List of YMMA Platform Customers
Ribeirao Preto, 14026-210, SP,
Brazil
Since 2010, our global team of researchers has been studying YMMA Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased YMMA Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using YMMA Platform for Customer Support include: Glossier, Inc., a United States based Retail organisation with 200 employees and revenues of $150.0 million, Petlibro, a United States based Retail organisation with 380 employees and revenues of $118.0 million, omnie, a United States based Professional Services organisation with 110 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using YMMA Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The YMMA Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Glossier, Inc. | Retail | 200 | $150M | United States | YMMA | YMMA Platform | Customer Support | 2024 | n/a |
In 2024, Glossier, Inc. deployed the YMMA Platform in the Customer Support category to automate e commerce customer support operations across the United States. The deployment leveraged Yuma AI's Support AI capabilities to accelerate resolution workflows and to specifically address shipping related WISMO tickets.
Implementation concentrated on Support AI functional modules including automated ticket triage, intent classification, natural language response drafting, and prioritized routing within CRM driven support workflows. The YMMA Platform was configured to ingest inbound customer inquiries, surface contextual ticket metadata for agents, and generate prescriptive response drafts for agent validation on complex cases.
Operational coverage focused on Glossier's customer support and e commerce service functions in the United States, with outputs from the Support AI integrated into existing CRM and customer support channels to preserve agent handoff and escalation paths. Governance emphasized phased validation and agent review loops to confirm model accuracy on shipping related tickets before expanding automated response authority.
Reported outcomes from the deployment include an approximately 87% reduction in overall response time and approximately 91% accuracy on complex shipping WISMO tickets, indicating the YMMA Platform materially altered ticket handling and workload distribution within Glossier's customer support organization.
|
|
|
omnie | Professional Services | 110 | $21M | United States | YMMA | YMMA Platform | Customer Support | 2023 | n/a |
In 2023, Omnie partnered with YMMA to embed the YMMA Platform into its Customer Support operations for ecommerce clients across North America. The engagement was structured as a reseller BPO deployment that embedded YMMA's Support AI into Omnie's service offerings, targeting CRM and customer support channels across the merchant portfolio.
The YMMA Platform implementation emphasized Support AI capabilities including automated ticket triage, intent classification, templated response generation, and escalation routing to live agents. Configuration work included merchant specific tuning of automation thresholds and alignment with client knowledge bases, and integration work connected the platform to client CRM systems and messaging channels to support omnichannel inquiry handling.
Governance centered on Omnie managed configuration, monitoring, and iterative tuning to accommodate merchant requirements and service level expectations. The deployment delivered approximately 50% automation for top merchants and lowered average first response time from about 7 hours to about 1 hour, demonstrating the YMMA Platform applied within Customer Support to scale BPO delivered ecommerce customer service across North America.
|
|
|
Petlibro | Retail | 380 | $118M | United States | YMMA | YMMA Platform | Customer Support | 2024 | n/a |
In February 2024, Petlibro implemented the YMMA Platform from Yuma AI to automate e-commerce customer support workflows. The deployment focused on Customer Support operations across North America, aligning with CRM-driven ticket handling and automated resolution for online orders.
The implementation centered on Support AI capabilities within the YMMA Platform, automating product troubleshooting, subscription management, and WISMO flows. Configuration combined conversational triage, machine learning driven resolution paths, and end to end case orchestration to reduce manual routing and handoffs.
Operational coverage tied the YMMA Platform into subscription lifecycle and order tracking workflows to power automated status updates and where is my order inquiries. Governance updated support workflows and established escalation gates and monitoring dashboards to manage the new automated flows. Outcomes reported include achieving approximately 79% full automation and cutting full resolution time by about 30 percent for the automated use cases.
|
Buyer Intent: Companies Evaluating YMMA Platform
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||