List of xMatters Platform Customers
xMatters, Inc.
12647 Alcosta Boulevard Suite 425,
San Ramon, 94583, CA,
United States
San Ramon, 94583, CA,
United States
1 925-302-6976
Professional Services
130
$40M
Since 2010, our global team of researchers has been studying xMatters Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased xMatters Platform for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using xMatters Platform for Incident Management include: Toronto-Dominion Bank, a Canada based Banking and Financial Services organisation with 103000 employees and revenues of $44.80 billion, PepsiCo Mexico, a Mexico based Consumer Packaged Goods organisation with 10200 employees and revenues of $7.01 billion, TD Securities, a Canada based Banking and Financial Services organisation with 6500 employees and revenues of $2.00 billion and many others.
Contact us if you need a completed and verified list of companies using xMatters Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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PepsiCo Mexico | Consumer Packaged Goods | 10200 | $7.0B | Mexico | xMatters | xMatters Platform | Incident Management | 2019 | n/a |
In 2019, PepsiCo Mexico deployed the xMatters Platform for Incident Management to support its PepsiCo 4.0 SAP S/4 HANA deployment coordination and ongoing Order to Cash operations. The implementation was scoped to the Order to Cash value stream, covering Transportation and Logistics, Direct Store Delivery GTM models, Pricing and Rebates, and Accounts Receivable processes that were central to the S/4 HANA rollout and related RICEF deliveries.
The xMatters Platform was configured to provide centralized incident notification, automated escalation and on call scheduling, and incident lifecycle orchestration aligned with deployment sprint cadence. Configuration emphasized event enrichment and routing rules to ensure alerts surfaced to the appropriate OTC process owners and cross functional scrum members, and standard incident workflows were mapped to sprint planning and sprint retrospectives used by the teams.
xMatters was introduced into the existing deployment toolchain alongside SAP Solution Manager, Azure DevOps, Quality Center, ServiceNow and MS Project, enabling notification and coordination across onshore and offshore scrum teams and linking incident events to SAP S/4 HANA deployment artifacts and OTC RICEF items. Integrations were oriented around alerting and ticket creation, escalation paths to business process owners in Pricing, A/R and DSD, and cross system visibility for transport, delivery and settlement issues.
Governance of the xMatters Platform followed PepsiCo Agile Methodology PAM, with usage embedded in sprint ceremonies, prioritized product backlogs and continuous improvement activities. The operating model emphasized role based notifications to Order to Cash Global Process Owners and Solution Design Leads, and established incident response responsibilities and communication patterns to support the end to end SAP S/4 HANA deployment and ongoing OTC operations.
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TD Securities | Banking and Financial Services | 6500 | $2.0B | Canada | xMatters | xMatters Platform | Incident Management | 2016 | n/a |
In 2016, TD Securities implemented the xMatters Platform to strengthen its Incident Management tooling across its IT Operations estate. The deployment was framed to support 24 7 service availability for mainframe, distributed, network and AS 400 environments and to handle an operational load that included monitoring approximately 5,100 Windows servers, 13,300 Unix AIX servers and more than 3,000 JVM instances with over 3,000 alerts per month.
The xMatters Platform was configured to provide automated paging and escalation workflows, on call routing and alert enrichment consistent with Incident Management practices. xMatters was used as the primary paging mechanism to route time sensitive alerts to relevant on call staff, and workflows were designed to escalate through defined problem task owners and Level 3 support until closure.
Integrations were implemented with the organizations existing tooling as part of the operational runbook, including routing Tivoli Omnibus alerts into the xMatters notification flows, linking incidents to ServiceNow for ticket logging and lifecycle tracking, and using Splunk as the primary source for incident context and change validation. Collaboration paths routed critical incidents into Microsoft Teams for synchronous response, and incident statistics were prepared and presented to management using Tableau.
Governance and process changes accompanied the rollout, aligning xMatters notification and escalation policies with TD Banks enterprise technology delivery standards and incident management procedures. Operational responsibilities included coordinating root cause analysis with Problem Task Owners, ensuring implementation of permanent fixes, training new joiners on on call and paging procedures, and embedding xMatters into the existing incident response governance model.
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Toronto-Dominion Bank | Banking and Financial Services | 103000 | $44.8B | Canada | xMatters | xMatters Platform | Incident Management | 2020 | n/a |
In 2020 The Toronto-Dominion Bank implemented the xMatters Platform for Incident Management to support 24/7 security operations and infrastructure alerting at its Scarborough SOC. The xMatters Platform was used as a core incident notification and orchestration layer tied to bank SOC processes, enabling automated paging and multi-channel alert delivery alongside email communications.
Implementation scope covered enterprise environment surveillance for Infrastructure, Distributed systems, Network, PMG, SWIFT and Mainframe applications, with front-line responsibilities routed through the SOC2 Scarborough site. The xMatters Platform supported incident and alert management workflows used by CSIRT and IT Operations Analyst teams to respond to SIEM events and intrusions, and to coordinate server reboots and escalation actions.
Operational integrations were explicit and central to the deployment, the xMatters Platform was used in conjunction with IBM Tivoli Netcool Omnibus and Network Manager IP Edition Web GUI 8.1.0 event viewer for alert ingestion, Microsoft SCOM for health and performance checks, and ServiceNow to create delegate tickets routed to OCG. Teams created IA and xMatters notifications as part of standard comms, with paging and follow up emails included in the escalation chain.
Governance and process changes included use of a severity impact assessment model to classify incident impact and urgency, formalized escalation procedures for high impact issues, and 24/7 oncall paging responsibilities for infrastructure support groups. The narrative centers on the xMatters Platform as the incident notification and orchestration component within The Toronto-Dominion Bank Incident Management environment, directly supporting IT Operations and CSIRT workflows.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD xMatters Platform Coverage
xMatters Platform is a Incident Management solution from xMatters.
Companies worldwide use xMatters Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Toronto-Dominion Bank, PepsiCo Mexico and TD Securities are recorded users of
xMatters Platform for Incident Management.
Companies using xMatters Platform are most concentrated in Banking and Financial Services and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using xMatters Platform are most concentrated in Canada and Mexico, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of xMatters Platform across Americas, EMEA, and APAC.
Companies using xMatters Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of xMatters Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified xMatters Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.