Exchange Communications
Exchange House 11-17 Kerr Street,
Kirkintilloch, G66 1LF,
United Kingdom
Kirkintilloch, G66 1LF,
United Kingdom
44 80 8164-2525
Professional Services
Exchange Communications
List of Software Implementations where Exchange Communications is Reseller or System Integrator
Exchange Communications, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Exchange Communications collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Exchange Communications is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Exchange Communications | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
List of Software Implementations where Exchange Communications is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Experian | Banking and Financial Services | 22500 | $7.1B | Ireland | Avaya | Avaya Aura Communication Manager | Call Center | 2013 |
In 2013 Experian deployed Avaya Aura Communication Manager as the core telephony platform for its Call Center operations, working with Exchange Communications and Avaya for implementation and site support. The engagement covered a global distributed environment with primary operational support based in Nottingham and technical responsibilities across Europe.
The implementation included Avaya Aura Communication Manager running as a CM6 core, supporting over 10,000 IP endpoints and a distributed switch architecture that used 30 G450 and S8300 media gateways. Supporting components implemented and managed as part of the Call Center platform included Avaya Modular Messaging System, Avaya Contact Recorder, Avaya One X, and CMS and AES servers, with configuration work on Core CM6 switch settings, VDN and Vector routing, and ISDN circuit installation and call routing.
Operational scope included hands on site support from May 2013 to March 2014, managing MAC activity, contact center changes, firmware and backup maintenance, and incident to problem management through Experian’s ticketing system. The program required coordinated carrier engagement with Virgin Media and BT to identify and resolve service issues, and it included scoping analysis, technical design and implementation of new call centers across multiple European sites.
Governance and process controls emphasized adherence to Experian change policy, documentation of telephony processes, SLA driven ticket handling and regular customer updates. The team and Exchange Communications were key in the migration of 2000 users from Nortel Option 81 onto the Avaya platform with no service disruption, demonstrating an outcome explicitly recorded during the rollout.
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IT Decision Makers and Key Stakeholders at Exchange Communications
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Buyer Intent: Companies Evaluating Exchange Communications Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Exchange Communications software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Exchange Communications System Integrator / VAR Profile
Exchange Communications is a system integrator and technology consulting firm headquartered in Kirkintilloch, United Kingdom, with approximately 30 employees and annual revenues of $3M.
Exchange Communications implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Exchange Communications software implementations across industries and regions, including: Experian where Exchange Communications implemented Avaya Aura Communication Manager.
Exchange Communications has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Exchange Communications partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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