Caritor Solutions
#147/10, Level-3, 9th Cross, Sarakki, JP Nagar I Phase,
Bangalore, 560078,
India
Bangalore, 560078,
India
91 804 905 5555
Professional Services
Caritor Solutions
List of Software Implementations where Caritor Solutions is Reseller or System Integrator
Caritor Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Caritor Solutions collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Caritor Solutions is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Caritor Solutions | Oracle | Oracle Content and Experience Cloud | Content Management,Digital Asset Management | Content Management |
| Caritor Solutions | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Caritor Solutions | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | CRM |
List of Software Implementations where Caritor Solutions is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Aman Bank | Banking and Financial Services | 150 | $35M | Libya | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2018 | In 2018, Aman Bank implemented Oracle Service Cloud (ex RightNow) as a centralized Customer Support platform to consolidate contact-center operations across its 37 branches and to support more than one million accounts. The bank deployed the solution to provide 24/7 omnichannel engagement for retail and corporate customers, provisioning a unified interface for the bank's 30 contact-center agents to handle email, chat, and telephony interactions. Oracle Service Cloud was configured as an omnichannel contact-center solution integrating email, web chat, and computer telephony integration technologies, and it leveraged more than 100 knowledge bases to improve response relevance and consistency. The bank also implemented Oracle Content Management as a centralized document repository to enable secure digital access and management of forms and letters of credit, while Caritor Solutions performed the integration work and Arabic language customizations, delivering onsite and offshore services to the agreed scope and timeline. Architecturally the implementation combined Oracle Service Cloud in the cloud with integrations to Aman Bank's on-premises core banking system and other on-premises technologies, enabling agents to retrieve customer and banking data without contacting multiple branches. The integrated CTI, unified knowledge base, and agent desktop provided instant client authentication and transaction context during interactions, supporting faster case resolution and consistent service handling across retail and corporate business functions. Governance and operational redesign instituted logging and tracking of each customer interaction, SLA-driven incident workflows, and managerial monitoring to surface frequent customer issues. Following the implementation, Aman Bank reported a 30 percent increase in response rates, elimination of open incidents through SLA enforcement, reduced time to resolve queries via instant authentication, and improved customer engagement after adding an on-site chat facility. The implementation was completed on time and to the agreed-upon scope. | |
|
|
Aman Bank | Banking and Financial Services | 150 | $35M | Libya | Oracle | Oracle CX Cloud | Customer Experience | 2018 | In 2018 Aman Bank deployed Oracle CX Cloud to centralize contact center operations and document management on a Customer Experience platform. The deployment targeted the bank’s retail and corporate customer service functions across 37 branches and a customer base exceeding one million accounts, enabling a centralized omnichannel service layer for 30 contact-center agents and associated service managers. The implementation included Oracle CX Service as the front-line contact-center application and Oracle Content Management as a centralized document repository. Functional capabilities configured included omnichannel routing for email and chat, computer telephony integration technology, integration with more than 100 knowledge bases for agent-assisted resolution, 24/7 client engagement channels, and secure digital access to account and document workflows such as account opening forms and letters of credit. Technically the solution was implemented as a cloud-hosted Oracle CX Cloud deployment integrated with the bank’s on-premises core banking system. Caritor Solutions executed the integration work, performing the on-premise to cloud connectivity and CTI linkage so agents could access live customer and banking data. Customizations included Arabic language user experience enhancements and consolidation of customer identity and authentication flows so agents could rapidly verify clients without repetitive security questioning. Governance and operational controls emphasized interaction logging and SLA tracking, enabling managers to monitor and close incidents within defined service windows and to surface frequently occurring customer issues for remediation. Caritor completed the implementation to scope and schedule, and reported outcomes stated by the bank include a 30 percent increase in response rates, improved first-contact verification and reduced time to resolve queries, zero open incidents through SLA enforcement, and lowered operating costs following process automation on the cloud platform. | |
|
|
Aman Bank | Banking and Financial Services | 150 | $35M | Libya | Oracle | Oracle Content and Experience Cloud | Content Management,Digital Asset Management | 2018 | In 2018, Aman Bank implemented Oracle Content and Experience Cloud as a centralized document repository to enable secure online handling of account opening forms, letters of credit, and other client documentation. The implementation emphasized Content Management,Digital Asset Management capabilities to allow customers and staff to access, manage, and store client documents digitally while preserving security and confidentiality. The deployment configured Oracle Content and Experience Cloud to support document workflows, digital forms, and controlled access for both customers and internal users, while the bank concurrently adopted Oracle CX Service for omnichannel contact-center operations. Functional capabilities included centralized storage and retrieval of client documents, web-based form servicing, and digital asset management to reduce dependence on physical branch visits and email for sensitive document exchange. Integrations were executed across the Oracle stack and the bank’s on-premises technology, with Caritor Solutions conducting the integration of Oracle Service Cloud with Aman Bank’s core banking system and performing Arabic user experience customizations for contact-center workflows. Contact-center integrations included email, chat, and computer telephony integration tied into the bank’s core banking solution and over 100 knowledge bases, enabling 30 contact-center agents to access relevant customer and document data in-session. Governance and operational changes included logging and tracking of each service request to enforce service-level agreements and centralized monitoring of contact-center operations. Caritor Solutions delivered the integration and customizations on the agreed timeline and scope, and the Oracle implementations supported business functions across contact-center operations, retail banking, and corporate banking, with reported outcomes including a 30 percent increase in response rates, zero open incidents against SLAs, reduced time to resolve queries, and lower operating costs as a result of process automation on the cloud platform. |
Showing 1 to 3 of 3 entries
IT Decision Makers and Key Stakeholders at Caritor Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Caritor Solutions Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Caritor Solutions software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Caritor Solutions System Integrator / VAR Profile
Caritor Solutions is a system integrator and technology consulting firm headquartered in Bangalore, India, with approximately 180 employees and annual revenues of $20M.
Caritor Solutions implements and supports enterprise applications across markets such as CRM and Content Management.
APPS RUN THE WORLD tracks 3 verified Caritor Solutions software implementations across industries and regions, including: Aman Bank where Caritor Solutions implemented Oracle Service Cloud (ex RightNow), Aman Bank where Caritor Solutions implemented Oracle CX Cloud, and Aman Bank where Caritor Solutions implemented Oracle Content and Experience Cloud.
Caritor Solutions has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Caritor Solutions partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Caritor Solutions dataset, verified system implementations, and related deployment insights.