Kyiv, 2091,
Ukraine
Eratech Ukraine
Eratech Ukraine, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Eratech Ukraine collaboration with software players such as ForeSoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Eratech Ukraine | ForeSoft | ForeSoft CRMDesk | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Interflora Ukraine | Retail | 17 | $2M | Ukraine | ForeSoft | ForeSoft CRMDesk | Customer Support | 2009 |
In 2009, Interflora Ukraine implemented ForeSoft CRMDesk to establish Customer Support and operational accounting capabilities for its local retail operations. The deployment was delivered by Era Technologies, known as EraTech, and is cited on the EraTech partner page as a CRMDesk-based implementation.
The ForeSoft CRMDesk implementation centralized CRM functions and user support, and extended operational modules to handle logistics coordination and warehouse support. Configurations included customer record management, ticketing for user support, order tracking workflows, inventory movement tracking, and basic operational accounting entries.
The system served as the central application for Interflora Ukraine's customer support, logistics, warehouse and back-office operations within the Ukraine site. EraTech managed configuration and rollout activities, tying CRM and operational workflows together to support dispatch and fulfillment processes for the local business.
Governance focused on aligning support processes with operational accounting and warehouse procedures, with EraTech responsible for deployment and configuration as noted by the partner announcement timeframe. The EraTech partner page provided the primary sourcing for the implementation timing and scope.
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Buyer Intent: Companies Evaluating Eratech Ukraine Services
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