List of Zoho Bug Tracker Customers
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Since 2010, our global team of researchers has been studying Zoho Bug Tracker customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoho Bug Tracker for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoho Bug Tracker for IT Service Management include: Snap, a United States based Media organisation with 5367 employees and revenues of $4.60 billion, Ipsos, a France based Professional Services organisation with 18000 employees and revenues of $2.51 billion, Beyond Vision, a Pakistan based Professional Services organisation with 75 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoho Bug Tracker, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Zoho Bug Tracker customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Beyond Vision | Professional Services | 75 | $6M | Pakistan | Zoho Corp. | Zoho Bug Tracker | IT Service Management | 2015 | n/a |
In 2015, Beyond Vision implemented Zoho Bug Tracker to establish standardized bug tracking and reporting workflows. Zoho Bug Tracker was configured for issue capture, priority triage, status lifecycle tracking, and reporting dashboards aligned with IT Service Management practices. The deployment emphasized centralized issue logging, ticket indexing, and structured metadata such as severity, reproducibility, and module tags to support troubleshooting.
Configuration emphasized role based access and workflow automation, including assignment rules, status transitions, and notification templates to streamline developer and operations handoffs. Reporting features and built in dashboards provided operational visibility into open defects and resolution progress, and standardized ticket fields enabled consistent escalation and SLA orientation within the IT Service Management framework.
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Ipsos | Professional Services | 18000 | $2.5B | France | Zoho Corp. | Zoho Bug Tracker | IT Service Management | 2016 | n/a |
In 2016, Ipsos implemented Zoho Bug Tracker as a defect management tool. Zoho Bug Tracker was positioned inside Ipsos IT Service Management to centralize issue reporting for IT, product, and quality assurance teams.
Configuration focused on issue capture, custom fields, status workflows, priority and severity classification, assignment queues, and notification rules to support structured defect triage and resolution tracking. The deployment leveraged Zoho Bug Tracker modules for issue lifecycle management, reporting, and role based access controls to separate reporter, developer, and QA responsibilities.
Operationally, Zoho Bug Tracker was used alongside Trello, with teams maintaining defects in Zoho Bug Tracker while coordinating task level activities on Trello boards. Governance established formal triage sessions, routing policies, and change control workflows so Zoho Bug Tracker served as the authoritative issue record. This implementation places Zoho Bug Tracker within Ipsos IT Service Management for end to end defect reporting and tracking across IT and product functions.
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Snap | Media | 5367 | $4.6B | United States | Zoho Corp. | Zoho Bug Tracker | IT Service Management | 2017 | n/a |
In 2017, Snap implemented Zoho Bug Tracker to support IT Service Management for product development and quality engineering workflows. Zoho Bug Tracker was adopted to create and manage user stories, test cases, and defects, establishing a single application-level repository for development artifacts and issue tracking.
The deployment emphasized issue tracking, test case management, and defect lifecycle orchestration, with configuration of modules for story creation, test case suites, defect reporting, and severity-based workflows. Operational ownership was placed with product engineering and QA teams, standardizing handoff and traceability from story to test case to defect within Zoho Bug Tracker and embedding ticket-based governance into release and verification processes.
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