List of Zendesk HR Help Desk Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk HR Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk HR Help Desk for Employee Self Service, HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk HR Help Desk for Employee Self Service, HR Service Delivery include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, Align Technology, a United States based Manufacturing organisation with 22680 employees and revenues of $3.73 billion, Follett Higher Education, a United States based Professional Services organisation with 12000 employees and revenues of $3.50 billion, Oregon State University, a United States based Education organisation with 4700 employees and revenues of $1.84 billion, Ascendion, a United States based Professional Services organisation with 6000 employees and revenues of $800.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk HR Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aesop | Retail | 2037 | $365M | Australia | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2020 | n/a |
In 2020, Aesop implemented Zendesk HR Help Desk to centralize employee inquiries, logged case activity, and support HR service delivery. The deployment is aligned with the Employee Self Service,HR Service Delivery category and positions Zendesk HR Help Desk as the primary front door for People Services and HR inquiries across Global Head Office and ANZ Retail.
Zendesk HR Help Desk was configured with core case management and ticketing workflows, a searchable knowledge base, and service level agreement tracking to ensure queries are routed and resolved within agreed SLAs. Functional capabilities implemented include first line HR advice intake, lifecycle event case types for starters, leavers, employee changes and leave of absence, HRIS support workflows, and coordination points for learning and development administration.
The implementation interfaces operationally with Workday as Aesop's HRIS, enabling Zendesk to capture inquiry context and escalate cases to HRBPs and Centres of Expertise for resolution. Operational coverage includes the Regional People Services team, Global Head Office in Melbourne, and ANZ Retail, with Zendesk serving as the case management layer while Workday remains the employee record source.
Governance centered on documenting People Services processes, maintaining the knowledge base, and establishing case management technology standards and service level agreements to standardize response handling. The rollout supported day to day HR coordination and the employee life cycle, ensuring queries are recorded for reporting purposes and routed to the appropriate HR stakeholders in line with documented PS processes.
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Align Technology | Manufacturing | 22680 | $3.7B | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
In 2018, Align Technology implemented Zendesk HR Help Desk. The Zendesk HR Help Desk deployment is surfaced on the company help center at https://aligntech.zendesk.com/hc/en-us and functions as a web-hosted employee portal.
Configuration centers on knowledge management, case intake, and ticket-based HR service delivery, consistent with Employee Self Service,HR Service Delivery functionality. The implementation includes structured request forms, knowledge articles, and workflow rules to triage and route HR inquiries to designated HR agents. The platform is configured to capture case metadata and maintain a searchable knowledge base for policy and benefits information.
Operationally the Zendesk HR Help Desk supports Align Technology’s HR service function and is positioned to serve the company employee population of 22,680 through self-service and agent-managed channels. Governance is centered on centralized HR service management, role-based agent permissions, and documented request handling workflows to standardize case handling and knowledge lifecycle. The help center URL acts as the primary intake channel for HR requests and information access.
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Ascendion | Professional Services | 6000 | $800M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2022 | n/a |
In 2022, Ascendion implemented Zendesk HR Help Desk. The deployment was targeted at Employee Self Service,HR Service Delivery to centralize HR and payroll case intake for Ascendion's US workforce of approximately 6,000 employees. The project positioned Zendesk HR Help Desk as the primary channel for employee inquiries directed to HR and payroll functions.
Configuration emphasized cloud ticketing and self service capabilities native to Zendesk HR Help Desk, including a public self service portal and knowledge base, structured case types for payroll inquiries, and automated routing logic to direct tickets to payroll and HR specialists. The system was used by payroll associates to receive and respond to payroll related questions and to log tasks related to processing payroll, terminations, gross pay audits, and tax account management as part of operational casework. Standard SLA tracking and role based access controls were applied to segregate HR, payroll, and accounting responsibilities within the application.
Operational coverage focused on HR Service Delivery workflows and payroll case management, with Zendesk HR Help Desk supporting day to day inquiry handling and case escalation between HR and payroll teams. Governance emphasized ticket lifecycle controls, knowledge article ownership, and defined handoff points to preserve auditability of payroll related actions. Ascendion Zendesk HR Help Desk therefore serves as the centralized employee case management layer linking Employee Self Service,HR Service Delivery to core HR and payroll business functions.
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CC Industries | Banking And Financial Services | 250 | $100M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2019 | n/a |
In 2019 CC Industries implemented Zendesk HR Help Desk to provide Employee Self Service,HR Service Delivery for HR customer support across its corporate office and wholly owned operating units. The Zendesk HR Help Desk was provisioned by the internal HRIS team to centralize case intake, ticketing and self-service workflows for employees and managers, aligning with the companys shared service model for HR applications.
The implementation emphasized functional capabilities typical of HR Service Delivery, including case management, a knowledge base, a service catalog for common HR requests, automated routing and basic SLA orchestration. The HRIS team configured workflow automations and service workflows to reflect revised goals, performance and compensation processes that the team had previously standardized across corporate staff.
Integration work was coordinated with the wider HRIS environment that included Oracle HCM Cloud, the introduction of an enterprise SFTP architecture, and an integration cloud solution to support nearly 60 weekly file exchanges that the HRIS team managed. Zendesk HR Help Desk therefore operated as the HR customer support front end while file-based exchanges and integration middleware connected back to core HR systems for record updates and data exchange.
Governance and operational ownership remained with the HRIS team, which led vendor evaluation, selection and the rollout, and then retained ongoing support and process automation responsibilities. The deployment was positioned to centralize HR support across sites and to automate data exchange processes through the new SFTP and integration cloud architecture.
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Department for Education | Education | 7298 | $92M | United Kingdom | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
In 2018, the Department for Education implemented Zendesk HR Help Desk as an Employee Self Service,HR Service Delivery platform. The deployment was operated by a small HR systems team and delivered an evolving HR technology platform used by over 8000 DfE managers and staff across offices in Darlington DL1 5QE, Manchester M1 2WD and Sheffield S1 2FJ.
Configuration emphasized core HR service delivery capabilities typical of the category, including ticketing and case management, configurable workflows and automation, a knowledge base for staff self service, bespoke data analysis and reporting tools, and role based access controls to meet statutory security requirements. Administrators were responsible for maintaining and updating workflows, implementing changes through formal change management processes, and troubleshooting Zendesk issues.
Operational coverage centered on HR stakeholders and line managers, with the HR Zendesk Product Owner and systems team running stakeholder workshops and requirements elicitation to translate HR needs into system configuration. The HR Zendesk Systems Administrator role included sustaining information management capabilities, producing custom reports, and balancing planned development with reactive support to assure system accuracy and service continuity.
Governance practices documented change control, role based administration, and prioritization processes, while maintaining statutory and legal security obligations for the platform. Communication and simplification of system complexities for different audiences formed part of the operational workflow, supporting adoption across HR and managerial functions.
The HR Zendesk system was scheduled to undergo extensive upgrades to incorporate newer technology and is described as aiming to be the very best solution offered within the Civil Service. Department for Education Zendesk HR Help Desk Employee Self Service,HR Service Delivery supports core HR operations and continues to be developed by the HR systems team to extend administration and self service capabilities.
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Professional Services | 12000 | $3.5B | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
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Banking and Financial Services | 2500 | $410M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
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Consumer Packaged Goods | 200 | $37M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2016 | n/a |
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Professional Services | 1920 | $250M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2018 | n/a |
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Transportation | 540 | $100M | United States | Zendesk | Zendesk HR Help Desk | Employee Self Service,HR Service Delivery | 2020 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Zendesk HR Help Desk Coverage
Zendesk HR Help Desk is a Employee Self Service, HR Service Delivery solution from Zendesk.
Companies worldwide use Zendesk HR Help Desk, from small firms to large enterprises across 21+ industries.
Organizations such as NHS Greater Glasgow and Clyde United Kingdom, Align Technology, Follett Higher Education, Oregon State University and Ascendion are recorded users of
Zendesk HR Help Desk for Employee Self Service, HR Service Delivery.
Companies using Zendesk HR Help Desk are most concentrated in Healthcare, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using Zendesk HR Help Desk are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk HR Help Desk across Americas, EMEA, and APAC.
Companies using Zendesk HR Help Desk range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 35.71%, large organizations with 1,001-10,000 employees - 42.86%, and global enterprises with 10,000+ employees - 21.43%.
Customers of Zendesk HR Help Desk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk HR Help Desk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Employee Self Service, HR Service Delivery.