St. Louis, 63146, MO,
United States
CCI Networking
CCI Networking, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. CCI Networking collaboration with software players such as Zultys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| CCI Networking | Zultys | Zultys VOIP | PBX, VoiP and Phone Systems | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Ken Garff Automotive Group | Automotive | 5000 | $1.3B | United States | Zultys | Zultys VOIP | PBX, VoiP and Phone Systems | 2014 |
In 2014, Ken Garff Automotive Group deployed Zultys VOIP across its multi-location dealership network to centralize voice communications and customer contact workflows, using solutions in the PBX, VoiP and Phone Systems category. The initiative focused on consolidating telephony infrastructure and improving customer-service responsiveness through unified telephony and conferencing capabilities.
The implementation used Zultys MX250 IP PBXs, Zultys IP phones and MXmeeting to deliver core telephony, conferencing and unified communications features, along with contact-center-style capabilities described in the vendor case study. Configuration centered on IP PBX provisioning, handset provisioning, centralized call routing and MXmeeting conferencing setup, aligning platform configuration with dealership call handling and scheduling workflows.
Operational changes included a migration to SIP trunking to replace incumbent carrier circuits and centralization of call control across dealership sites, with deployment executed in partnership with local systems integrator CCI Intellisys. The primary business functions impacted were customer service and dealership operations, where contact-center-style routing and unified messaging were used to consolidate inbound customer interactions across sales and service contact points.
Governance and rollout were organized around a centralized telephony domain and site-by-site provisioning, with the deployment explicitly focused on telephony, unified communications and contact-center-style capabilities. The vendor case study reports that the implementation centralized communications across dealerships, migrated voice services to SIP trunks, reduced telco and maintenance costs and raised customer-service responsiveness, reflecting the stated operational objectives of the Zultys VOIP deployment.
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Buyer Intent: Companies Evaluating CCI Networking Services
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