List of ZipChat AI Customers
ZipChat
407 E Ayre St #1207,
Wilmington, 19804, DE,
United States
Wilmington, 19804, DE,
United States
n/a
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying ZipChat AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ZipChat AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ZipChat AI for Chatbots and Conversational AI include: Matraci.bg, a Bulgaria based Retail organisation with 380 employees and revenues of $118.0 million, Sunpan, a Canada based Manufacturing organisation with 120 employees and revenues of $25.0 million, Melvin & Hamilton France, a France based Retail organisation with 15 employees and revenues of $10.0 million, Tiger Tool, a Canada based Retail organisation with 50 employees and revenues of $6.0 million, ZipChat, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ZipChat AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ZipChat AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Feedaty | Professional Services | 15 | $1M | Italy | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Feedaty deployed ZipChat AI on its website, adopting ZipChat AI as a Chatbots and Conversational AI solution for real-time customer engagement. The implementation is delivered as an embedded web chat widget and cloud hosted conversational service, configured to manage intent recognition, FAQ automation, conversational routing to human agents, and knowledge base mapping, with session logging and analytics instrumentation consistent with Chatbots and Conversational AI platforms.
Operational ownership for the ZipChat AI deployment is concentrated in Feedaty's customer support and product teams, reflecting the companys 15 person structure and a compact governance model. Governance emphasizes content governance, agent escalation rules, and a scheduled cadence for updating training data, while human fallback and session transfer workflows preserve continuity for complex inquiries, positioning Feedaty ZipChat AI Chatbots and Conversational AI to support customer engagement and post sales support on the corporate website.
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Matraci.bg | Retail | 380 | $118M | Bulgaria | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Matraci.bg implemented ZipChat AI on their website, deploying a Chatbots and Conversational AI solution to handle front‑line web interactions. The deployment targets the retail ecommerce site and is scoped to online customer service and ecommerce business functions.
ZipChat AI was configured as an embedded web chat widget and configured to deliver conversational UI, intent recognition, session context retention, scripted FAQ flows and human handoff for complex inquiries. The implementation included knowledge base construction using site content and product information, and was operated as a cloud hosted SaaS service to maintain continuous availability and centralized model updates.
Operationally the ZipChat AI deployment is integrated into the matraci.bg web layer and customer service workflows, enabling chat initiated on the site to escalate to agent assisted sessions and to capture transcripts for case follow up. The rollout focused on web channel coverage across the public site and alignment with customer service queuing and response processes.
Governance emphasized content ownership and ongoing knowledge base maintenance, with configuration controls for intent sets and escalation rules to route conversations into existing service workflows. Matraci.bg using ZipChat AI in 2024 positions the Chatbots and Conversational AI implementation as the primary conversational interface for online customer engagement on the company website.
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Melvin & Hamilton France | Retail | 15 | $10M | France | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Melvin & Hamilton France deployed ZipChat AI on its customer-facing website. Melvin & Hamilton France uses ZipChat AI, a Chatbots and Conversational AI application, to provide on-site conversational support for shoppers and to surface product information directly on melvin-hamilton.fr.
Deployment is implemented as a lightweight cloud-hosted conversational widget embedded in the storefront via client-side JavaScript, providing a chat user interface, intent classification, and knowledge base retrieval for product queries and common customer questions. The ZipChat AI configuration includes natural language understanding, scripted dialogue flows for retail scenarios, and escalation paths toward human handling when required.
Operational scope concentrates on e-commerce and customer service workflows, with conversational content and response rules managed by the web commerce or marketing team. Governance focuses on content updates, moderation, and configuration changes administered through the ZipChat AI console and published to the site without additional on-premises infrastructure changes.
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Sunpan | Manufacturing | 120 | $25M | Canada | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Sunpan implemented ZipChat AI on its public website, deploying a customer-facing conversational layer using ZipChat AI from the Chatbots and Conversational AI category. The implementation focuses on website engagement, positioning ZipChat AI to handle visitor inquiries and support presales information flows while surfacing site content in conversational form.
Configuration centered on embedding a web chat widget and provisioning a conversational knowledge base built from website content and product pages, with intent classification, session context handling, and templated response workflows. The deployment used standard Chatbots and Conversational AI capabilities, including automated response orchestration and conversational routing logic to escalate complex sessions to human agents when needed.
Operational scope covers website visitor engagement for customer service and presales functions, with content governance processes established to maintain the conversational knowledge base and periodic model tuning to reflect updated site content. ZipChat AI ownership and ongoing tuning responsibilities were aligned with marketing and customer support stakeholders to ensure accuracy of product and policy responses.
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Supreme Water Sales | Retail | 10 | $1M | United States | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Supreme Water Sales deployed ZipChat AI on its website, operating in the Chatbots and Conversational AI category. The deployment uses a cloud hosted, website embedded conversational widget that centralizes customer engagement for product inquiries, order guidance, and basic support across the retailer's public site. ZipChat AI is provisioned as a SaaS application with a web admin console for bot configuration and content management, reflecting a lightweight footprint suited to a 10 person retail operator.
Functionally, the implementation leverages conversational FAQ automation, guided purchase flows and lead capture capabilities common to Chatbots and Conversational AI, with natural language intent routing and knowledge base ingestion to surface product information. Operational ownership and governance are managed internally, with staff responsible for training intents, updating knowledge content and monitoring conversation logs through the ZipChat AI console, enabling ongoing iteration of conversational scripts. The rollout is scoped to the single corporate website, addressing customer facing sales and support workflows without named backend system integrations documented.
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Retail | 50 | $6M | Canada | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2024 | n/a |
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Professional Services | 10 | $1M | United States | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2023 | n/a |
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Buyer Intent: Companies Evaluating ZipChat AI
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ZipChat AI Coverage
ZipChat AI is a Chatbots and Conversational AI solution from ZipChat.
Companies worldwide use ZipChat AI, from small firms to large enterprises across 21+ industries.
Organizations such as Matraci.bg, Sunpan, Melvin & Hamilton France, Tiger Tool and ZipChat are recorded users of
ZipChat AI for Chatbots and Conversational AI.
Companies using ZipChat AI are most concentrated in Retail, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using ZipChat AI are most concentrated in Bulgaria, Canada and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ZipChat AI across Americas, EMEA, and APAC.
Companies using ZipChat AI range from small businesses with 0-100 employees - 71.43%, to mid-sized firms with 101-1,000 employees - 28.57%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of ZipChat AI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ZipChat AI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.