WM
800 Capitol Street, Suite 3000,
Houston, 77002, TX,
United States
Houston, 77002, TX,
United States
1 713-512-6200
Professional Services
WM Technographics
WM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 49500 WM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WM has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, AgnoShin Enhance Leave for Absence and Leave Management in 2023, Quadient Neopost IS-6000 for Mailing System in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WM is running and its propensity to invest more and deepen its relationship with Oracle , SAP , AgnoShin or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WM revenues, which have grown to $19.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WM Tech Stack and Enterprise Applications
WM ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | SAP ERP ECC 6.0 | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2021 | 2023 |
In 2021, WM implemented Oracle Cloud ERP in the ERP Financial category. The deployment migrated core finance workloads from SAP ERP ECC 6.0 to Oracle Cloud ERP, targeting enterprise finance functions including general ledger, accounts payable, accounts receivable and fixed assets. The implementation used Oracle Cloud ERP to centralize financial transaction processing and accounting controls across WM's finance organization.
Implementation activity included focused integration development and data migration, with an Oracle ERP Cloud Integration Developer contracted from Feb 2021 to Aug 2021 to design and build integration interfaces, data mappings and transformation logic for cutover. Integrations moved transactional and master data from SAP ERP ECC 6.0 into Oracle Cloud ERP, while configuration work concentrated on core financial modules, accounting rules, reconciliation workflows and period close orchestration. Governance emphasized staged cutover testing, data validation and alignment of finance process workflows to Oracle Cloud ERP operational models.
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Expense Management | ERP |
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2014 | 2014 |
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WM HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AgnoShin | Legacy | AgnoShin Enhance Leave | Absence and Leave Management | HCM | n/a | 2023 | 2023 |
In 2023, WM appears in AgnoShin client references and is inferred to have engaged AgnoShin Enhance Leave for absence and leave management, Apps Category . AgnoShin lists cloud, CX and automation services among its offerings, which frames the inferred deployment context for AgnoShin Enhance Leave in that same cloud-centric service model.
The implementation narrative suggests a focus on standard absence management capabilities, including employee self-service leave requests, absence tracking, approval workflow automation and case management aligned with HR operational processes. AgnoShin's CX and automation capabilities imply orchestration of leave workflows and user experience improvements, with configuration likely centered on HR and People Operations functional requirements.
Operational scope is inferred to concentrate on HR, benefits administration and workforce management activities within North America, consistent with AgnoShin's regional service footprint. Governance and rollout specifics were not published, and specific implementation details or measurable leave-management outcomes were not publicly available.
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Benefits Administration | HCM |
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2010 | 2010 |
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Candidate Relationship Management | HCM |
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2013 | 2013 |
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Contingent Labor Management | HCM |
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2012 | 2012 |
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Core HR | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2010 | 2010 |
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Learning and Development | HCM |
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2012 | 2012 |
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Onboarding | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2022 | 2023 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2023 | 2023 |
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Workforce Scheduling | HCM |
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2023 | 2023 |
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WM ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost IS-6000 | Mailing System | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, WM implemented Quadient Neopost IS-6000 as its Mailing System to manage high volume postage and document mailing workflows. The deployment focused on operationalizing mail production and Medicare Part B Filing workflows within an enterprise professional services environment, with the Quadient Neopost IS-6000 positioned as the central mailing appliance.
Configuration and functional coverage included web-based Neopost Acorn interfaces for operator control and a MAS DOS based component for legacy batch postage processing, complemented by manual data entry streams. Staff responsibilities documented for the implementation emphasized data analysis and validation during pre-launch and post-launch phases, ticket handling from a daily work queue, in-servicing, and both inbound and outbound call handling tied to mailing operations.
Operational practice integrated rigorous spreadsheet management using Microsoft Excel to track and manage multiple projects and concurrent data sets, and a formal process to identify, track, and resolve issues in a timely fashion. The implementation required close working relationships with client and vendor stakeholders and coordination across internal departments to manage service requests and production exceptions.
Governance and workflow changes centered on structured issue management, including analyzing and validating data during launches, logging and resolving work tickets, and sustaining day to day operations through defined problem solving and sales support activities. The described operational model for the Quadient Neopost IS-6000 emphasized process discipline, multi-project coordination, and role level execution across mailing, data entry, and customer facing support functions.
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Travel Management | ERP Services and Operations |
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2014 | 2014 |
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WM Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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WM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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WM Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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WM eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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WM CRM
WM EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2013 | 2013 |
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WM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2017 | 2017 |
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WM PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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WM Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2014 | 2014 |
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Procurement | Procurement |
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2011 | 2011 |
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Procurement | Procurement |
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2011 | 2011 |
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Supplier Relationship Management | Procurement |
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2011 | 2011 |
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Supplier Relationship Management | Procurement |
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2011 | 2011 |
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WM SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2020 | 2020 |
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WM TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2021 | 2021 |
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WM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Data Warehouse Appliance | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2020 | 2020 |
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WM CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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WM Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2003 | 2003 |
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IT Decision Makers and Key Stakeholders at WM
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Analytics Officer | CXO | Finance | |
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Sr Manager, Sales Reporting & Analytics | Manager | Sales | |
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Senior Director Of Information Technology | Director | IT | |
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Area Sales Director | Director | Sales | |
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VP of Business Development | VP | Sales | |
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VP Sales and Marketing | VP | Marketing | |
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Executive Vice President and Chief Operating Officer | CXO | Finance | |
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Director of Operations | Director | Finance | |
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President and Chief Executive Officer | CXO | Finance | |
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EVP & Chief Operating Officer | CXO | Finance | |
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Senior Vice President Corporate Affairs and Chief People Officer | CXO | HR | |
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Director of Human Resources | Director | HR | |
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VP, Compensation and Benefits | VP | HR | |
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SVP, Chief Financial Officer | CXO | Finance | |
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Vice President, Human Resources North America Operations | VP | HR | |
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Director of Information Technology | Director | IT | |
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Vice President HR Field Operations / Training & Development | VP | Operations | |
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CHRO | CXO | HR | |
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Financial Controller | Director | Finance | |
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Senior Director Financial Planning Analysis | Director | Finance | |
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Director IT | Director | Finance | |
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Manager Procurement, Supply Chain Operations | Manager | Procurement | |
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Vice President Finance | VP | Finance | |
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Vice President Customer Experience | VP | Customer Service | |
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Sr Director Customer Experience | Director | Customer Service | |
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VP Customer Digital Experience | VP | IT | |
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Senior Director, Customer Experience | Director | Customer Service | |
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Senior Vice President and Chief Customer Officer | CXO | Customer Service | |
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Vice President - Enterprise Analytics and Data Management | VP | IT | |
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Senior Manager of Digital Strategy, Data & Analytics | Manager | IT | |
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Senior Director, Strategy & Portfolio Mgmt for Enterprise Analytics & Data Management | Director | IT | |
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Salesforce Administrator/ CRM Manager | Manager | Marketing | |
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Salesforce Architect / Salesforce Administrator/ DevOps Lead | Manager | Marketing | |
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Apps Being Evaluated by WM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WM IT executives and key decision makers. This section highlights WM's latest recorded technology evaluations, including First Advantage for BackGround Screening on 2025-10-15, Google Cloud Vertex AI for Generative AI Platforms on 2025-07-23, and BCD Travel for Travel Management on 2025-04-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-15 | WM | Evaluated | First Advantage | First Advantage | BackGround Screening | HCM |
| 2025-07-23 | WM | Evaluated | Google Cloud Vertex AI | Generative AI Platforms | AI Development | |
| 2025-04-03 | WM | Evaluated | BCD Travel | BCD Travel | Travel Management | ERP Services and Operations |
| 2025-03-06 | WM | Evaluated |
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ERP Financial | ERP |
| 2025-01-16 | WM | Evaluated |
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Procurement | Procurement |
| 2025-01-14 | WM | Evaluated |
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Supplier Relationship Management | Procurement |
| 2024-10-09 | WM | Evaluated |
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Workforce Management | HCM |
| 2024-08-27 | WM | Evaluated |
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Customer Engagement, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD WM Technographics
WM is a Professional Services organization based in United States,
with around 49500 employees and annual revenues of $19.70 billion.
WM operates a diverse technology stack with applications such as
Oracle Cloud ERP, AgnoShin Enhance Leave and Quadient Neopost IS-6000,
covering areas like ERP Financial, Absence and Leave Management and Mailing System.
WM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, AgnoShin and Quadient.
WM recently adopted applications including
Conquer Cadence in 2024, AgnoShin Enhance Leave in 2023 and AgnoShin Enhance Employee in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.