List of ZipChat AI Customers
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Since 2010, our global team of researchers has been studying ZipChat AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ZipChat AI for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ZipChat AI for Chatbots and Conversational AI include: Sunpan, a Canada based Manufacturing organisation with 120 employees and revenues of $25.0 million, Melvin & Hamilton France, a France based Retail organisation with 15 employees and revenues of $10.0 million, Tiger Tool, a Canada based Retail organisation with 50 employees and revenues of $6.0 million, ZipChat, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Supreme Water Sales, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ZipChat AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ZipChat AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Feedaty | Professional Services | 15 | $1M | Italy | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2025 | n/a | In 2025, Feedaty deployed ZipChat AI on its website, adopting ZipChat AI as a Chatbots and Conversational AI solution for real-time customer engagement. The implementation is delivered as an embedded web chat widget and cloud hosted conversational service, configured to manage intent recognition, FAQ automation, conversational routing to human agents, and knowledge base mapping, with session logging and analytics instrumentation consistent with Chatbots and Conversational AI platforms. Operational ownership for the ZipChat AI deployment is concentrated in Feedaty's customer support and product teams, reflecting the companys 15 person structure and a compact governance model. Governance emphasizes content governance, agent escalation rules, and a scheduled cadence for updating training data, while human fallback and session transfer workflows preserve continuity for complex inquiries, positioning Feedaty ZipChat AI Chatbots and Conversational AI to support customer engagement and post sales support on the corporate website. | |
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Melvin & Hamilton France | Retail | 15 | $10M | France | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2024 | n/a | In 2024, Melvin & Hamilton France deployed ZipChat AI on its customer-facing website. Melvin & Hamilton France uses ZipChat AI, a Chatbots and Conversational AI application, to provide on-site conversational support for shoppers and to surface product information directly on melvin-hamilton.fr. Deployment is implemented as a lightweight cloud-hosted conversational widget embedded in the storefront via client-side JavaScript, providing a chat user interface, intent classification, and knowledge base retrieval for product queries and common customer questions. The ZipChat AI configuration includes natural language understanding, scripted dialogue flows for retail scenarios, and escalation paths toward human handling when required. Operational scope concentrates on e-commerce and customer service workflows, with conversational content and response rules managed by the web commerce or marketing team. Governance focuses on content updates, moderation, and configuration changes administered through the ZipChat AI console and published to the site without additional on-premises infrastructure changes. | |
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Sunpan | Manufacturing | 120 | $25M | Canada | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2024 | n/a | In 2024, Sunpan implemented ZipChat AI on its public website, deploying a customer-facing conversational layer using ZipChat AI from the Chatbots and Conversational AI category. The implementation focuses on website engagement, positioning ZipChat AI to handle visitor inquiries and support presales information flows while surfacing site content in conversational form. Configuration centered on embedding a web chat widget and provisioning a conversational knowledge base built from website content and product pages, with intent classification, session context handling, and templated response workflows. The deployment used standard Chatbots and Conversational AI capabilities, including automated response orchestration and conversational routing logic to escalate complex sessions to human agents when needed. Operational scope covers website visitor engagement for customer service and presales functions, with content governance processes established to maintain the conversational knowledge base and periodic model tuning to reflect updated site content. ZipChat AI ownership and ongoing tuning responsibilities were aligned with marketing and customer support stakeholders to ensure accuracy of product and policy responses. | |
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Retail | 10 | $1M | United States | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2025 | n/a |
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Retail | 50 | $6M | Canada | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2024 | n/a |
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Professional Services | 10 | $1M | United States | ZipChat | ZipChat AI | Chatbots and Conversational AI | 2023 | n/a |
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Buyer Intent: Companies Evaluating ZipChat AI
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