List of WNS EXPIRIUS CX Solution Suite EX Customers
Wns
No. 143, Campus 1A, 1st Floor, RMZ Millenia Business Park, North Veeranam Road, Kandanchavadi, Perungudi,
Chennai, 600096,
India
Chennai, 600096,
India
91 44 6122 8000
Professional Services
64505
$1.3B
Since 2010, our global team of researchers has been studying WNS EXPIRIUS CX Solution Suite EX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WNS EXPIRIUS CX Solution Suite EX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WNS EXPIRIUS CX Solution Suite EX for Customer Experience include: Kiwi.com, a Czech Republic based Professional Services organisation with 1500 employees and revenues of $1.43 billion, Department for Business, Energy & Industrial Strategy, a United Kingdom based Government organisation with 4000 employees and revenues of $739.0 million, British Gas, part of Centrica, a United Kingdom based Utilities organisation with 2500 employees and revenues of $465.0 million, Oxford Nanopore Technologies, a United Kingdom based Life Sciences organisation with 1315 employees and revenues of $233.0 million and many others.
Contact us if you need a completed and verified list of companies using WNS EXPIRIUS CX Solution Suite EX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Gas, part of Centrica | Utilities | 2500 | $465M | United Kingdom | WNS | WNS EXPIRIUS CX Solution Suite EX | Customer Experience | 2022 | n/a |
In 2022 British Gas, part of Centrica, engaged WNS to strengthen customer support and digital self-service using WNS EXPIRIUS CX Solution Suite EX as the CX framework for the United Kingdom. The engagement concentrated on CRM and contact centre transformation, and the work was documented in WNS case materials reported in 2023. This implementation targeted the Customer Experience function across British Gas contact centres and customer support teams in the UK.
The deployment centered on contact centre capability enhancements and CRM configuration, with emphasis on digital self-service channels and knowledge management to support agent-assisted and self-serve workflows. WNS EXPIRIUS CX Solution Suite EX was used to standardize customer journey orchestration, configure agent desktop workflows, and extend digital channel handling consistent with Customer Experience category capabilities. Implementation included automation of routine case routing and configuration of CRM records to support end-to-end customer interactions.
Operationally the program unified contact centre routing with CRM-driven customer context and digital channel interactions, enabling consistent handling of calls, chats, and online self-service sessions across British Gas support sites in the United Kingdom. Integrations focused on synchronizing interaction data between the contact centre environment and CRM to improve case continuity and accelerate complaint resolution. The scope remained within the customer support and contact centre operations rather than enterprise-wide systems.
Governance changes emphasized centralized oversight of customer handling processes, revised escalation and complaint workflows, and frontline agent enablement through updated procedures and knowledge resources. According to WNS case materials the initiative improved Net Promoter Score and reduced customer complaints, outcomes reported as part of the Centrica engagement narrative.
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Department for Business, Energy & Industrial Strategy | Government | 4000 | $739M | United Kingdom | WNS | WNS EXPIRIUS CX Solution Suite EX | Customer Experience | 2018 | n/a |
In 2018, the Department for Business, Energy & Industrial Strategy implemented WNS EXPIRIUS CX Solution Suite EX as a Customer Experience platform supporting service management and citizen-facing workflows during the BREXIT Transformation Project. Scrum Master leadership ran from November 2017 to December 2019 to coordinate Agile delivery across product, development, and service operations.
WNS EXPIRIUS CX Solution Suite EX was configured to deliver core Customer Experience capabilities such as case management, customer engagement workflows, and orchestration of service requests, aligned with standard Customer Experience functional workflows. The program established continuous integration and continuous deployment pipelines and adopted Azure DevOps along with Git and GitHub for code versioning to automate build and release activities.
Integrations and operational connections included a delivered Dynamics 365 project and operational coordination with Service Managers and Service Owners to maintain production stability and manage incidents. Agile practices were embedded through Product Owner led backlog refinement, iteration and release planning, daily stand-ups, reviews, retrospectives and demos to drive release cadence and defect resolution.
Governance emphasized Agile maturity assessment, tracked productivity and efficiency metrics, and published status reports and charts to business stakeholders, while the Scrum Master removed impediments and allocated team resources to meet committed objectives. Documented milestones include successful delivery of the Dynamics 365 project, implementation of CI/CD pipelines, and established use of Azure DevOps and Git and GitHub for version control.
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Kiwi.com | Professional Services | 1500 | $1.4B | Czech Republic | WNS | WNS EXPIRIUS CX Solution Suite EX | Customer Experience | 2020 | n/a |
In 2020, Kiwi.com implemented WNS EXPIRIUS CX Solution Suite EX within its contact centre and customer engagement operations. The initiative targeted Customer Experience across support and sales business functions, with WNS delivering travel-domain CX and contact-centre services to address operational efficiency, agent productivity and sales conversion across European and global channels.
The WNS EXPIRIUS CX Solution Suite EX deployment encompassed typical Customer Experience components such as contact centre routing and queuing, omnichannel engagement, an integrated agent desktop and knowledge management capabilities, configured for travel workflows including booking inquiries and disruption handling. WNS applied travel-industry configuration patterns consistent with EXPIRIUS and Travogue CX component sets to align agent scripting and case handling with Kiwi.com business rules.
Operational coverage was centered on Kiwi.com contact centre operations supported by WNS across European and global channels, impacting customer support, revenue conversion through sales-assisted channels and operations teams responsible for incident and disruption management. The implementation was delivered as a managed service model, with WNS operating contact-centre services and embedding the EXPIRIUS CX tooling into day to day agent workflows.
Governance and rollout included service delivery oversight by WNS, agent onboarding and process standardization to enforce consistent handling of travel cases, and ongoing tuning of contact-centre configurations. The engagement was described as improving operational efficiency, enhancing agent productivity and supporting higher sales conversion, reflecting outcomes reported in WNS travel CX case materials.
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Life Sciences | 1315 | $233M | United Kingdom | WNS | WNS EXPIRIUS CX Solution Suite EX | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating WNS EXPIRIUS CX Solution Suite EX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating WNS EXPIRIUS CX Solution Suite EX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating WNS EXPIRIUS CX Solution Suite EX for Customer Experience include:
- Transform Solutions, a India based Professional Services organization with 152 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD WNS EXPIRIUS CX Solution Suite EX Coverage
WNS EXPIRIUS CX Solution Suite EX is a Customer Experience solution from WNS.
Companies worldwide use WNS EXPIRIUS CX Solution Suite EX, from small firms to large enterprises across 21+ industries.
Organizations such as Kiwi.com, Department for Business, Energy & Industrial Strategy, British Gas, part of Centrica and Oxford Nanopore Technologies are recorded users of
WNS EXPIRIUS CX Solution Suite EX for Customer Experience.
Companies using WNS EXPIRIUS CX Solution Suite EX are most concentrated in Professional Services, Government and Utilities, with adoption spanning over 21 industries.
Companies using WNS EXPIRIUS CX Solution Suite EX are most concentrated in Czech Republic and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of WNS EXPIRIUS CX Solution Suite EX across Americas, EMEA, and APAC.
Companies using WNS EXPIRIUS CX Solution Suite EX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.
Customers of WNS EXPIRIUS CX Solution Suite EX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified WNS EXPIRIUS CX Solution Suite EX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.