List of Zara (Zurich Automated Response Agent) Customers
London, E15 2GW,
United Kingdom
Since 2010, our global team of researchers has been studying Zara (Zurich Automated Response Agent) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zara (Zurich Automated Response Agent) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zara (Zurich Automated Response Agent) for Chatbots and Conversational AI include: Zurich Insurance Group UK, a United Kingdom based Insurance organisation with 4500 employees and revenues of $326.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Zurich Insurance Group UK | Insurance | 4500 | $326M | United Kingdom | Spixii | Zara (Zurich Automated Response Agent) | Chatbots and Conversational AI | 2018 | n/a | In 2018, Zurich Insurance Group UK deployed Spixii's Zara, the Zurich Automated Response Agent, under the Chatbots and Conversational AI category to handle first notification of non emergency Home and Motor claims. The program launched as a six week pilot during February and March 2018 to provide 24/7 FNOL support across the United Kingdom. Zara, the Zurich Automated Response Agent, was configured to deliver automated FNOL intake and conversational triage, using structured information capture and workflow initiation typical of Chatbots and Conversational AI implementations. Configuration emphasized rapid customer interaction and data capture to populate claims records and accelerate handoff to claims adjudicators in Home and Motor lines. Operational scope covered claims operations for Home and Motor in the United Kingdom, with the chatbot operating continuously to increase out of hours claim capture and shift initial contact away from staffed channels. During the pilot Zara managed around 35 percent of incoming claim requests, demonstrating the conversational intake layer handling a material portion of FNOL volume. Pilot governance followed a time boxed six week rollout in February to March 2018 with monitoring of throughput and customer feedback metrics. Outcomes reported from the pilot included reducing claim processing time from a 24 hour target to about three working hours, driving significant out of hours claim capture, and generating strong customer feedback with high TNPS and NPS scores. |
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