List of Wolken IT Service Management Customers
Bengaluru, 560004,
India
Since 2010, our global team of researchers has been studying Wolken IT Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Wolken IT Service Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Wolken IT Service Management for IT Service Management include: Eastspring Investments, a Singapore based Banking and Financial Services organisation with 400 employees and revenues of $350.0 million, OnMobile, a India based Communications organisation with 582 employees and revenues of $64.0 million, Robust Designs, a India based Professional Services organisation with 30 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Wolken IT Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Wolken IT Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Eastspring Investments | Banking and Financial Services | 400 | $350M | Singapore | Wolken Software | Wolken IT Service Management | IT Service Management | 2019 | n/a | In 2019, Eastspring Investments deployed Wolken IT Service Management to consolidate internal IT support processes. The Wolken IT Service Management implementation targeted IT Service Management workflows for incidents, service requests, change requests and related ticketing across the firm's internal IT support team. The deployment centered on standardizing incident management, service request fulfillment, and change request workflows, with configuration of role based approval routes, SLA tracking, and a centralized service catalog and knowledge base to support request resolution. Configuration work focused on ticket lifecycle orchestration, assignment group queues, automated notifications, and audit ready change records to enforce governance and traceability. Eastspring Investments uses Wolken IT Service Management for IT Service Management to support internal IT operations, service desk functions, and IT change control within the organization. | |
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OnMobile | Communications | 582 | $64M | India | Wolken Software | Wolken IT Service Management | IT Service Management | 2020 | n/a | In 2020, OnMobile implemented Wolken IT Service Management to deploy a web based service desk aimed at increasing responsiveness to incidents and customers while shifting operational teams toward core, value added work. The Wolken IT Service Management implementation established a centralized ticketing intake and incident management platform, providing a single web portal for IT and customer support requests. As an IT Service Management solution, the system provided standard ticket lifecycles, SLA tracking, knowledge management and a self service portal to channel requests and surface known fixes. Configuration and automation focused on incident lifecycle orchestration, automated routing and workflow driven escalation to enforce SLAs and reduce manual triage. Governance changes included defined escalation matrices, role based access controls for technicians and service managers, and standardized request handling processes for OnMobile's IT and customer service functions. The deployment positioned OnMobile to operate Wolken IT Service Management across its IT operations and customer support teams consistent with the stated goal of increasing responsiveness to incidents and customers. | |
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Robust Designs | Professional Services | 30 | $4M | India | Wolken Software | Wolken IT Service Management | IT Service Management | 2020 | n/a | In 2020, Robust Designs implemented Wolken IT Service Management. The deployment was executed at the 30 person professional services firm in India and is described as an IT Service Management implementation focused on project delivery and client collaboration workflows. The Wolken IT Service Management deployment consolidated service requests and project artifacts into a single collaborative platform. Functional capabilities implemented include service request and incident style ticketing for project issues, embedded screenshot attachments with requests, centralized project plans and project documents, threaded commenting for progress and resolution tracking, and shared visibility for project managers, business analysts and developers. Configuration emphasized document capture and collaborative status updates rather than narrow bug tracking. Governance and operational coverage centered on cross‑team engagement across client and delivery teams, with adoption driven by project delivery and client facing processes. Yadu Balehosur, CEO Robust Designs, Singapore reported that the platform brought project managers, business analysts and developers on both sides onto the same page and gave customers a stronger sense of control over their projects, reflecting a shift toward consolidated project and service delivery workflows. |
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