Campinas, 13080-150,
Brazil
Alert Brasil Brazil
Alert Brasil Brazil, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Alert Brasil Brazil collaboration with software players such as Akiva Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Alert Brasil Brazil | Akiva Software | Akiva Predictive Dialer | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
International Trucks | Manufacturing | 800 | $100M | United States | Akiva Software | Akiva Predictive Dialer | Call Center | 2011 |
In 2011, International Trucks implemented Akiva Predictive Dialer as part of a deployment of Akiva's Icall Interact platform in Brazil. The implementation targeted Call Center operations for roadside and customer support and was executed through Alert Brasil Brazil, which assumed responsibility for the service operation.
The implementation delivered portal access for agents, interactive voice response and call recording capabilities, and social-media integration to capture and route roadside assistance and customer inquiries. Akiva Predictive Dialer is referenced as the application supporting these Call Center workflows, with functionality inferred from the Icall Interact solution's IVR and recording features to support automated outbound dialing and interaction management.
Operational governance was structured so Alert Brasil Brazil assumed the 24/7 SAC and assistance operation for International Trucks in Brazil, providing ongoing agent access to the portal and management of recorded interactions. Business functions affected include roadside assistance, customer support and contact center agent workflows, with configuration emphasis on continuous availability, interaction capture and integrated social channel routing.
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Buyer Intent: Companies Evaluating Alert Brasil Brazil Services
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