Careteam
Careteam, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Careteam collaboration with software players such as TrustSphere empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Careteam | TrustSphere | TrustSphere CX | Customer Experience | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Skarsgard Dr Erik D | Healthcare | 10 | $1M | Canada | TrustSphere | TrustSphere CX | Customer Experience | 2020 |
In 2020 Skarsgard Dr Erik D deployed TrustSphere CX as part of the TrustSphere CareHub pilot at BC Children’s Hospital to address patient experience and secure data sharing for children with Type 1 diabetes. This deployment is a healthcare Customer Experience initiative in Canada led by Careteam Technologies and consortium partners, implemented as a patient centred platform within pediatric diabetes care pathways.
The TrustSphere CX implementation emphasized patient engagement and secure data sharing capabilities, including a patient facing application layer for families, provider facing interfaces for clinical teams, and consent and data governance controls designed for pediatric data sensitivity. Configuration work focused on patient reported outcomes capture and secure messaging workflows consistent with Customer Experience functional patterns for healthcare patient CX platforms.
Operational scope covered pediatric endocrinology providers and families at BC Children’s Hospital, with the pilot organized around clinical workflow integration and iterative feedback collection from providers and patients. The program was run locally in Canada and engaged clinical teams and family users directly rather than broad enterprise rollouts.
Governance was consortium led by Careteam Technologies with structured pilot oversight and feedback mechanisms, and TrustSphere CX pilot results reported roughly 90% provider satisfaction and over 70% of patients and families willing to recommend the app. The implementation narrative centers on TrustSphere CX delivering patient centred engagement and secure sharing capabilities for pediatric Type 1 diabetes care.
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Buyer Intent: Companies Evaluating Careteam Services
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