San Jose, 95134-1706, CA,
United States
Cisco Systems
Cisco Systems, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Cisco Systems collaboration with software players such as Cisco Systems, Microsoft and Splunk empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Cisco Systems | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration |
| Cisco Systems | Cisco Systems | Cisco AppDynamics | Application Performance Management | ITSM |
| Cisco Systems | Cisco Systems | Cisco Unified Computing System | Application Hosting and Computing Services | IaaS |
| Cisco Systems | Splunk | Splunk AppDynamics | Application Performance Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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North East Ambulance Service NHS Trust | Healthcare | 6614 | $1.0B | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2015 |
In 2015, North East Ambulance Service NHS Trust implemented Cisco Unified Communications Manager to support its 111 Service contact centre, aligning the deployment with the Audio Video and Web Conferencing application category. The deployment targeted contact centre telephony for the 111 Service while coexisting with other telephony platforms in the estate such as Avaya CS1000 and ShoreTel Mitel across emergency operations and administrative telephony functions.
Cisco Unified Communications Manager was provisioned to deliver core contact centre telephony, call handling and conferencing capabilities consistent with Audio Video and Web Conferencing solutions. Configuration emphasis was on centralized call routing for the 111 Service and integrated operator handling, with system configuration and platform-level provisioning managed by Cisco Systems as the implementation partner.
Operational integrations include carrier connectivity through Virgin Media and British Telecom for calls and lines, with the estate using ISDN transport for voice circuits. Maintenance and operational support for the Cisco Unified Communications 111 Service was provided by Virgin Media Cisco, and Dimension Data is named as a support party for contact centre infrastructure. The implementation sits across contact centre sites that include Emergency Operations Centres with 648 staff, Urgent Care ROCC and Rostering with 208 staff, PTS Controls with 124 staff, and 111 with 385 staff, reflecting the solution scope across clinical and call handling business functions.
Commercial governance is explicit, initial project cost for Cisco Unified Communications was reported at approximately £400,000 inclusive of VAT, with annual support and maintenance around £55,000 per annum. Contract renewal for the platform was listed as March 2020 and the trust noted that NWAS working with Yorkshire and North East Ambulance Services retendered all telephony services and are mobilising a new five year contract with an option to extend for a further two years, indicating a planned procurement and mobilisation cycle for telephony and contact centre services.
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Synamedia | Professional Services | 1100 | $227M | United Kingdom | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2019 |
In 2019 Synamedia implemented Microsoft Dynamics 365 for Finance and Operations as part of a global ERP Financial programme executed during the company carve out from Cisco. The programme supported a global rollout for Synamedia, a United Kingdom headquartered professional services company of approximately 1100 employees, and was aligned with divestment activities to separate the business from Cisco.
The implementation encompassed Microsoft Dynamics 365 for Finance and Operations alongside complementary Dynamics 365 modules for CRM CE, HR Talent, and Supply Chain to deliver integrated ERP Financial capabilities. Configuration work focused on core financials, procurement to pay flows, revenue accounting, and supply chain orchestration, consistent with ERP Financial functional terminology and end to end financial process coverage.
Cisco Systems acted as the SI VAR for the programme and third party supplier management explicitly included Microsoft and Quantiq. The deployment was organized as a global programme structure coordinating multiple vendor touchpoints and application delivery streams while supporting legal entity carve out and operational continuity requirements.
Programme governance was centralized under a Programme Director who led a large global team, managed C suite level stakeholder engagement, and executed programme recovery actions within a stated budget of £10m. Activities included designing the Target Operating Model, formal third party supplier management, and aligning processes to meet Private Equity ownership requirements as part of the divestment driven rollout.
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Synamedia | Professional Services | 1100 | $227M | United Kingdom | Microsoft | Microsoft Dynamics 365 Supply Chain Management | Supply Chain Management | 2019 |
In 2019, Synamedia implemented Microsoft Dynamics 365 Supply Chain Management as part of a global Dynamics 365 programme. The initiative explicitly included Finance and Operations, CRM CE, HR Talent, and Supply Chain Management as coordinated modules within a single implementation effort.
The Microsoft Dynamics 365 Supply Chain Management deployment focused on standard Supply Chain Management capabilities aligned to industry practice, including inventory, procurement and order orchestration, with configuration and automation to support an operational target operating model. The programme was framed as an operational transformation and divestment activity to carve out Synamedia from Cisco, and design of the Target Operating Model was a core deliverable.
Cisco Systems served as the implementation partner on the global programme, with third party supplier management covering Microsoft and Quantiq. Integrations were executed across the Dynamics 365 suite to link Supply Chain Management with Finance and CRM workflows, enabling cross-functional process orchestration across procurement, finance and customer engagement functions.
Governance and programme execution were led by a Programme Director accountable for programme recovery, C-Suite level stakeholder engagement and third party supplier coordination, operating within a £10m global programme budget. The deployment targeted global operational coverage as part of a private equity owned carve-out and was delivered by a large programme team under centralised programme governance.
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Professional Services | 1100 | $227M | United Kingdom | Microsoft | Microsoft Dynamics 365 Human Resources | Core HR | 2019 |
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Professional Services | 8200 | $3.9B | United States | Cisco Systems | Cisco Unified Computing System | Application Hosting and Computing Services | 2009 |
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Transportation | 107300 | $57.1B | United States | Cisco Systems | Cisco AppDynamics | Application Performance Management | 2023 |
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Communications | 5765 | $5.0B | Italy | Splunk | Splunk AppDynamics | Application Performance Management | 2018 |
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Buyer Intent: Companies Evaluating Cisco Systems Services
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