List of Webropol Case Management Customers
Rugby, CV21 1TQ,
United Kingdom
Since 2010, our global team of researchers has been studying Webropol Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Webropol Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Webropol Case Management for Case Management include: NHS Scotland, a United Kingdom based Government organisation with 140000 employees and revenues of $21.64 billion, VR Group, a Finland based Transportation organisation with 7765 employees and revenues of $1.11 billion, Valokuitunen Finland, a Finland based Communications organisation with 121 employees and revenues of $27.0 million and many others.
Contact us if you need a completed and verified list of companies using Webropol Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Webropol Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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NHS Scotland | Government | 140000 | $21.6B | United Kingdom | Webropol | Webropol Case Management | Case Management | 2015 | n/a | In 2015, NHS Scotland began a partnership with Webropol that included deployment of Webropol Case Management. The deployment supported large-scale staff engagement surveys across 22 health boards and was used to capture employee experience and HR feedback across Scotland. Webropol Case Management was configured to handle survey intake and anonymized case handling, providing automated reporting pipelines and role based access for HR and employee experience teams. The implementation applied case routing, status tracking and templated report generation to convert survey responses into structured records and action items. Operational coverage focused on HR and employee experience functions across the 22 regional health boards, centralizing collection and preserving respondent anonymity for sensitive feedback. Workflows were organized to support recurring survey campaigns and to feed structured outputs into local and national reporting cycles. Reporting from Webropol Case Management produced anonymous, automated reports that underpinned local action plans and contributed to the annual Health & Social Care Staff Experience report. Governance emphasis was placed on standardized intake workflows and reporting cadence to ensure consistent evidence for HR decision making across health boards. | |
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Valokuitunen Finland | Communications | 121 | $27M | Finland | Webropol | Webropol Case Management | Case Management | 2020 | n/a | In 2020, Valokuitunen Finland adopted Webropol Case Management to automate customer experience surveys and manage continuous feedback workflows, using the application within a Case Management context. The deployment centralized survey orchestration and response collection, enabling the company to capture over 10,000 responses annually to inform NPS and CSAT improvement efforts in Finland. The implementation leverages Webropol survey automation and AI text analysis capabilities alongside inferred case intake and workflow routing functionality provided by Webropol Case Management. Configuration emphasis was placed on structured survey templates, automated response tagging, and text analytics to surface themes from open feedback while feeding structured outputs into reporting modules. Feedback data is integrated with Valokuitunens customer information and internal reporting systems, creating a loop between customer service touchpoints and analytics teams. Operational coverage focused on customer service and reporting functions within Finland, enabling case creation from survey responses and automated routing to the appropriate operational teams. Published materials about the project emphasize survey, reporting and AI text analysis capabilities rather than explicitly naming the Case Management module, however the continuous feedback processes and system-to-system integrations indicate use of case management workflows. Governance centered on ongoing survey cadence, centralized reporting ownership and operational handoff procedures to support NPS and CSAT monitoring. | |
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VR Group | Transportation | 7765 | $1.1B | Finland | Webropol | Webropol Case Management | Case Management | 2018 | n/a | In 2018, VR Group implemented Webropol Case Management to centralize capture of customer and staff feedback across Finland. The deployment used Webropol Case Management in the Case Management category to route survey responses into structured case records and to support both continuous and ad-hoc feedback processes that feed enterprise decisioning. Implementation emphasized survey intake mapped to case creation workflows, translating responses into ticket records and operational tasks. VR Group configured routing rules, prioritization logic, automated case status transitions, and reporting dashboards to manage the feedback lifecycle and enable operational follow up. The Webropol Case Management instance was integrated with marketing and reporting systems to enable downstream analytics and campaign level follow up, supporting Customer Experience teams and internal staff feedback programs. Operational coverage was Finland centric, instrumenting customer touchpoints and internal channels to ensure feedback reached the appropriate business functions. Governance centered on centralized case handling with defined escalation paths and role based ownership, aligning survey-driven cases with existing CX workflows and reporting cadences. The configuration and process changes were intended to improve Customer Experience and institutionalize continuous and ad-hoc feedback loops while preserving structured reporting and auditability. |
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