List of WorkWave Service Customers
Holmdel, 7733, NJ,
United States
Since 2010, our global team of researchers has been studying WorkWave Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WorkWave Service for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WorkWave Service for Field Service Management include: Legal Shred, a United States based Professional Services organisation with 15 employees and revenues of $2.0 million, Milo, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using WorkWave Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The WorkWave Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Legal Shred | Professional Services | 15 | $2M | United States | WorkWave | WorkWave Service | Field Service Management | 2018 | n/a | In 2018, Legal Shred deployed WorkWave Service, implementing a Field Service Management application to improve field-service scheduling, route optimization and the mobile technician experience. The deployment focused on operationalizing dispatch and route planning to support daily residential and commercial shredding runs across its service footprint. WorkWave Service was configured using the WorkWave Service mobile app, routing and Online Reviews modules, each used to support technician workflows and customer engagement. The mobile app provided in-field job management and proof of service, routing enabled optimized multi-stop schedules, and Online Reviews was used to capture post-service customer feedback and amplify online reputation. Operational coverage extended across New York, New Jersey, Connecticut and Massachusetts, aligning dispatch and operations with territory-based schedules and route optimization. The implementation supported dispatch and operations teams and framed customer experience improvements through structured review capture in the U.S. Northeast. Governance centered on standardizing scheduling and dispatch workflows, instituting route-based operational routines, and integrating review capture into post-service processes to drive customer experience changes. The vendor case study documents a 30.8% year-over-year revenue increase and a sharp rise in Google reviews following the WorkWave Service deployment, outcomes attributed to improved scheduling, routing and technician mobile workflows. | |
 |
Milo | Healthcare | 10 | $1M | United States | WorkWave | WorkWave Service | Field Service Management | 2016 | n/a | In 2016, Milo implemented WorkWave Service. WorkWave Service was provisioned as the primary Field Service Management application to support companion care routing, schedule maintenance, and dispatch for Milo’s prepared meals and companionship services. The deployment was operationally centered in Winter Park, Florida and supported market operations across Florida, North Carolina, and Oregon. WorkWave Service was configured for routing and schedule management, stop-level appointment adjustments, and service order tracking, enabling Member Services to add or remove stops and change route dates. The application was used alongside Order Hive for order records and Zuora for recurring billing and subscription lifecycle tasks, while Milo Hub and a master Google document were maintained for procedural, menu, and calendar updates. Operational activities executed through these systems included maintaining companion routes, distributing Kitchen Reports to each Milo market, and manually updating member meal orders and subscription details as requested by companions. Operational governance routed Member Services Representatives to the VP of Dining, and daily workflows included call handling, investigation and resolution of member inquiries, and reporting system issues to system operators. WorkWave Service supported the operational linkage between scheduling workflows and member account configuration, for example ensuring members were set up for recurring billing at service start and handling membership cancellations. Configuration and procedural change control were enforced through manual updates in Milo Hub and the master documentation maintained by Member Services. |
Buyer Intent: Companies Evaluating WorkWave Service
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||