List of Voiceform CX Customers
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Since 2010, our global team of researchers has been studying Voiceform CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Voiceform CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Voiceform CX for Customer Experience include: JLL (Jones Lang LaSalle), a United States based Construction and Real Estate organisation with 106100 employees and revenues of $20.76 billion, RingCentral, a United States based Professional Services organisation with 4260 employees and revenues of $2.40 billion, Baremetrics, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Voiceform CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Voiceform CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Baremetrics | Professional Services | 10 | $1M | United States | Voiceform | Voiceform CX | Customer Experience | 2023 | n/a | In 2023, Baremetrics adopted Voiceform CX to capture customer and internal feedback and to improve product and marketing insights. The Voiceform CX deployment was a US-focused, cloud-hosted SaaS implementation integrated into customer-facing and internal feedback workflows across product and marketing functions, implemented as a Customer Experience solution that prioritized voice and conversational feedback collection in addition to text surveys. Functional capabilities implemented included voice-first feedback capture, conversational survey flows, and structured response collection for product feedback and marketing research, with outputs routed into Baremetrics product review and marketing analysis processes. Governance centered on operationalizing voice responses into existing feedback triage and product planning workflows, targeting both customer-facing feedback loops and internal user research. Voiceform reported in its case study up to 10x better feedback quality and 8x more quality insight versus text-only surveys, outcomes referenced by Baremetrics after the Voiceform CX deployment. | |
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JLL (Jones Lang LaSalle) | Construction and Real Estate | 106100 | $20.8B | United States | Voiceform | Voiceform CX | Customer Experience | 2023 | n/a | In 2023, JLL implemented Voiceform CX to collect asynchronous voice feedback from global leadership and internal stakeholders. Voiceform CX is a Customer Experience application deployed to address an internal communications and HR research need and to accelerate decision-making for sales enablement and Work Dynamics projects. The deployment leveraged Voiceform CX to capture qualitative stakeholder input through asynchronous audio submissions and structured voice surveys, centralizing responses for project teams. Functional emphasis was on voice-based feedback capture, stakeholder prompting, and consolidated response review workflows to support research-driven decision cycles. Operational scope was global, engaging global leadership and internal stakeholders and supporting sales enablement and Work Dynamics program teams across the organization. Governance evolved to standardize voice data collection and consolidated review processes, enabling project-level research use cases to move from input collection to decision inputs more rapidly. Outcomes reported in the vendor case study included an increase in survey acceptance rates to about 70 percent and time savings of roughly 30 to 50 hours per project, as reported by the vendor. | |
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RingCentral | Professional Services | 4260 | $2.4B | United States | Voiceform | Voiceform CX | Customer Experience | 2024 | n/a | In 2024, RingCentral implemented Voiceform CX inside its interactive voice response IVR to capture post-call customer feedback as part of its Voice of the Customer program within its Customer Experience efforts. The deployment positioned Voiceform CX as an in-channel survey layer to improve immediate feedback capture tied to contact center interactions. Voiceform CX was configured to deliver standardized post-call surveys directly within the IVR, enabling consistent in-channel feedback capture and structured export of responses for downstream use. Functional capabilities implemented included in-channel survey delivery and centralized response collection mapped to CX and CRM workflows. The implementation covered US and global contact center operations, integrating Voiceform CX with RingCentral’s CX and CRM processes so VoC data could be associated with call records and agent workflows. Operational scope focused on embedding survey steps into existing call flows and ensuring survey routing consistency across queues. According to Voiceform’s case study, the deployment delivered a 60% increase in survey engagement and a 40% increase in survey responses, improving RingCentral’s in-channel feedback capture for CX and CRM. Rollout and governance centered on operationalizing post-call survey capture within contact center routing and reporting processes. |
Buyer Intent: Companies Evaluating Voiceform CX
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