List of Vonage Rich Communication Services Customers
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Since 2010, our global team of researchers has been studying Vonage Rich Communication Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vonage Rich Communication Services for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vonage Rich Communication Services for Collaboration include: Freenow Germany, a Germany based Transportation organisation with 475 employees and revenues of $63.0 million, mydealz, a Germany based Retail organisation with 20 employees and revenues of $2.0 million, Guest Connect Austria, a Austria based Communications organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Vonage Rich Communication Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vonage Rich Communication Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Freenow Germany | Transportation | 475 | $63M | Germany | Vonage | Vonage Rich Communication Services | Collaboration | 2025 | n/a |
In 2025, FREENOW Germany implemented Vonage Rich Communication Services, deploying the solution within the Collaboration category to modernize customer-facing messaging across its European operations. The deployment used Vonage Rich Communication Services via the Vonage Messages API to deliver branded, secure customer communications for CRM notifications and one-time passcodes, aligning messaging with mobile RCS capabilities and richer media formats.
The implementation included Vonage Messages API as the core messaging engine, combined with Vonage Fraud Defender Advanced and Vonage Number Verification to harden authentication workflows and transaction security. Functional capabilities configured during rollout included OTP provisioning and verification flows, branded rich message templates for marketing and transactional notifications, and fraud detection rules for number validation and risk scoring.
Operational coverage targeted FREENOW’s Europe-wide customer communications stack, enabling multi-channel delivery across RCS, WhatsApp, and SMS for both transactional and promotional use cases. The deployment impacted customer experience, fraud prevention, and authentication workflows within CRM and notifications functions, with the Vonage Messages API orchestrating channel selection and message rendering.
Governance focused on secure delivery and verification processes, embedding Vonage Number Verification into OTP issuance and integrating Fraud Defender Advanced into operational fraud-monitoring workflows. Outcomes reported include improved click-through rates and higher OTP conversion, along with reduced fraud risk and more reliable multi-channel delivery driven by Vonage Rich Communication Services.
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Guest Connect Austria | Communications | 10 | $1M | Austria | Vonage | Vonage Rich Communication Services | Collaboration | 2025 | n/a |
In 2025, Guest Connect Austria implemented Vonage Rich Communication Services as a Collaboration solution to provide a white label messaging platform for its hospitality and retail customers across multiple European markets. The deployment anchored Guest Connect Austria’s product offering on RCS capabilities to support campaign-driven customer engagement for business clients.
The Vonage Rich Communication Services implementation integrated via the Vonage Messages API to expose campaign orchestration, rich media messaging, delivery analytics, and operator account verification functionality to Guest Connect’s platform. Configuration emphasized analytics and tracking, enabling business clients to launch and monitor campaigns without heavy technical resources, and aligning message provisioning with RCS messaging workflows.
Operational coverage focused on multi market hospitality and retail customers in Europe, with Vonage streamlining operator account verification and providing analytics and tracking to Guest Connect. Outcomes reported include campaign click rates of approximately 47 percent and improved delivery analytics, which supported client self service campaign launches and clearer campaign performance visibility.
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mydealz | Retail | 20 | $2M | Germany | Vonage | Vonage Rich Communication Services | Collaboration | 2025 | n/a |
In 2025, mydealz implemented Vonage Rich Communication Services, classified under Collaboration, to deliver visually rich, time-sensitive deal alerts and interactive shopping messages as part of its marketing and CRM strategy in Germany. Vonage handled integration and verified sender onboarding so messages can be personalized at scale via the Messages API, with SMS fallback to preserve deliverability.
The implementation emphasized RCS capabilities for rich media content, interactive buttons, card-style carousels, templated message personalization, and orchestration through the Messages API to enable fallback logic and programmatic message delivery. These functional modules were configured to support automated, time-windowed deal alerts and interactive shopping flows that integrate with marketing-triggered campaigns.
Operational coverage centered on marketing and CRM teams in Germany, using the Messages API to connect audience segments and personalized content delivery into existing marketing automation and CRM workflows. Vonage completed verified sender onboarding and template approval processes, establishing sender identity and consent controls required for RCS messaging during rollout.
mydealz positioned Vonage Rich Communication Services as a regional RCS pioneer, and the initiative boosted user engagement by shifting deal sharing to visually rich, interactive message formats.
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Buyer Intent: Companies Evaluating Vonage Rich Communication Services
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
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