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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

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BSB Communications
Location
41150 Technology Park Dr, Suite 101,
Sterling Heights, 48314, MI,
United States
Phone
1 844-462-7224
Artw Industry
Communications
Employee
Revenue

BSB Communications

List of Software Implementations where BSB Communications is Reseller or System Integrator

BSB Communications, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BSB Communications collaboration with software players such as Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

BSB Communications is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
BSB Communications Mitel Mitel Workforce Optimization Workforce Management HCM
List of Software Implementations where BSB Communications is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight
TruStone Financial Credit Union Non Profit 560 $106M United States Mitel Mitel Workforce Optimization Workforce Management 2021
In 2021 TruStone Financial Credit Union deployed Mitel Workforce Optimization as part of a Workforce Management initiative for its finance contact center. The deployment accompanied a Mitel MiContact Center Business rollout to support a large membership merger and was scoped to North America finance contact center operations. Mitel Workforce Optimization was implemented to provide workforce management and interaction recording capabilities, including forecasting, scheduling, intraday adherence monitoring, quality monitoring and interaction capture for voice and digital channels. Configuration focused on dashboards, agent-level reporting and centralized performance views to enable workforce resource optimization and improved contact-center metrics. BSB Communications served as the systems integrator for configuration, testing and cutover during the merger-driven rollout. Operational governance centralized workforce planning and reporting within contact center operations and member services, establishing standard workflows for scheduling, quality review and analytics consumption. The case study reports that TruStone used Mitel’s contact-center capabilities to improve metrics, dashboards and workforce resource optimization.
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IT Decision Makers and Key Stakeholders at BSB Communications
First Name Last Name Title Function Department Email Phone
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Buyer Intent: Companies Evaluating BSB Communications Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BSB Communications software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Logo Company Industry Employees Revenue Country Evaluated
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BSB Communications System Integrator / VAR Profile

BSB Communications is a system integrator and technology consulting firm headquartered in Sterling Heights, United States, with approximately 43 employees and annual revenues of $7M.

BSB Communications implements and supports enterprise applications across markets such as HCM.

APPS RUN THE WORLD tracks 1 verified BSB Communications software implementations across industries and regions, including: TruStone Financial Credit Union where BSB Communications implemented Mitel Workforce Optimization.

BSB Communications has a strategic VAR/SI partnership with Mitel, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing BSB Communications partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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