Leesburg, 20176, VA,
United States
iConfiguration Consulting
iConfiguration Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. iConfiguration Consulting collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| iConfiguration Consulting | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
MasTec | Government | 34000 | $12.0B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2018 | In 2018 MasTec implemented Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management. The engagement ran April 2018 to December 2018 in Miami, Florida, and was executed with iConfiguration Consulting providing a Senior Oracle Field Service expert who implemented and configured Oracle Field Service R12.2.6 for production use and led business and technical requirements gathering for the CRM application. Implementation covered core dispatch and scheduling capabilities, including the deployment and demonstration of the new HTML Dispatch Center in R12.2.6. Functional modules configured included Oracle Spares Management R12.2.6 and Oracle Advanced Scheduler, the latter used to execute Field Service tasks spanning multiple weeks to mirror construction industry design schedules. The team performed extensive process design and GAP analysis, process mapping, and created BR100 documentation capturing configuration, development, process flows, change, reporting, and integration design using the AIM Business Flow methodology. Integrations were implemented between Oracle Field Service R12.2.6 and Oracle Projects and Oracle OTL to align field work with project accounting and time capture workflows. The implementation involved direct collaboration with Oracle Field Service development resources for HTML Dispatch Center functionality and with technical developers and database administrators to resolve application behavior and custom Field Service form issues. Operational coverage emphasized field operations, dispatch and scheduling, spares management, and CRM-aligned workflows at the MasTec Miami site. Project governance centered on solution design ownership and BR100 prioritization, with the consultant producing Solution Design documents for the development and project teams and serving as the Oracle Field Service subject matter expert. Configuration decisions, integration components, and process flows were documented to support production rollout and ongoing operational management of Oracle Field Service Cloud (ex TOA ETAdirect) for MasTec. |
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating iConfiguration Consulting Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||