List of ServiceNow Configuration Management Database (CMDB) Customers
ServiceNow
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Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Configuration Management Database (CMDB) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Configuration Management Database (CMDB) for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Configuration Management Database (CMDB) for IT Service Management include: AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Munich Re, a Germany based Insurance organisation with 43306 employees and revenues of $67.13 billion, Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.90 billion, Air France-KLM, a France based Transportation organisation with 78399 employees and revenues of $36.48 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Configuration Management Database (CMDB), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air France-KLM | Transportation | 78399 | $36.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
In 2020, Air France-KLM implemented ServiceNow Configuration Management Database (CMDB) as a core element of its enterprise IT Service Management program. The deployment was aligned with a broader IT program to centralize IT Request Management, IT Configuration Management, IT Asset Management, Microsoft Modern Workplace support, and Mainframe Application Access Management.
The ServiceNow Configuration Management Database (CMDB) was configured to represent configuration item records, CI relationships, and lifecycle states, with service mapping and discovery capabilities layered for infrastructure and application topology visualization. Functional capabilities implemented included reconciliation and normalization engines, CI class modeling, CI reconciliation rules, and integration points for IT Request Management and IT Asset Management workflows. Automation was applied to CI population and relationship mapping consistent with IT Service Management practices.
Integrations were established between the CMDB and IT Request Management, IT Asset Management, Microsoft Modern Workplace domains, and mainframe access control processes to provide a single source of truth for configuration and access data. Operational coverage extended across IT operations, service desk, asset management, workplace support, and infrastructure teams, enabling configuration driven incident and change processes. The architecture emphasized federated data sources ingesting discovery output and authoritative feeds into the CMDB knowledge model.
Program governance followed a SaFe methodology with defined CMDB stewardship, data governance, and CI lifecycle ownership to enforce reconciliation and change control through IT Service Management processes. Rollout was executed in phases with configuration governance and automated reconciliation rulebooks to sustain CI accuracy over time.
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Air Liquide Portugal | Oil, Gas and Chemicals | 1000 | $200M | Portugal | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2021 | n/a |
In 2021, Air Liquide Portugal implemented ServiceNow Configuration Management Database (CMDB) as a foundational component of its IT Service Management platform. The ServiceNow Configuration Management Database (CMDB) was configured to provide canonical configuration item modeling, relationship mapping, and lifecycle state tracking for the company's Portugal IT operations, supporting approximately 1000 employees across its sites. Implementation scope targeted IT operations, infrastructure and service desk functional areas to centralize configuration and asset visibility.
Functional modules and capabilities implemented included a normalized CMDB data model, CI relationship mapping, reconciliation rules, authoritative source assignment, and configuration item lifecycle workflows to support incident, problem and change processes. The CMDB was integrated within the ServiceNow platform to align asset management, incident management and change management workflows, enabling automated CI state updates and reconciliation across internal IT processes. Governance and operating model changes established CI stewardship roles within IT operations and the service desk, formalized CI update procedures, and defined reconciliation and audit routines to preserve data fidelity. Configuration management practices were instrumented to support ongoing IT Service Management operations in Portugal.
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
In 2020, Airbus implemented ServiceNow Configuration Management Database (CMDB) as a core component of its IT Service Management program. The work centered on establishing a centralized configuration item repository to provide contextual data into IT operations and service desk workflows, with implementation activity documented in the Région de Toulouse, France.
The implementation covered CMDB data model configuration, configuration item class structuring, reconciliation rules and lifecycle processes consistent with CMDB best practices, and included development of platform consoles and a user portal. Development artifacts and customizations were created using Javascript and AngularJS, and a proof of concept was executed to validate CI population and portal workflows.
Operational coverage targeted IT operations and service delivery functions, embedding ServiceNow Configuration Management Database (CMDB) records into incident and change management processes within the ServiceNow IT Service Management environment. Governance controls were applied to CI ownership and reconciliation to sustain data quality, and support and advisory activities were part of the implementation to hand over ongoing maintenance to Airbus IT teams.
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ArcelorMittal France | Manufacturing | 10000 | $4.8B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2015 | n/a |
In 2015 ArcelorMittal France integrated ServiceNow Configuration Management Database (CMDB) as a central component of its IT Service Management implementation. The ServiceNow Configuration Management Database (CMDB) was provisioned to act as the authoritative store for configuration items and relationship mapping, and it was configured to support multiple service management processes.
Implementation scope focused on infrastructure information systems and ITIL aligned service management processes managed by a central process team. The CMDB was configured to capture servers, virtual resources and network elements, to model dependencies, and to feed orchestration workflows for virtual server requests as part of provisioning and change orchestration.
The ServiceNow Configuration Management Database (CMDB) was integrated into the broader ServiceNow service management footprint to provide configuration visibility for incident, change and request workflows. Operational ownership rested with infrastructure teams and process owners within ArcelorMittal France, and the CMDB supported ongoing corrective and evolutionary maintenance and the lifecycle of new developments from requirements collection to production deployment.
Governance emphasized clear process ownership, structured development and release procedures, and training for support teams to sustain the CMDB in production. The CMDB program ran alongside infrastructure initiatives such as Office365 Exchange online migration, providing a consistent configuration reference to align IT operations and service management workflows.
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Astellas Pharma France | Life Sciences | 240 | $114M | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
In 2020 Astellas Pharma France implemented ServiceNow Configuration Management Database (CMDB) as part of a broader IT Service Management initiative to orchestrate work and drive automation across its IS organization. The initial deployment addressed the configuration management database function and rapidly expanded, with ServiceNow becoming the company’s operating platform for service orchestration and task automation.
The implementation centers on the ServiceNow Configuration Management Database (CMDB) together with native workflow automation and form-driven request flows. A simple workflow was configured to replace email and spreadsheet based vendor engagement steps, enforcing approval routing for finance and HR, and providing real time status visibility. The platform is positioned to orchestrate more complex distributed process automations, acting as the hub that records failure points and directs remediation efforts.
ServiceNow is integrated conceptually into an automation ecosystem that includes API management, RPA based tooling and other automation layers, enabling it to orchestrate and surface where downstream systems fail. Operational coverage is focused on IS processes, vendor and partner management workflows, and the consolidation of previously siloed point solutions onto a smaller set of enterprise platforms. This consolidation effort is intended to reduce ad hoc technology deployments by migrating use cases onto ServiceNow as the enterprise service management backbone.
Governance and rollout emphasize standardizing process templates, workflow transparency and communication to impacted teams to manage workforce concerns about automation. Astellas reframed automation as freeing people for higher value work, and the ServiceNow implementation is being used to demonstrate and measure that shift. Explicit outcomes described by the company include reduced manual process pain, full transparency into approval and request status, and time and cost efficiencies as routine tasks are automated.
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Distribution | 452 | $393M | Spain | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2019 | n/a |
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Consumer Packaged Goods | 8404 | $8.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2017 | n/a |
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Banking and Financial Services | 100041 | $105.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2020 | n/a |
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Insurance | 50 | $5M | Spain | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2021 | n/a |
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Banking and Financial Services | 178000 | $76.5B | France | ServiceNow | ServiceNow Configuration Management Database (CMDB) | IT Service Management | 2018 | n/a |
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Showing 1 to 10 of 29 entries
Buyer Intent: Companies Evaluating ServiceNow Configuration Management Database (CMDB)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Configuration Management Database (CMDB). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Configuration Management Database (CMDB) for IT Service Management include:
- Consolidated Cooperative, a United States based Utilities organization with 120 Employees
- Ipsecure, a United States based Professional Services company with 102 Employees
- MathWorks, a United States based Professional Services organization with 6000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Configuration Management Database (CMDB) Coverage
ServiceNow Configuration Management Database (CMDB) is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow Configuration Management Database (CMDB), from small firms to large enterprises across 21+ industries.
Organizations such as AXA, Bank West BnP Paribas, Munich Re, Thermo Fisher Scientific and Air France-KLM are recorded users of
ServiceNow Configuration Management Database (CMDB) for IT Service Management.
Companies using ServiceNow Configuration Management Database (CMDB) are most concentrated in Banking and Financial Services, Insurance and Life Sciences, with adoption spanning over 21 industries.
Companies using ServiceNow Configuration Management Database (CMDB) are most concentrated in France, Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Configuration Management Database (CMDB) across Americas, EMEA, and APAC.
Companies using ServiceNow Configuration Management Database (CMDB) range from small businesses with 0-100 employees - 6.9%, to mid-sized firms with 101-1,000 employees - 20.69%, large organizations with 1,001-10,000 employees - 34.48%, and global enterprises with 10,000+ employees - 37.93%.
Customers of ServiceNow Configuration Management Database (CMDB) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Configuration Management Database (CMDB) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.