Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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G4S | Professional Services | 800000 | $20.0B | United Kingdom | Content Guru | Content Guru Storm CONTACT | Call Center | 2019 | n/a | In 2019 G4S implemented Content Guru Storm CONTACT as its enterprise Call Center platform. The deployment used Content Guru Storm CONTACT as a cloud native omnichannel contact center application to consolidate customer engagement and contact handling across the organisation, aligning the Call Center platform with corporate customer service operations. The implementation configured core Contact Center capabilities consistent with the application, including omnichannel interaction routing, IVR driven call flows, agent desktop orchestration and AI enabled interaction handling and analytics. Content Guru Storm CONTACT was provisioned to support unified queuing, skill based routing and real time interaction monitoring, reflecting standard functional modules for a large scale Call Center environment. Integration patterns focused on the platform level capabilities that Content Guru advertises, using Content Guru Storm CONTACTs integration capabilities to link telephony networks and enterprise customer engagement systems and to surface interaction data to downstream operational tooling. The technical architecture emphasized a cloud hosted deployment model with elastic scaling and multi tenancy capabilities inherent to the Content Guru Storm CONTACT offering. Operational governance for the Call Center implementation centralized configuration and queue management within G4S customer experience and IT teams, instituting role based access controls and standardized routing governance to enforce service level workflows. Change control and configuration management were structured to support mission critical contact handling and to maintain consistent agent experience across G4S contact centers using Content Guru Storm CONTACT. | |
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Travel Leaders | Professional Services | 4000 | $20.0B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 | x | ||
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Professional Services | 800000 | $20.0B | United Kingdom | TribePad | TribePad ATS | Applicant Tracking System | 2019 | n/a |
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Professional Services | 800000 | $20.0B | United Kingdom | IBM | IBM Connect:Direct | Content Management | 2009 | n/a |
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Professional Services | 800000 | $20.0B | United Kingdom | Microsoft | Microsoft Dynamics CRM | CRM | 2017 | n/a |
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Professional Services | 800000 | $20.0B | United Kingdom | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2017 | n/a |
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Professional Services | 800000 | $20.0B | United Kingdom | SAP | SAP Concur Expense | Expense Management | 2014 | n/a |
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Professional Services | 4000 | $20.0B | United States | SAP | SAP Concur Expense | Expense Management | 2010 | n/a |
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Professional Services | 800000 | $20.0B | United Kingdom | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2009 | n/a |
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Professional Services | 4000 | $20.0B | United States | Deem | Deem | Travel Management | 2010 | n/a |
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