Reply
Reply
List of Software Implementations where Reply is Reseller or System Integrator
Reply, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Reply collaboration with software players such as ICRTouch, OverIT and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Reply is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Reply | SAP | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce |
| Reply | SAP | SAP CRM | CRM | CRM |
| Reply | ICRTouch | ICRTouch TouchReservation | Reservation and Booking Management | ERP Services and Operations |
| Reply | OverIT | OverIT NextGen Field Collaboration | Field Service Management | ERP Services and Operations |
List of Software Implementations where Reply is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Monterey Jacks United Kingdom | Leisure and Hospitality | 200 | $10M | United Kingdom | ICRTouch | ICRTouch TouchReservation | Reservation and Booking Management | 2025 | In 2025 Monterey Jacks United Kingdom deployed ICRTouch TouchReservation as part of a Reservation and Booking Management implementation to support its expansion across Scotland. The deployment was executed within a wider ICRTouch ecosystem that included TouchPoint, ByTable, SelfService, PocketTouch and TouchKitchen, aligning booking and point of sale workflows with self service channels. The implementation configured TouchPoint for front of house point of sale operations and seat management, ByTable for online booking workflows, SelfService for kiosk ordering, PocketTouch for handheld ordering, and TouchKitchen for kitchen display and order orchestration. Configuration work focused on synchronising reservations to floor plans, routing orders to kitchen displays, and enabling self service booking and ordering flows consistent with Reservation and Booking Management functional patterns. Reply led the systems integration and rollout, linking ByTable and TouchPoint across Monterey Jacks locations in Scotland. ByTable can link to ICRTouch TouchReservation to provide online table bookings, therefore use of ICRTouch TouchReservation is inferred from the presence of ByTable and TouchPoint in the implementation, supporting hospitality front of house booking channels and increased self service availability. Governance and operational changes included centralising booking controls, introducing standard operating procedures for kiosk and handheld ordering, and staff training coordinated through the SI. The project delivered an 8% reduction in labour costs within two weeks, an outcome reported alongside the multi module ICRTouch deployment. | |
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Ewe Netz | Utilities | 1600 | $500M | Germany | OverIT | OverIT NextGen Field Collaboration | Field Service Management | 2025 | In 2025, EWE NETZ deployed OverIT NextGen Field Collaboration to modernize workforce management across its energy networks in Germany. EWE NETZ implemented OverIT NextGen Field Collaboration as its Field Service Management solution covering planning, order preparation, task assignment and field execution for approximately 650 technicians. The OverIT NextGen Field Collaboration configuration focuses on planning and work order lifecycle orchestration, scheduling and dispatch, order preparation workflows and mobile field execution. The deployment leverages role based mobile applications, technician assignment logic and real time task status updates to align planners and field crews and to support improved resource utilization. Reply, in partnership with Live Reply GmbH, is the systems integrator leading the rollout and technical integration across EWE NETZ operational sites in Germany. The implementation centers on a centralized workforce management instance connected to back office operational processes and mobile field devices, with synchronization and offline capable mobile execution to maintain continuity of field work. Governance introduces centralized planning ownership, standardized order preparation procedures and operational workflow controls under a joint EWE NETZ and Reply governance model. The program aims to optimize resource utilization, improve customer and employee satisfaction and accelerate digital transformation of EWE NETZ Field Service Management operations in Germany. |
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IT Decision Makers and Key Stakeholders at Reply
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Buyer Intent: Companies Evaluating Reply Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Reply software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Reply System Integrator / VAR Profile
Reply is a system integrator and technology consulting firm headquartered in Turin, Italy, with approximately 14798 employees and annual revenues of $2.3B.
Reply implements and supports enterprise applications across markets such as ERP Services and Operations.
APPS RUN THE WORLD tracks 2 verified Reply software implementations across industries and regions, including: Monterey Jacks United Kingdom where Reply implemented ICRTouch TouchReservation, and Ewe Netz where Reply implemented OverIT NextGen Field Collaboration.
Reply has a strategic VAR/SI partnership with ICRTouch and OverIT, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Reply partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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