Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Consumer Packaged Goods
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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B&G Foods | Consumer Packaged Goods | 2912 | $2.1B | United States | Huawei Enterprise | Huawei Cloud | Application Hosting and Computing Services | 2000 | n/a | ||
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B&G Foods | Consumer Packaged Goods | 2912 | $2.1B | United States | Astute Solutions | Astute Agent | Customer Engagement | 2016 | n/a | In 2016 B&G Foods implemented Astute Agent as its Case Management CRM to support consumer affairs and contact centre operations for its packaged-food brands in the United States, according to vendor and third-party case listings. Astute Agent was deployed as the primary customer-engagement application for intake and tracking of product inquiries and consumer complaints. The implementation emphasized case management and contact-centre tooling, with configuration of centralized case intake, ticketing, prioritization and automated routing workflows, interaction logging, and response templating aligned to consumer affairs processes. These functional modules of Astute Agent were used to standardize agent handling and to orchestrate multichannel case lifecycles across email and phone touchpoints consistent with Case Management CRM usage. Operational coverage was focused on customer contact centre and consumer affairs teams across the United States, aligning business functions for consumer relations, product quality inquiry handling, and contact-centre agent operations. Integration patterns implied by the deployment aligned Astute Agent with telephony routing and multichannel customer touchpoints to support real-time case assignment and agent desktop workflows. Governance and process work centered on standardized case workflows and routing rules to enforce service levels and improve responsiveness. Vendor materials and case summaries cite improved response times and lower call abandonment as the primary outcomes associated with the Astute Agent deployment. | |
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Consumer Packaged Goods | 2900 | $300M | Egypt | Oracle | Oracle Cloud HCM | Core HR | 2019 | Crystal Consulting Service |
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Consumer Packaged Goods | 2900 | $300M | Egypt | Oracle | Oracle Taleo Cloud Service | Recruiting,Applicant Tracking System | 2019 | n/a |
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Consumer Packaged Goods | 2900 | $300M | Egypt | Scaleway | Scaleway | Application Hosting and Computing Services | 2019 | n/a |
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Consumer Packaged Goods | 2900 | $300M | Egypt | Cloudflare | Cloudflare CDN | Content Delivery Network | 2020 | n/a |
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Consumer Packaged Goods | 2900 | $1.4B | United States | Proofpoint | Proofpoint Email Security and Protection | Secure Email Gateways (SEGs) | 2019 | n/a |
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Consumer Packaged Goods | 2900 | $1.4B | United States | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | 2019 | n/a |
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Consumer Packaged Goods | 2900 | $1.4B | United States | StackPath | StackPath CDN | Content Delivery Network | 2021 | n/a |
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Consumer Packaged Goods | 2900 | $1.4B | United States | TeamViewer | TeamViewer | Remote Monitoring and Management | 2022 | n/a |
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