Alpharetta, 30004, GA,
United States
Benchmark Technology Group
Benchmark Technology Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Benchmark Technology Group collaboration with software players such as Fiserv empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Benchmark Technology Group | Fiserv | Fiserv Cleartouch Bank Platform | Core Banking | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Optimum Bank | Banking and Financial Services | 53 | $6M | United States | Fiserv | Fiserv Cleartouch Bank Platform | Core Banking | 2004 |
Optimum Bank implemented Fiserv Cleartouch Bank Platform in 2004, deploying Fiserv Cleartouch Bank Platform as its central processing application for Core Banking. The decision established a single-vendor core footprint that anchored branch transaction processing and account lifecycle management across the bank.
Configuration focused on teller processing and deposit account management, check and payment processing workflows, account maintenance and branch reporting modules consistent with Core Banking capabilities. The implementation included branch-facing workstation configurations for daily teller functions, ATM and vault balancing workflows, and centralized posting to the ledger.
Operationally the platform was operated alongside branch risk and fraud tools and personal finance utilities, with staff proficiency noted on Deluxe Detect, LexisNexus/Bridger, Nautilus, and Quicken at the Fort Lauderdale branch. Benchmark Technology Group served as the SI, supporting the conversion and training activities described by branch staff during rollout.
Governance centered on branch-level process changes and role-based training, with branch management conducting monthly audits and front-line staff trained to execute teller balancing, daily branch report evaluation, and check expense controls. Branch conversion assistance and employee training were explicit elements of the implementation, supporting ongoing customer service and operations functions.
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Buyer Intent: Companies Evaluating Benchmark Technology Group Services
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