HandCloud
Torre panorama, Real de Acueducto 335-piso 18,
Zapopan, 45116,
Mexico
Zapopan, 45116,
Mexico
52 33 2466 5238
Professional Services
HandCloud
List of Software Implementations where HandCloud is Reseller or System Integrator
HandCloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. HandCloud collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
HandCloud is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| HandCloud | ServiceNow | ServiceNow Field Service Management | Field Service Management | ERP Services and Operations |
| HandCloud | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | ITSM |
List of Software Implementations where HandCloud is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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American Seafoods | Consumer Packaged Goods | 1400 | $550M | United States | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2024 |
In 2024, American Seafoods implemented ServiceNow Configuration Management Database (CMDB) as part of a broader IT Service Management deployment. The CMDB is positioned as a single data model to consolidate IT and asset data across onshore and offshore operations, covering seven vessels, onshore IT teams, HR and the service desk.
The implementation integrates core ServiceNow modules including IT Service Management, IT Asset Management and Field Service Management, alongside a ServiceNow portal and service catalog to provide self service for both shore and ship staff. ITSM powers the incident management and service desk functions, ITAM tracks hardware lifecycle and inventory, and FSM has been extended with work orders and work order tasks to plan and manage each vessel trip and crew rotation.
HandCloud served as the implementation partner for FSM capabilities, and the CMDB is integrated with the company HR system using ServiceNow integration tools so that crew employment records are visible to onshore and offshore teams. Purser or Mate onboard and onshore HR can update crew changes in real time, and ServiceNow data is shared 24/7 to support reporting needs including those for the US Coast Guard.
Governance and process changes centered on reengineering crew rotation, trip budgeting and resourcing workflows inside FSM to enable collaborative planning across departments and seasons. Outcomes called out in the deployment include consolidated data in the ServiceNow Configuration Management Database (CMDB), visibility and control of IT hardware throughout its lifecycle, 24/7 information sharing between teams and a reduction in crew update turnaround from 24 to 48 hours down to minutes. The organization is also exploring generative AI capabilities on the ServiceNow platform as a next step to gain additional operational insights.
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American Seafoods | Consumer Packaged Goods | 1400 | $550M | United States | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2024 |
In 2024, American Seafoods deployed ServiceNow Field Service Management to extend its existing ServiceNow IT Service Management and IT Asset Management footprint and to centralize onshore and offshore operational workflows. The ServiceNow Field Service Management implementation targets crew rotation and vessel turnaround processes across the company’s seven processing vessels and supporting onshore teams, treating crew members as the field force and aligning trip planning with operational schedules and resource constraints.
The implementation configures ServiceNow Field Service Management work orders and work order tasks to model each vessel trip and crew rotation, and leverages a ServiceNow portal and service catalog to provide self-service for routine IT support for both onboard crews and shore staff. Functional modules include incident management driven by the ITSM workflow, IT asset lifecycle tracking from ITAM with visibility surfaced in the ServiceNow CMDB, and FSM scheduling and work orchestration capabilities configured to support season-level planning, budgeting, and resourcing for each trip.
Architecturally the solution consolidates data on the ServiceNow platform, using ServiceNow’s integration tools to synchronize personnel records with the company HR system so that crew assignments and employment details are available in a single secure location. FSM updates can be entered in real time by onshore HR teams or by the Purser or Mate onboard, and data is consolidated in the ServiceNow CMDB to provide unified visibility for vessel managers and IT support teams. HandCloud served as the implementation partner, delivering FSM configuration and demonstrating how FSM maps to American Seafoods’ operational workflows.
Governance and process reengineering accompanied the rollout, with FSM used to formalize collaborative workflows between vessel managers, purser roles, HR, and shore-based operations teams. Crew changes and role assignments are now managed as system-driven events in FSM, supporting compliance reporting needs and enabling simultaneous access to records for the US Coast Guard and internal stakeholders. The project emphasized operational controls, single data model governance, and the extension of asset management practices toward operational technologies.
Explicit outcomes reported include improved visibility and control of distributed IT hardware through ITAM and the CMDB, 24/7 information sharing between onshore and offshore teams, and a reduction in crew update turnaround time from 24 to 48 hours down to minutes for updates made through FSM. The company is also exploring ServiceNow built-in generative AI capabilities to derive further operational insights and to support future sustainability and performance initiatives.
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IT Decision Makers and Key Stakeholders at HandCloud
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating HandCloud Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HandCloud software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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HandCloud System Integrator / VAR Profile
HandCloud is a system integrator and technology consulting firm headquartered in Zapopan, Mexico, with approximately 200 employees and annual revenues of $23M.
HandCloud implements and supports enterprise applications across markets such as ITSM and ERP Services and Operations.
APPS RUN THE WORLD tracks 2 verified HandCloud software implementations across industries and regions, including: American Seafoods where HandCloud implemented ServiceNow Configuration Management Database (CMDB), and American Seafoods where HandCloud implemented ServiceNow Field Service Management.
HandCloud has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing HandCloud partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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