Global Speech Networks
Level 8, 636 St Kilda Road,
Melbourne, 3004, VIC,
Australia
Melbourne, 3004, VIC,
Australia
61 3 9015-2555
Communications
Global Speech Networks
List of Software Implementations where Global Speech Networks is Reseller or System Integrator
Global Speech Networks, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Global Speech Networks collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Global Speech Networks is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Global Speech Networks | Genesys | Genesys Conversation Manager | Customer Engagement | CRM |
List of Software Implementations where Global Speech Networks is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
MYOB Australia | Professional Services | 1301 | $425M | Australia | Genesys | Genesys Conversation Manager | Customer Engagement | 2017 |
In 2017 MYOB Australia implemented Genesys Conversation Manager to overhaul its contact centre and centralize Customer Engagement for customer service operations. The deployment focused on providing an integrated omnichannel customer service experience across voice, chat, email and SMS, while surfacing a 360-degree view of customer interactions for agents.
The ANZ deployment was delivered by partner Global Speech Networks and configured to instrument Genesys Conversation Manager as the orchestration layer for omnichannel routing, conversation history and the agent desktop context. Functional capabilities implemented included conversation aggregation across channels, session management and agent-facing interaction history to enable consistent handling across voice, chat, email and SMS.
Operational scope targeted MYOB Australia contact centre and customer service teams across the ANZ region, orienting workflows toward improved self-service, higher agent efficiency and consistency of experience across channels. Governance emphasized centralized conversation visibility and standardized agent workflows through the Genesys Conversation Manager implementation, with partner-led rollout and configuration for telephony and messaging channels.
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IT Decision Makers and Key Stakeholders at Global Speech Networks
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Buyer Intent: Companies Evaluating Global Speech Networks Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Global Speech Networks software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Global Speech Networks System Integrator / VAR Profile
Global Speech Networks is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 30 employees and annual revenues of $6M.
Global Speech Networks implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Global Speech Networks software implementations across industries and regions, including: MYOB Australia where Global Speech Networks implemented Genesys Conversation Manager.
Global Speech Networks has a strategic VAR/SI partnership with Genesys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Global Speech Networks partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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