Gateshead, NE10 8YG,
United Kingdom
Advantex Network Solutions
Advantex Network Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Advantex Network Solutions collaboration with software players such as Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Advantex Network Solutions | Mitel | Mitel MiCloud Flex Contact Center | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Hays Travel | Professional Services | 3500 | $267M | United Kingdom | Mitel | Mitel MiCloud Flex Contact Center | Call Center | 2021 | In 2021, Hays Travel implemented Mitel MiCloud Flex Contact Center, deploying a cloud Call Center solution across its operations. Advantex Network Solutions delivered the project at Hays Travel's new Sunderland city centre HQ, provisioning telephony and contact routing to interconnect over 500 staff at Gilbridge House head office while supporting 180 retail stores and 240 home workers. The Mitel MiCloud Flex Contact Center deployment centralized core contact center capabilities including automatic call distribution, interactive voice response, omnichannel routing, supervisor dashboards, and enterprise reporting, aligning with standard Call Center functionality. Configuration emphasized scalability and multi-site routing to accommodate the recent acquisition of 555 additional stores and ongoing growth plans. Integrations focused on voice and telephony consolidation, cloud session handling, and endpoint provisioning for office and remote staff, enabling unified contact routing across retail stores, remote telesales agents, and central customer service. The solution tied into Hays Travel communications infrastructure to provide centralized queue management, presence, and call handling for Marketing, Digital and Telesales functions. Advantex Network Solutions executed a phased rollout and cutover that avoided downtime or disruption, allowing Hays Travel to maintain day to day operations during deployment. Hays Travel Mitel MiCloud Flex Contact Center Call Center implementation standardized contact handling workflows and centralized telephony governance to support enterprise scale customer engagement. |
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Buyer Intent: Companies Evaluating Advantex Network Solutions Services
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