List of Zucchetti PAT InfiniteCRM Customers
Lodi, 26900,
Italy
Since 2010, our global team of researchers has been studying Zucchetti PAT InfiniteCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zucchetti PAT InfiniteCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zucchetti PAT InfiniteCRM for CRM include: Coin Spa, a Italy based Retail organisation with 1500 employees and revenues of $200.0 million, Dimo Spa, a Italy based Retail organisation with 500 employees and revenues of $100.0 million, Ferplast, a Italy based Consumer Packaged Goods organisation with 600 employees and revenues of $52.0 million and many others.
Contact us if you need a completed and verified list of companies using Zucchetti PAT InfiniteCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Coin Spa | Retail | 1500 | $200M | Italy | Zucchetti | Zucchetti PAT InfiniteCRM | CRM | 2016 | n/a | In 2016, Coin Spa implemented Zucchetti PAT InfiniteCRM to centralize retail customer relationship management and customer engagement across the Coin Group in Italy. Zucchetti PAT InfiniteCRM functions as Coin Spa’s core CRM platform, consolidating customer profiles and providing the operational backbone for customer-facing engagement under the CRM category. The implementation scope, as described in the vendor case listing, covered customer data consolidation, segmentation and campaign management, with inferred use of marketing automation and ticketing for retail CRM workflows. Configuration emphasis was placed on unified customer profiles, campaign orchestration and case tracking to support coordinated in-store and direct marketing activities. These functional modules within Zucchetti PAT InfiniteCRM align with typical CRM capabilities such as contact and profile management, segmentation engines, campaign execution and service ticketing. Operational coverage extended across the Coin Group in Italy, with retail marketing, customer service and store operations identified as primary business functions using the system. Governance centered on centralized CRM processes and data stewardship to maintain consistent customer records and campaign controls across retail sites. Rollout is described at the group level in the vendor listing, indicating a consolidated retail CRM deployment rather than a single store pilot. | |
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Dimo Spa | Retail | 500 | $100M | Italy | Zucchetti | Zucchetti PAT InfiniteCRM | CRM | 2008 | Maps Group | In 2008 Dimo Spa implemented Zucchetti PAT InfiniteCRM to establish an on-site contact center and multichannel customer service capability in Italy. The deployment was led by Maps Group and targeted customer service and contact center operations for the retailer, aligning the Zucchetti PAT InfiniteCRM implementation with operational ticketing and data warehousing requirements. The Zucchetti PAT InfiniteCRM implementation delivered core CRM functionality including case and ticket management, contact history consolidation, and a foundation for CRM-driven analytics. Configuration work focused on multichannel incident intake and workflow orchestration, improving ticketing processes and enabling data flows into a centralized warehouse to support nascent analytics. Integration scope included a call-center platform provided by Ellysse working alongside Zucchetti PAT InfiniteCRM, with multichannel support for voice, SMS, and email channels. The solution architecture connected contact routing and interaction records into the CRM, enabling unified case handling across voice SMS and email while preserving on-site operations in Italy. Governance and rollout emphasized centralized CRM ownership within customer service, an on-site contact center operating model, and staged enablement of analytics from CRM data. The project resulted in multichannel support voice SMS email and the start of CRM-driven analytics, and it explicitly improved ticketing and data warehousing capabilities as part of the Zucchetti PAT InfiniteCRM deployment. | |
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Ferplast | Consumer Packaged Goods | 600 | $52M | Italy | Zucchetti | Zucchetti PAT InfiniteCRM | CRM | 2014 | n/a | In 2014 Ferplast deployed Zucchetti PAT InfiniteCRM to centralize and coordinate its European sales force. The implementation of Zucchetti PAT InfiniteCRM, a CRM application, concentrated on consolidating customer records across Italy and other EU markets to provide unified account visibility for commercial teams. The deployment emphasized sales force automation and geo localized planning of visits, enabling field agents to schedule and record customer interactions while maintaining a consolidated customer master. Functional capabilities implemented included campaign management, sales monitoring dashboards and cross market reporting, aligned with standard CRM workflow for opportunity and activity tracking. Rollout was phased, with the first phase going live in about three months and targeting commercial teams and field agents across Ferplast’s European operations. Governance focused on standardized visit planning workflows and centralized customer data, which improved sales monitoring, campaign management and cross market reporting for commercial teams. |
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