List of VoCoVo Communications Management Customers
Shipton-Under-Wychwood, OX7 6XU,
United Kingdom
Since 2010, our global team of researchers has been studying VoCoVo Communications Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VoCoVo Communications Management for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VoCoVo Communications Management for Collaboration include: ASDA, a United Kingdom based Retail organisation with 150000 employees and revenues of $28.74 billion, Wickes, a United Kingdom based Retail organisation with 8000 employees and revenues of $1.59 billion and many others.
Contact us if you need a completed and verified list of companies using VoCoVo Communications Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VoCoVo Communications Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ASDA | Retail | 150000 | $28.7B | United Kingdom | VoCoVo | VoCoVo Communications Management | Collaboration | 2021 | n/a | In 2021 ASDA implemented VoCoVo Communications Management, deploying a store-level voice and headset solution under the Collaboration category. The project combined a staged proof of concept and a national rollout to change how in-store teams communicate during customer service and checkout operations. The initial proof of concept ran in three UK stores, expanded to a 20 store pilot, and was subsequently rolled out to all 375 UK stores, covering checkout staff, service hosts, store managers and frontline floor teams. VoCoVo installed colleague headsets and checkout keypads to enable two way communications between checkout colleagues and service hosts, aiming to reduce missed calls and speed assistance for price checks and manager escalation. Architecturally the implementation placed a VoCoVo system controller in each store, integrated with ASDA’s current telephone provider to provide headset based on-the-go call answering and transferring. The solution created separate audio channels to segregate workflows, it linked VoCoVo keypads at tills to colleague headsets, and it supported both internal and external call handling through headset devices using telephone integration. Governance followed a phased rollout approach from proof of concept to pilot to full deployment, with store operations and central retail operations coordinating device installation and user adoption. Reported outcomes in the rollout notes include time savings for colleagues, redistribution of effort toward customer service, reduced missed telephone calls at the front end, and removal of the need for separate handheld phones carried by service hosts, supporting ASDA’s in-store customer centric operating practices. | |
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Wickes | Retail | 8000 | $1.6B | United Kingdom | VoCoVo | VoCoVo Communications Management | Collaboration | 2020 | n/a | In 2020, Wickes implemented VoCoVo Communications Management to standardize in-store voice and headset communications across its retail footprint. VoCoVo Communications Management, categorized as Collaboration, was deployed across 230 stores, the head office, and distribution centres to centralize handset provisioning and operational voice workflows. The implementation included hands-on configuration of VoCoVo handsets and headset upgrades, and operational use of the Vocovo portal to monitor device status and manage user endpoints. Functional capabilities implemented focused on device provisioning, call routing administration, and onsite technical support processes, with IT teams assisting stores to resolve Vocovo hardware and firmware issues. The rollout was integrated with wider network workstreams, using Meraki portal and Velocloud Orchestrator to monitor and validate network performance, and coordinating the installation of FTTC, FTTP and Ethernet circuits with suppliers and internet providers. RingCentral numbers were supported in parallel, with the RingCentral portal used to configure IVR menus and call diverts, and network providers engaged to sequence circuit cutovers alongside handset activations. Governance and rollout management emphasized centralized scheduling and tracking, with an installation spreadsheet maintained to monitor progress for each store, distribution centre and the head office. Project controls included coordination with landlords and the legal team for network agreements, scheduling revisits by the Wickes Installation team, notifying stores of network cut-off dates in collaboration with the Ops Manager, and regular status updates to the project manager and Network Separation Project team. |
Buyer Intent: Companies Evaluating VoCoVo Communications Management
- The Brydon Group, a United States based Professional Services organization with 20 Employees
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