and incident management capabilities, including automated ticketing, SLA reporting and routing logic to centralize case intake and manage service desk workflows.
The vendor case study reports the implementation to live took about 10 days and that operational coverage was the UK service desk. Post-live outcomes cited faster routing, improved reporting and a dramatic drop in follow-up calls that helped reduce customer call volumes by approximately 70 percent, and governance changes focused on automating service desk workflows and instituting SLA reporting practices.
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American Enterprise | Insurance | 450 | $100M | United Kingdom | Vivantio | Vivantio ITIL | Incident Management | 2017 | n/a |
In 2017, American Enterprise implemented Vivantio ITIL, deploying a SaaS-based Incident Management platform to standardize ticketing and service request intake across the organization. The implementation began in IT and was extended across HR, Facilities, Marketing and Legal to consolidate forms and service requests into a single service delivery layer.
The deployment emphasized ITSM and incident management capabilities, using Vivantio ITIL for ticketing, SLA enforcement and multi-department service request workflows as described in the vendor case notes. Configuration work focused on service request forms, routing rules and SLA profiles to support cross-functional queues and role-based assignment.
The rollout was described as rapid and SaaS-based, with a phased expansion from IT into other business functions to centralize intake and governance. Governance changes aligned ownership of request types and SLA accountability across departments, standardizing workflows and form templates to reduce fragmentation of service processes.
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Cognita Asia | Education | 400 | $35M | Singapore | Vivantio | Vivantio ITIL | Incident Management | 2013 | n/a |
In 2013, Cognita Asia implemented Vivantio ITIL for Incident Management to formalize ticketing across its Regional Office and international schools in Singapore, Thailand, and Vietnam. The deployment targeted SaaS ticketing capabilities with a focus on first and second level ICT support workflows, remote support, and cross-site incident handling.
Configuration work for Vivantio ITIL concentrated on incident lifecycle management, service desk queue configuration, and authentication integration. Technical implementation included establishing an LDAP connection for the Vivantio SaaS ticketing system, enabling centralized user authentication and access for staff across the Regional Office and international school sites.
Operational integrations and coverage included Active Directory and Office365 user account procedures tied to HR onboarding and offboarding, inventory and asset tracking for Regional Office IT equipment, and support processes for IP telephony and video conferencing endpoints. Staff concurrently used ServiceNow for incident creation and resolution as part of the broader ITMS activity, while Vivantio ITIL was configured to authenticate users via LDAP and to serve as the SaaS ticketing platform for supported sites.
Governance and process changes were institutionalized through service desk standards and parent portal support rules, role definitions for 1st and 2nd level support, and procedures for purchase requisitions and software licensing records. Vivantio ITIL functioned alongside existing tools to centralize incident capture and to align account provisioning with HR requirements for user lifecycle management.
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Construction and Real Estate | 3062 | $636M | United Kingdom | Vivantio | Vivantio ITIL | Incident Management | 2020 | n/a |
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