Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
WM	Professional Services	49500	$19.7B	United States	HRTMS	HRTMS Workforce Management	Workforce Management	2021	n/a
WM	Professional Services	49500	$19.7B	United States	AgnoShin	AgnoShin Enhance Employee	Workforce Management	2023	n/a	In 2023 WM implemented AgnoShin Enhance Employee, Apps Category to support workforce management and contact center optimization across its United States operations. The engagement with AgnoShin was scoped to address workforce scheduling, real time dashboards and analytics for contact center teams, with stated objectives to reduce average handle time and improve agent utilization. The narrative identifies WM as the customer and AgnoShin Enhance Employee as the deployed application, aligned to workforce management priorities for HR and operations functions. The implementation centered on AgnoShin Enhance Employee modules that map to workforce management workflows, including agent scheduling, shift planning, intraday adherence monitoring, and real time operational dashboards. Configuration work is consistent with Enhance product descriptions, focusing on rule driven scheduling, forecasting inputs for contact demand, and analytics instrumentation that surface agent utilization and handling time patterns. AgnoShin Enhance Employee was restated here to clarify the application as the focal product in the deployment. Operational coverage targeted contact center and workforce planning teams within WM in the United States, with functional impact on HR workforce scheduling and contact center operations. The deployment emphasized real time analytics and dashboards to support supervisors and workforce planners, and standard workforce management terminology such as forecasting, intraday management, and adherence monitoring appears in the implementation scope. No specific third party system integrations are documented in the source notes. Governance and process adjustments inferred from the scope included updates to scheduling policies, escalation workflows for intraday exceptions, and new operational reporting cadences to leverage the AgnoShin Enhance Employee dashboards. The stated aims were to reduce average handle time and improve agent utilization, these aims guided configuration and operational reporting priorities but no public case study with explicit deployment dates beyond 2023 was provided in the vendor materials.
	Professional Services	49500	$19.7B	United States	Event Staff App	Event Staff App	Workforce Scheduling	2023	n/a
	Utilities	1000	$120M	United States	WorkForce Software	WorkForce EmpCenter	Workforce Management	2015	n/a
	Manufacturing	4802	$921M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Consumer Packaged Goods	1000	$250M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	n/a
	Leisure and Hospitality	20	$2M	Australia	FoundU	FoundU Rostering	Workforce Scheduling	2024	n/a
	Leisure and Hospitality	20	$2M	Australia	FoundU	FoundU Workforce Management	Workforce Management	2024	n/a
	Oil, Gas and Chemicals	36000	$6.4B	United Kingdom	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2008	n/a
	Leisure and Hospitality	2700	$400M	Canada	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2012	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Professional Services

49500

$19.7B

United States

HRTMS

HRTMS Workforce Management

Workforce Management

2021

n/a

Professional Services

49500

$19.7B

United States

AgnoShin

AgnoShin Enhance Employee

Workforce Management

2023

n/a

In 2023 WM implemented AgnoShin Enhance Employee, Apps Category to support workforce management and contact center optimization across its United States operations. The engagement with AgnoShin was scoped to address workforce scheduling, real time dashboards and analytics for contact center teams, with stated objectives to reduce average handle time and improve agent utilization. The narrative identifies WM as the customer and AgnoShin Enhance Employee as the deployed application, aligned to workforce management priorities for HR and operations functions. The implementation centered on AgnoShin Enhance Employee modules that map to workforce management workflows, including agent scheduling, shift planning, intraday adherence monitoring, and real time operational dashboards. Configuration work is consistent with Enhance product descriptions, focusing on rule driven scheduling, forecasting inputs for contact demand, and analytics instrumentation that surface agent utilization and handling time patterns. AgnoShin Enhance Employee was restated here to clarify the application as the focal product in the deployment. Operational coverage targeted contact center and workforce planning teams within WM in the United States, with functional impact on HR workforce scheduling and contact center operations. The deployment emphasized real time analytics and dashboards to support supervisors and workforce planners, and standard workforce management terminology such as forecasting, intraday management, and adherence monitoring appears in the implementation scope. No specific third party system integrations are documented in the source notes. Governance and process adjustments inferred from the scope included updates to scheduling policies, escalation workflows for intraday exceptions, and new operational reporting cadences to leverage the AgnoShin Enhance Employee dashboards. The stated aims were to reduce average handle time and improve agent utilization, these aims guided configuration and operational reporting priorities but no public case study with explicit deployment dates beyond 2023 was provided in the vendor materials.