List of Zego Utility Customers
San Diego, 92121, CA,
United States
Since 2010, our global team of researchers has been studying Zego Utility customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zego Utility for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zego Utility for Utilities Customer Care and Billing include: KeyCity Capital, a United States based Banking and Financial Services organisation with 30 employees and revenues of $5.0 million, American Realty Investors, a United States based Construction and Real Estate organisation with 27 employees and revenues of $4.0 million, Willmax Capital, a United States based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Zego Utility, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zego Utility customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American Realty Investors | Construction and Real Estate | 27 | $4M | United States | Zego | Zego Utility | Utilities Customer Care and Billing | 2017 | n/a |
In 2017, American Realty Investors implemented Zego Pay and Zego Utility in the Utilities Customer Care and Billing category across its approximately 4,000-unit Texas portfolio. The deployment centralized resident billing and utility expense management for ARI's multifamily assets, establishing Zego Utility as the primary system for billing orchestration and utility charge allocation.
The implementation emphasized revenue protection features and resident-facing payment workflows, with Zego Pay deployed alongside Zego Utility to manage payments and returned item handling. Functional capabilities configured included resident billing, utility expense allocation and reconciliation, revenue protection orchestration, and reporting, each aligned to support property management and finance processes.
Within a year ARI reported a 98% decrease in NSFs after activating Zego's revenue protection features, and ARI used Zego Utility to improve collections and reporting across its Texas portfolio. The rollout standardized billing governance and collection workflows across property operations and finance, consolidating utility customer care and billing processes under a single application.
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KeyCity Capital | Banking and Financial Services | 30 | $5M | United States | Zego | Zego Utility | Utilities Customer Care and Billing | 2024 | n/a |
In 2024, KeyCity Capital implemented Zego Utility within its management arm Paramount Property Services, deploying a Utilities Customer Care and Billing solution to automate resident billing and centralize utility invoicing visibility. The deployment integrated Zego Utility with AppFolio, aligning tenant billing records and property management workflows across the operator’s portfolio.
Zego Utility was configured to automate resident billing cycles, ingest and validate utility invoices, and drive automated pre-bill and move-out calculations for finance teams. The implementation emphasized invoice visibility and billing accuracy workflows, enabling systematic expense allocation and structured expense recovery processes.
Integration with AppFolio provided a direct linkage between tenant accounts and utility invoice data, supporting end-to-end billing orchestration across properties in Texas, Tennessee, and Alabama. Operational coverage focused on property-level billing and centralized finance and operations functions within Paramount Property Services, with Zego Utility acting as the system of record for utility chargeback and reconciliation.
Onboarding Zego Utility prompted process changes that centralized invoice review and standardized pre-bill approval flows, streamlining move-out calculations for finance and operations staff. The operator uncovered billing errors and leaks, and the deployment improved billing accuracy and expense recovery, while consolidating utility billing governance under the Zego Utility operational model.
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Willmax Capital | Construction and Real Estate | 10 | $1M | United States | Zego | Zego Utility | Utilities Customer Care and Billing | 2012 | n/a |
In 2012, Willmax Capital expanded an existing Zego Pay relationship to adopt Zego Utility for resident billing, convergent billing, and submetered billing across its approximately 3,000-unit portfolio in the United States. Zego Utility was deployed as the primary platform in the Utilities Customer Care and Billing category to centralize resident-facing invoicing and utility recovery workflows. The implementation configured core functional capabilities inside Zego Utility to support resident billing orchestration, convergent billing that consolidates utility and ancillary charges, and submetered billing tied to unit-level consumption. Configuration work focused on billing cycle automation, standardized invoice templates, allocation rules for submetered consumption, and recoupment reporting to improve portfolio-level visibility into recoverable charges. The deployment integrated Zego Utility with Rent Manager to flow tenant data, lease information, and posted charges between property management ledgers and the utility billing engine, enabling automated bill posting and reconciliation between systems. Operational coverage included property management, accounting, and onsite operations across Willmax Capital sites in the United States, with Zego Utility processing meter data, generating tenant invoices, and providing recovery analytics for centralized billing teams. Governance centered on standardizing billing processes and centralizing utility recoupment workflows under Zego Utility, with rollout results showing reclaimed operational capacity and improved recovery. The implementation reclaimed roughly a week of staff time per billing cycle and materially increased utility recoupment from about 75% to approximately 80 to 85% across the portfolio, with flagship sites reporting near full recovery.
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