List of ZigChat Customers
Jaipur, 302017,
India
Since 2010, our global team of researchers has been studying ZigChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ZigChat for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ZigChat for Customer Engagement, Customer Experience include: C P Goenka International School, a India based Education organisation with 1800 employees and revenues of $36.0 million, Garve Skoda, a India based Automotive organisation with 40 employees and revenues of $25.0 million, KUN United Hyundai India, a India based Automotive organisation with 500 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using ZigChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ZigChat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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C P Goenka International School | Education | 1800 | $36M | India | ZigChat | ZigChat | Customer Engagement,Customer Experience | 2023 | n/a |
In 2023, C P Goenka International School in Mumbai deployed ZigChat to automate admissions and parent and student enquiries. ZigChat is a Customer Engagement,Customer Experience application used to centralize CRM style customer engagement for the school admissions and front office functions.
The implementation focused on chat automation and FAQ orchestration, with ZigChat configured to handle inbound queries from the school website and social channels, inferred from the vendor's module examples to include an Instagram and website chatbot for admissions workflows and routine FAQs. Functional capabilities implemented included conversational routing, standardized response templates, lead capture for admissions enquiries, and automated FAQ resolution, aligning with standard Customer Engagement,Customer Experience workflows.
Operational scope covered the admissions office and parent communications teams at the Mumbai campus, embedding ZigChat into enquiry intake and enrollment processing. Governance was organized around admissions process owners who controlled message templates and escalation rules, while front office staff were enabled to manage conversational content and daily handling rules.
Reported outcomes included increased responsiveness and streamlined handling of routine information requests from parents and students, improving enquiry throughput and consistency. No quantitative cost or performance figures were provided.
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Garve Skoda | Automotive | 40 | $25M | India | ZigChat | ZigChat | Customer Engagement,Customer Experience | 2023 | n/a |
In 2023, Garve Skoda implemented ZigChat for Customer Engagement,Customer Experience to centralize customer-facing CRM interactions at its Pune, India showroom. The ZigChat implementation focused on customer engagement use cases including test-drive bookings, service appointment scheduling and quick product Q&A, with the stated objective of improving booking throughput and response times. The deployment emphasized conversational automation and booking orchestration to capture lead data and standardize appointment workflows for showroom staff.
ZigChat was configured to operate across messaging and web channels, with WhatsApp and website and Instagram chatbot workflows inferred from the vendor listing as primary touchpoints, and the solution orchestrating bot routing and human handover for complex queries. Operational coverage centered on Sales and Service functions at the Pune site, implementing CRM-oriented capabilities such as appointment scheduling, lead capture and FAQ automation. Governance included standardized workflow templates and agent escalation paths to align showroom response processes during rollout.
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KUN United Hyundai India | Automotive | 500 | $21M | India | ZigChat | ZigChat | Customer Engagement,Customer Experience | 2023 | n/a |
In 2023, KUN United Hyundai India deployed ZigChat to automate customer engagement and lead capture for its Hyderabad operations. The ZigChat implementation was positioned to handle social channel messaging as part of a Customer Engagement,Customer Experience initiative, centralizing inbound inquiries from social platforms and routing leads into dealership workflows. The deployment targeted sales, marketing, and customer service functions to streamline initial qualification and handoff, using a cloud-hosted conversational layer to ensure continuous availability. Architecture emphasized chatbot-driven conversational handling that interfaces with messaging channels to capture contact information and basic lead attributes.
Functional modules implemented included an Instagram chatbot and WhatsApp automation to handle common queries, capture lead details, and escalate qualified prospects to human agents. Operational coverage focused on 24/7 handling of inquiries and improving response times, with ZigChat automating repetitive touchpoints and enabling immediate engagement across social channels. Governance and process changes concentrated on workflow rules for automated qualification, escalation criteria for handoff to sales staff, and channel-by-channel activation during rollout to limit disruption. The implementation narrative centers on embedding ZigChat into customer engagement and lead capture workflows at the Hyderabad dealership level.
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Buyer Intent: Companies Evaluating ZigChat
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