AlphaBold
2011 Palomar Airport Rd, Suite 305,
Carlsbad, 92011, CA,
United States
Carlsbad, 92011, CA,
United States
1 909-979-1425
Professional Services
AlphaBold
List of Software Implementations where AlphaBold is Reseller or System Integrator
AlphaBold, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. AlphaBold collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
AlphaBold is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| AlphaBold | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management |
| AlphaBold | Oracle | Oracle NetSuite ERP | ERP Financial | ERP Financial Management |
| AlphaBold | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | CRM |
| AlphaBold | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management |
| AlphaBold | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | CRM |
| AlphaBold | Microsoft | Microsoft Dynamics 365 Customer Insights | Customer Data Platform | CRM |
| AlphaBold | Microsoft | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations |
| AlphaBold | Microsoft | Microsoft Dynamics 365 Project Management | Project Portfolio Management | PPM |
| AlphaBold | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | CRM |
List of Software Implementations where AlphaBold is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
JWC Environmental | Professional Services | 200 | $45M | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2021 | In 2021, JWC Environmental implemented Microsoft Dynamics 365 Customer Engagement to revamp its contact center and streamline customer service workflows, deploying the solution under the Customer Engagement apps category. The initiative addressed outdated customer service functionality, disconnected and delayed processes, and heavy reliance on manual case management that was constraining responsiveness for incoming client requests. AlphaBOLD implemented Unified Service Desk for Dynamics 365 Customer Engagement as the primary contact center interface within Microsoft Dynamics 365 Customer Engagement, configuring the application to surface case context and customer information at agent desktops. The deployment focused on standardizing case intake, enabling agents to access required case records immediately, and configuring USD screens and navigation to align with JWC Environmental service processes. Operational coverage centered on call center operations and the customer service organization, with JWC technicians and support agents using the new interface for case handling and issue resolution. AlphaBOLD led the technical implementation and worked with JWC to align the application configuration to existing service roles and workflows, embedding Unified Service Desk into day to day customer engagement operations. AlphaBOLD conducted phase by phase check ins with JWC technicians throughout the rollout to validate execution and configuration, supporting adoption and iterative adjustments. Outcomes reported include more time and cost efficient management of inbound requests, immediate access to customer information for agents, and enhanced call center productivity through the Microsoft Dynamics 365 Customer Engagement deployment. |
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IT Decision Makers and Key Stakeholders at AlphaBold
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Buyer Intent: Companies Evaluating AlphaBold Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating AlphaBold software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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AlphaBold System Integrator / VAR Profile
AlphaBold is a system integrator and technology consulting firm headquartered in Carlsbad, United States, with approximately 170 employees and annual revenues of $20M.
AlphaBold implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified AlphaBold software implementations across industries and regions, including: JWC Environmental where AlphaBold implemented Microsoft Dynamics 365 Customer Engagement.
AlphaBold has a strategic VAR/SI partnership with Microsoft, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing AlphaBold partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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