Teaneck, 7666, NJ,
United States
Cognizant
Cognizant, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Cognizant collaboration with software players such as Microsoft, Veeva Systems and Pegasystems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Banking and Financial Services | 10500 | $7.9B | Australia | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | 2016 |
In 2016, Suncorp Group engaged Cognizant to deliver Microsoft Dynamics 365 for Finance and Operations as part of a Service and Solution delivery program. Microsoft Dynamics 365 for Finance and Operations was deployed as an ERP Financial platform to support Suncorp Australia finance and operations business functions alongside adjacent applications such as the Reservation system, Next Gen Data project and ANZAC Digital application.
Cognizant led comprehensive test lifecycle activities including functional testing, non functional testing, user acceptance testing and regression testing, operating within established frameworks, strategies, standards, methodologies and policies. The engagement included requirements gathering, application architecture analysis, creation of a test strategy across all test phases, effort estimation, scheduling and budgeting, and formulation of a workload model based on business needs.
The implementation integrated focused testing and monitoring toolchains, with Gatling used for performance testing, Dynatrace and AWS Cloudwatch for runtime monitoring and telemetry, and Postman for API validation. CI CD and orchestration were supported by GoPipeline and DevOps practices with IntelliJ used for development level tasks, and test tool and infrastructure setup was part of the delivery scope.
Governance covered defect logging, prioritisation and management, publication of test summary reports with metrics, and obtaining business feedback and approval on performance reports. Cognizant also conducted proof of concept and feasibility analysis to identify suitable test tooling, and collaborated with the project team to analyze test results and metrics to surface performance issues and inform remediation planning.
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Life Sciences | 35001 | $15.8B | Israel | Veeva Systems | Veeva CRM | CRM | 2018 |
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Banking and Financial Services | 37086 | $20.3B | United States | Pegasystems | Pega Smart Dispute | Dispute Management | 2023 |
In 2023, Truist Financial Corporation implemented Pega Smart Dispute as a Dispute Management solution to unify omnichannel dispute intake and improve fraud and claims resolution across its payments and dispute operations. The US deployment was executed with Cognizant as Truist global delivery partner, and the program was presented at PegaWorld iNspire 2024 as a documented implementation case.
Pega Smart Dispute was configured to provide core Dispute Management capabilities, including omnichannel intake and case orchestration, rules-based adjudication and automated decisioning for adjudication workflows. The implementation emphasized automated routing, configurable business rules and SLA enforcement to pursue straight-through processing and reduce average handling times in fraud and claims workflows.
Operational coverage focused on payments and dispute operations and targeted fraud and claims teams, with intake consolidated across digital channels and contact center touchpoints to create a single case view. Integrations were scoped to connect the Pega Smart Dispute case fabric with existing payments and fraud operational systems to centralize dispute records and support coordinated investigation and resolution processes.
Governance for the rollout included Cognizant-led delivery practices, standardized dispute lifecycles, and process controls to support decisioning governance and case ownership handoffs. The stated implementation objectives included enabling higher rates of straight-through processing and lowering average handling time, outcomes that were emphasized during the PegaWorld iNspire 2024 presentation.
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Transportation | 1500 | $400M | United States | Oracle | Oracle Cloud HCM | Core HR | 2020 |
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Transportation | 490000 | $91.1B | United States | E2open | E2open Logistyx Platform | Shipping Management | 2016 |
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Transportation | 300 | $50M | Singapore | Oracle | Oracle Cloud HCM | Core HR | 2020 |
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Banking and Financial Services | 10000 | $7.9B | United States | SAP | SAP Commissions (ex Callidus Commissions) | Incentive Compensation Management | 2016 |
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Retail | 2100000 | $681.0B | United States | Blue Yonder | Blue Yonder Demand Planning (ex JDA Demand Planning) | Demand Forecasting and Planning | 2014 |
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Retail | 2100000 | $681.0B | United States | Blue Yonder | Blue Yonder Allocation (ex JDA Allocation) | Allocation and Replenishment | 2014 |
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Buyer Intent: Companies Evaluating Cognizant Services
- Colsa Corporation, a United States based Professional Services organization with 1100 Employees
- Rcm, a India based Consumer Packaged Goods company with 2005 Employees
- Vantage Insurance Partners, a United States based Insurance organization with 30 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Colsa Corporation | Professional Services | 1100 | $250M | United States | 2026-06-09 | |
| Rcm | Consumer Packaged Goods | 2005 | $198M | India | 2025-09-19 | |
| Vantage Insurance Partners | Insurance | 30 | $3M | United States | 2024-11-08 |