Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Aon Netherlands | Insurance | 700 | $120M | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a | In 2016 Aon Netherlands implemented Verint Workforce Management as part of a coordinated effort to centralize contact centre staffing, scheduling, and adherence across its EMEA estate. Verint Workforce Management was deployed alongside the Verint i360 v11 suite to provide forecasting, shift bidding, intraday management, and workforce analytics within the Workforce Management category. The deployment encompassed multiple Verint functional modules, including Verint i360 v11, Voice Recording, Screen Recording, Pause and Resume DPA, Quality Management QM, and WFM capabilities. Configuration work focused on contact centre scheduling and adherence workflows, recording retention and retrieval processes, and QA scoring and reporting aligned to contact centre operational practices. Architecturally the implementation was integrated with the Avaya EMEA Core CM6 telephony environment and ancillary voice services such as switchboards and fixed lines, and it supported contact routing and IVR call mapping. The program formed part of a larger VoIP refresh from CM4 to CM6 that spanned 53 locations in 9 countries, addressing 11,000 users on Avaya hardware and 4,000 users on end of life TDM equipment, and required coordination with vendors including Vodafone, BT, Verizon, and Verint. Operational governance included subject matter expertise provision to business leads on new voice projects, review and escalation of regional change requests for potential voice service impacts, and ongoing vendor management. Noted program achievements included participation on the EMEA VoIP refresh team, closure and redistribution of a main UK contact centre into three new sites in two countries, assistance in stand up of the Hemel contact centre for Comic Relief in 2012, and an i360 v11 rollout across 13 locations in two countries with a consistent mix of Voice Recording, Screen Recording, DPA, WFM, and QM at each site. | |
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a.s.r. | Insurance | 4294 | $23.9B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a | In 2016, a.s.r. implemented Verint Workforce Management. Verint Workforce Management is the core Workforce Management application deployed to support a.s.r.'s Customer Contact and Workplace Support team for staffing, shift planning, and scheduling across the insurer's product lines and labels in the Netherlands. The implementation centers on standard Workforce Management capabilities, including demand forecasting, agent scheduling, intraday management and real time adherence, and time and attendance configuration. Configuration focused on multi skill schedules, service level aligned shift templates, and automated schedule publication to contact center agents. Verint Workforce Management was integrated with the contact center technology stack used at a.s.r., explicitly including PureConnect Customer Interaction Center and Broadworks for telephony and ACD event feeds, Tracebuzz for customer interaction context, and the corporate knowledge base for agent guidance. These integrations enable forecast inputs from historical interaction data and adherence signals from live telephony platforms, aligning staffing models with operational telemetry. Operational ownership and governance rest with the Customer Contact and Workplace Support team, where a Business IT Consultant is responsible for requirements definition, application management, user support, and ongoing alignment of contact center processes with the Verint Workforce Management configuration. Rollout and sustainment emphasize process ownership between IT and contact center operations, with the consultant advising on solution options and managing the application estate including Verint WFM, PureConnect, Broadworks, Tracebuzz and the knowledge base. | |
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Government | 30000 | $8.0B | Netherlands | Genesys | Genesys Workforce Management | Workforce Management | 2015 | n/a |
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Government | 30000 | $8.0B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2020 | n/a |
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Banking and Financial Services | 1000 | $250M | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2013 | n/a |
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Government | 1475 | $150M | Netherlands | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2016 | n/a |
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Government | 1475 | $150M | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2016 | n/a |
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Professional Services | 800 | $150M | Netherlands | InVision Group | InVision injixo | Workforce Management | 2011 | n/a |
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Utilities | 3119 | $14.2B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2014 | n/a |
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Utilities | 2800 | $650M | Netherlands | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2009 | n/a |
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