List of ServiceNow Configuration Management Database (CMDB) Customers
ServiceNow
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United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Configuration Management Database (CMDB) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Configuration Management Database (CMDB) for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Configuration Management Database (CMDB) for IT Service Management include: United Health Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, BNP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Munich Re, a Germany based Insurance organisation with 43306 employees and revenues of $67.13 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Configuration Management Database (CMDB), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Configuration Management Database (CMDB) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aegon | Insurance | 15700 | $32.5B | Netherlands | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2019 | n/a |
In 2019 Aegon implemented ServiceNow Configuration Management Database (CMDB) to strengthen its IT Service Management practice. The deployment was positioned to deliver a controlled repository of configuration items and to support service metrics, incident trend analysis, and lifecycle reporting across the IT organization.
The ServiceNow Configuration Management Database (CMDB) implementation included core CMDB constructs such as CI classification, relationship mapping, reconciliation rules, and automated discovery and service mapping consistent with IT Service Management expectations. Configuration item lifecycle management and CI reconciliation were configured to support change and release workflows, and the CMDB was instrumented for reporting on SLA and service performance metrics.
Operational integration centered on connecting the CMDB to incident, problem, change and service request processes, and to the central service desk and 24x7 support model. The program involved the Global Technology Services team and was designed to operate in a multi-sourced, multi-location environment, enabling escalation policies and handoffs between internal teams and external service providers.
Governance and process workstreams were aligned with ITIL based service management practices, including documented standard operating procedures, defined process owners, and ongoing process lifecycle management for new and existing service management processes. The implementation also established metric tracking and reporting flows to senior IT and business leadership, and emphasized training, change management discipline and operational runbooks to sustain CMDB accuracy and use within IT Service Management.
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Air France Klm | Transportation | 78399 | $36.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
In 2020, Air France-KLM implemented ServiceNow Configuration Management Database (CMDB) as a core element of its enterprise IT Service Management program. The deployment was aligned with a broader IT program to centralize IT Request Management, IT Configuration Management, IT Asset Management, Microsoft Modern Workplace support, and Mainframe Application Access Management.
The ServiceNow Configuration Management Database (CMDB) was configured to represent configuration item records, CI relationships, and lifecycle states, with service mapping and discovery capabilities layered for infrastructure and application topology visualization. Functional capabilities implemented included reconciliation and normalization engines, CI class modeling, CI reconciliation rules, and integration points for IT Request Management and IT Asset Management workflows. Automation was applied to CI population and relationship mapping consistent with IT Service Management practices.
Integrations were established between the CMDB and IT Request Management, IT Asset Management, Microsoft Modern Workplace domains, and mainframe access control processes to provide a single source of truth for configuration and access data. Operational coverage extended across IT operations, service desk, asset management, workplace support, and infrastructure teams, enabling configuration driven incident and change processes. The architecture emphasized federated data sources ingesting discovery output and authoritative feeds into the CMDB knowledge model.
Program governance followed a SaFe methodology with defined CMDB stewardship, data governance, and CI lifecycle ownership to enforce reconciliation and change control through IT Service Management processes. Rollout was executed in phases with configuration governance and automated reconciliation rulebooks to sustain CI accuracy over time.
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Air Liquide Portugal | Oil, Gas and Chemicals | 1000 | $200M | Portugal | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2021 | n/a |
In 2021, Air Liquide Portugal implemented ServiceNow Configuration Management Database (CMDB) as a foundational component of its IT Service Management platform. The ServiceNow Configuration Management Database (CMDB) was configured to provide canonical configuration item modeling, relationship mapping, and lifecycle state tracking for the company's Portugal IT operations, supporting approximately 1000 employees across its sites. Implementation scope targeted IT operations, infrastructure and service desk functional areas to centralize configuration and asset visibility.
Functional modules and capabilities implemented included a normalized CMDB data model, CI relationship mapping, reconciliation rules, authoritative source assignment, and configuration item lifecycle workflows to support incident, problem and change processes. The CMDB was integrated within the ServiceNow platform to align asset management, incident management and change management workflows, enabling automated CI state updates and reconciliation across internal IT processes. Governance and operating model changes established CI stewardship roles within IT operations and the service desk, formalized CI update procedures, and defined reconciliation and audit routines to preserve data fidelity. Configuration management practices were instrumented to support ongoing IT Service Management operations in Portugal.
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
In 2020, Airbus implemented ServiceNow Configuration Management Database (CMDB) as a core component of its IT Service Management program. The work centered on establishing a centralized configuration item repository to provide contextual data into IT operations and service desk workflows, with implementation activity documented in the Région de Toulouse, France.
The implementation covered CMDB data model configuration, configuration item class structuring, reconciliation rules and lifecycle processes consistent with CMDB best practices, and included development of platform consoles and a user portal. Development artifacts and customizations were created using Javascript and AngularJS, and a proof of concept was executed to validate CI population and portal workflows.
Operational coverage targeted IT operations and service delivery functions, embedding ServiceNow Configuration Management Database (CMDB) records into incident and change management processes within the ServiceNow IT Service Management environment. Governance controls were applied to CI ownership and reconciliation to sustain data quality, and support and advisory activities were part of the implementation to hand over ongoing maintenance to Airbus IT teams.
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American Seafoods | Consumer Packaged Goods | 1400 | $550M | United States | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2024 | HandCloud |
In 2024, American Seafoods implemented ServiceNow Configuration Management Database (CMDB) as part of a broader IT Service Management deployment. The CMDB is positioned as a single data model to consolidate IT and asset data across onshore and offshore operations, covering seven vessels, onshore IT teams, HR and the service desk.
The implementation integrates core ServiceNow modules including IT Service Management, IT Asset Management and Field Service Management, alongside a ServiceNow portal and service catalog to provide self service for both shore and ship staff. ITSM powers the incident management and service desk functions, ITAM tracks hardware lifecycle and inventory, and FSM has been extended with work orders and work order tasks to plan and manage each vessel trip and crew rotation.
HandCloud served as the implementation partner for FSM capabilities, and the CMDB is integrated with the company HR system using ServiceNow integration tools so that crew employment records are visible to onshore and offshore teams. Purser or Mate onboard and onshore HR can update crew changes in real time, and ServiceNow data is shared 24/7 to support reporting needs including those for the US Coast Guard.
Governance and process changes centered on reengineering crew rotation, trip budgeting and resourcing workflows inside FSM to enable collaborative planning across departments and seasons. Outcomes called out in the deployment include consolidated data in the ServiceNow Configuration Management Database (CMDB), visibility and control of IT hardware throughout its lifecycle, 24/7 information sharing between teams and a reduction in crew update turnaround from 24 to 48 hours down to minutes. The organization is also exploring generative AI capabilities on the ServiceNow platform as a next step to gain additional operational insights.
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Manufacturing | 250 | $30M | Netherlands | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2024 | n/a |
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Manufacturing | 10000 | $4.8B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2015 | n/a |
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Education | 12229 | $5.4B | United States | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2024 | n/a |
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Banking and Financial Services | 6089 | $931M | United States | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2023 | n/a |
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Life Sciences | 240 | $114M | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
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Showing 1 to 10 of 63 entries
Buyer Intent: Companies Evaluating ServiceNow Configuration Management Database (CMDB)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Configuration Management Database (CMDB). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Configuration Management Database (CMDB) for IT Service Management include:
- Hon Hai Precision, a Taiwan based Manufacturing organization with 1290000 Employees
- SopraSteria, a France based Professional Services company with 50304 Employees
- ANA Holdings, a Japan based Transportation organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Hon Hai Precision | Manufacturing | 1290000 | $214.0B | Taiwan | 2026-09-15 |
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SopraSteria | Professional Services | 50304 | $6.2B | France | 2026-08-20 |
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ANA Holdings | Transportation | 10 | $1M | Japan | 2026-07-06 |
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Transportation | 2600 | $3.5B | United States | 2026-06-26 |
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Distribution | 400 | $50M | United States | 2026-04-15 |
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Utilities | 120 | $30M | United States | 2025-12-26 |
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Professional Services | 102 | $10M | United States | 2025-10-31 |
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Professional Services | 6000 | $1.3B | United States | 2025-04-21 |
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Transportation | 38000 | $36.3B | France | 2025-04-16 |
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Manufacturing | 51370 | $16.1B | Switzerland | 2025-03-12 |
FAQ - APPS RUN THE WORLD ServiceNow Configuration Management Database (CMDB) Coverage
ServiceNow Configuration Management Database (CMDB) is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow Configuration Management Database (CMDB), from small firms to large enterprises across 21+ industries.
Organizations such as United Health Group, Cardinal Health, AXA, BNP Paribas and Munich Re are recorded users of
ServiceNow Configuration Management Database (CMDB) for IT Service Management.
Companies using ServiceNow Configuration Management Database (CMDB) are most concentrated in Insurance, Healthcare and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ServiceNow Configuration Management Database (CMDB) are most concentrated in United States, France and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Configuration Management Database (CMDB) across Americas, EMEA, and APAC.
Companies using ServiceNow Configuration Management Database (CMDB) range from small businesses with 0-100 employees - 3.17%, to mid-sized firms with 101-1,000 employees - 17.46%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 46.03%.
Customers of ServiceNow Configuration Management Database (CMDB) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Configuration Management Database (CMDB) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.