List of ServiceNow Configuration Management Database (CMDB) Customers
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Since 2010, our global team of researchers has been studying ServiceNow Configuration Management Database (CMDB) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Configuration Management Database (CMDB) for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Configuration Management Database (CMDB) for IT Service Management include: AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Munich Re, a Germany based Insurance organisation with 43306 employees and revenues of $67.13 billion, Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.88 billion, Air France-KLM, a France based Transportation organisation with 78399 employees and revenues of $36.48 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Configuration Management Database (CMDB), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Configuration Management Database (CMDB) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Air France-KLM | Transportation | 78399 | $36.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a | In 2020, Air France-KLM implemented ServiceNow Configuration Management Database (CMDB) as a core element of its enterprise IT Service Management program. The deployment was aligned with a broader IT program to centralize IT Request Management, IT Configuration Management, IT Asset Management, Microsoft Modern Workplace support, and Mainframe Application Access Management. The ServiceNow Configuration Management Database (CMDB) was configured to represent configuration item records, CI relationships, and lifecycle states, with service mapping and discovery capabilities layered for infrastructure and application topology visualization. Functional capabilities implemented included reconciliation and normalization engines, CI class modeling, CI reconciliation rules, and integration points for IT Request Management and IT Asset Management workflows. Automation was applied to CI population and relationship mapping consistent with IT Service Management practices. Integrations were established between the CMDB and IT Request Management, IT Asset Management, Microsoft Modern Workplace domains, and mainframe access control processes to provide a single source of truth for configuration and access data. Operational coverage extended across IT operations, service desk, asset management, workplace support, and infrastructure teams, enabling configuration driven incident and change processes. The architecture emphasized federated data sources ingesting discovery output and authoritative feeds into the CMDB knowledge model. Program governance followed a SaFe methodology with defined CMDB stewardship, data governance, and CI lifecycle ownership to enforce reconciliation and change control through IT Service Management processes. Rollout was executed in phases with configuration governance and automated reconciliation rulebooks to sustain CI accuracy over time. | |
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Air Liquide Portugal | Oil, Gas and Chemicals | 1000 | $200M | Portugal | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2021 | n/a | In 2021, Air Liquide Portugal implemented ServiceNow Configuration Management Database (CMDB) as a foundational component of its IT Service Management platform. The ServiceNow Configuration Management Database (CMDB) was configured to provide canonical configuration item modeling, relationship mapping, and lifecycle state tracking for the company's Portugal IT operations, supporting approximately 1000 employees across its sites. Implementation scope targeted IT operations, infrastructure and service desk functional areas to centralize configuration and asset visibility. Functional modules and capabilities implemented included a normalized CMDB data model, CI relationship mapping, reconciliation rules, authoritative source assignment, and configuration item lifecycle workflows to support incident, problem and change processes. The CMDB was integrated within the ServiceNow platform to align asset management, incident management and change management workflows, enabling automated CI state updates and reconciliation across internal IT processes. Governance and operating model changes established CI stewardship roles within IT operations and the service desk, formalized CI update procedures, and defined reconciliation and audit routines to preserve data fidelity. Configuration management practices were instrumented to support ongoing IT Service Management operations in Portugal. | |
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a | In 2020, Airbus implemented ServiceNow Configuration Management Database (CMDB) as a core component of its IT Service Management program. The work centered on establishing a centralized configuration item repository to provide contextual data into IT operations and service desk workflows, with implementation activity documented in the Région de Toulouse, France. The implementation covered CMDB data model configuration, configuration item class structuring, reconciliation rules and lifecycle processes consistent with CMDB best practices, and included development of platform consoles and a user portal. Development artifacts and customizations were created using Javascript and AngularJS, and a proof of concept was executed to validate CI population and portal workflows. Operational coverage targeted IT operations and service delivery functions, embedding ServiceNow Configuration Management Database (CMDB) records into incident and change management processes within the ServiceNow IT Service Management environment. Governance controls were applied to CI ownership and reconciliation to sustain data quality, and support and advisory activities were part of the implementation to hand over ongoing maintenance to Airbus IT teams. | |
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Manufacturing | 10000 | $4.8B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2015 | n/a |
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Life Sciences | 240 | $114M | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
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Distribution | 452 | $393M | Spain | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2019 | n/a |
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Consumer Packaged Goods | 8404 | $8.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2017 | n/a |
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Banking and Financial Services | 100041 | $105.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
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Insurance | 50 | $5M | Spain | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2021 | n/a |
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Banking and Financial Services | 178000 | $76.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Configuration Management Database (CMDB)
- Consolidated Cooperative, a United States based Utilities organization with 120 Employees
- Ipsecure, a United States based Professional Services company with 102 Employees
- MathWorks, a United States based Professional Services organization with 6000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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