800 Capitol Street, Suite 3000,
Houston, 77002, TX,
United States

https://www.wm.com/

1 713-512-6200

Professional Services

WM Technographics

WM Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by WM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 49500 WM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that WM has purchased the following applications: Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2015, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016, AppDynamics APM for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems WM is running and its propensity to invest more and deepen its relationship with Microsoft , Amazon Web Services (AWS) , AppDynamics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing WM revenues, which have grown to $19.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

WM Data, Technology Stack, and Enterprise Applications

Analytics and BI

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Microsoft	Legacy	Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting)	Analytics and BI	Analytics and BI	n/a	2015	2018
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Data Warehouse	Analytics and BI	Subscribe	2017	2017

IaaS

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Microsoft	Legacy	Microsoft Azure Cloud Services	Application Hosting and Computing Services	IaaS	n/a	2016	2016
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Cloud Storage	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Data Warehouse Appliance	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Database Management	IaaS	Subscribe	2020	2020

ITSM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
AppDynamics	Legacy	AppDynamics APM	Application Performance Management	ITSM	n/a	2020	2020
Subscribe	Subscribe	Subscribe	Application Performance Management	ITSM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	IT Service Management	ITSM	Subscribe	2017	2017

Collaboration

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Collaboration	Collaboration	Subscribe	2018	2018

HCM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Benefits Administration	HCM	Subscribe	2010	2010
Subscribe	Subscribe	Subscribe	Candidate Relationship Management	HCM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Contingent Labor Management	HCM	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Core HR	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Core HR	HCM	Subscribe	2010	2010
Subscribe	Subscribe	Subscribe	Learning and Development	HCM	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Onboarding	HCM	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Payroll	HCM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Payroll	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Payroll	HCM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Performance and Goal Management	HCM	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Recruiting, Applicant Tracking System	HCM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Time and Attendance	HCM	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Workforce Management	HCM	Subscribe	2012	2012

CRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Call Tracking and Recording	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Call Tracking and Recording	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Customer Analytics	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Customer Support	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Customer Support	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Data Management Platform	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Listing Management	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Sales Automation, CRM, Sales Engagement	CRM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Tag Management	CRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Tag Management	CRM	Subscribe	2020	2020

SPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Configure Price Quote (CPQ)	SPM	Subscribe	2020	2020

Content Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Digital Asset Management	Content Management	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Digital Signing	Content Management	Subscribe	2021	2021

eCommerce

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	eCommerce	eCommerce	Subscribe	2016	2016

EPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	EPM	EPM	Subscribe	2013	2013

ERP Financial Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2021	2023
Subscribe	Subscribe	Subscribe	Expense Management	ERP Financial Management	Subscribe	2014	2014

CyberSecurity

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Identity and Access Management (IAM)	CyberSecurity	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Identity and Access Management (IAM)	CyberSecurity	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Secure Email Gateways (SEGs)	CyberSecurity	Subscribe	2018	2018

ERP Services and Operations

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Mailing System	ERP Services and Operations	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Travel Management	ERP Services and Operations	Subscribe	2014	2014

Procurement

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Procure to Pay	Procurement	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Procurement	Procurement	Subscribe	2011	2011
Subscribe	Subscribe	Subscribe	Procurement	Procurement	Subscribe	2011	2011
Subscribe	Subscribe	Subscribe	Supplier Relationship Management	Procurement	Subscribe	2011	2011
Subscribe	Subscribe	Subscribe	Supplier Relationship Management	Procurement	Subscribe	2011	2011

PPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Project Portfolio Management	PPM	Subscribe	2019	2019

TRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Treasury Management	TRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Treasury Management	TRM	Subscribe	2021	2021

IT Decision Makers and Key Stakeholders at WM

First Name	Last Name	Title	Function	Department	Email	Phone
Subscribe	Subscribe	Chief Analytics Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Sr Manager, Sales Reporting & Analytics	Manager	Sales	Subscribe	Subscribe
Subscribe	Subscribe	Senior Director Of Information Technology	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Area Sales Director	Director	Sales	Subscribe	Subscribe
Subscribe	Subscribe	VP of Business Development	VP	Sales	Subscribe	Subscribe
Subscribe	Subscribe	VP Sales and Marketing	VP	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Executive Vice President and Chief Operating Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Director of Operations	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	President and Chief Executive Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	EVP & Chief Operating Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Senior Vice President Corporate Affairs and Chief People Officer	CXO	HR	Subscribe	Subscribe
Subscribe	Subscribe	Director of Human Resources	Director	HR	Subscribe	Subscribe
Subscribe	Subscribe	VP, Compensation and Benefits	VP	HR	Subscribe	Subscribe
Subscribe	Subscribe	SVP, Chief Financial Officer	CXO	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Vice President, Human Resources North America Operations	VP	HR	Subscribe	Subscribe
Subscribe	Subscribe	Director of Information Technology	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Vice President HR Field Operations / Training & Development	VP	Operations	Subscribe	Subscribe
Subscribe	Subscribe	CHRO	CXO	HR	Subscribe	Subscribe
Subscribe	Subscribe	Financial Controller	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Senior Director Financial Planning Analysis	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Director IT	Director	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Manager Procurement, Supply Chain Operations	Manager	Procurement	Subscribe	Subscribe
Subscribe	Subscribe	Vice President Finance	VP	Finance	Subscribe	Subscribe
Subscribe	Subscribe	Vice President Customer Experience	VP	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Sr Director Customer Experience	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	VP Customer Digital Experience	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	Senior Director, Customer Experience	Director	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Senior Vice President and Chief Customer Officer	CXO	Customer Service	Subscribe	Subscribe
Subscribe	Subscribe	Vice President - Enterprise Analytics and Data Management	VP	IT	Subscribe	Subscribe
Subscribe	Subscribe	Senior Manager of Digital Strategy, Data & Analytics	Manager	IT	Subscribe	Subscribe
Subscribe	Subscribe	Senior Director, Strategy & Portfolio Mgmt for Enterprise Analytics & Data Management	Director	IT	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Administrator/ CRM Manager	Manager	Marketing	Subscribe	Subscribe
Subscribe	Subscribe	Salesforce Architect / Salesforce Administrator/ DevOps Lead	Manager	Marketing	Subscribe	Subscribe

Show All Contacts

Apps Being Evaluated by WM Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

WM Technographics

Analytics and BI

Vendor

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New Product

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VAR/SI

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IaaS

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Old Product

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Category

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VAR/SI

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ITSM

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Old Product

New Product

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VAR/SI

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Live

Collaboration

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Old Product

New Product

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VAR/SI

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HCM

Vendor

Old Product

New Product

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VAR/SI

When

Live

CRM

Vendor

Old Product

New Product

Category

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VAR/SI

When

Live

SPM

Vendor

Old Product

New Product

Category

Market

VAR/SI

When

Live

Content Management

Vendor

Old Product

New Product

Category

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VAR/SI

When

Live

eCommerce

Vendor

Old Product

New Product

Category

Market

VAR/SI